[Resolved]  Reliance Netconnect — Bill Payment failed but money got deducted from bank

Address:Bangalore, Karnataka

Hi, I made a bill payment using ICICI netbanking.When payment was done I got a message saying "Transaction could not be processed at the moment".However, billing amount is deducted from my bank account.Please refund back the money asap.I got a mail saying transaction is failed.Below goes the details that I have got as per the mail. Payment Amount:676.16 Date and Time:17/10/2013 08:05:07 AM Transaction Reference Numer:49703722 Authorization Code:MICI[protected] Subscriber ID:[protected] My mobile number is [protected].Call for further details.
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Aug 13, 2020
Complaint marked as Resolved 
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Now I have got another mail that says this below transaction is successful and I have got a receipt for this!!!(receipt number AM[protected]. Because of this misleading email I have made double payment.Request you to revert back my last transaction ASAP.
"Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare"
Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare
Hi,
My money 899/- got deduction from my account HDFC bank Ref no:[protected] Dated : 14June 2016 for upgrade payment related to my 3G to 4G upgrade Dongle.
The error was unable to reach destination but still money got deducted.
Please revert back my payment or guide whom to reach for this issue.
My 3G dongle : [protected]

Thanks,
Ali
91-[protected]
Hi Reliance Team,
My money 899/- got deduction from my account HDFC bank Ref no:[protected] Dated : 14June 2016 for upgrade payment related to my Reliance 3G to 4G upgrade Dongle.
The error was unable to reach destination but still money got deducted.
Please revert back my payment or guide whom to reach for this issue.
My 3G dongle : [protected]

Thanks,
Ali
91-[protected]

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