[Resolved] Reliance Netconnect Broadband — Demanding money for address verification...disconnected my data card 7 times | |
Is this some kind of a joke that you guys are trying to play with me damit!!! You guys have again suspended my lines…. I have taken bloody 10 gb package and every second day you guys disconnect my lines. Please refer to my mails attached How many times would you suspend my lines for negative address verification!!! Do you guys really want money to verify my address!!! I need a complete refund of my money FOR THE DATA CARD PURCHASED and also I want to get in touch with Anil Ambani!!! I would be taking this matter to consumer court and press as well Thanks and Best Regards, Rohit From: xxxxxxxxxxxxxx Sent: Sunday, June 28, 2009 2:02 AM To: Netconnect.[protected]@relianceada.com Subject: RE: 'ADAG=[protected]' Very Important Thanks Bhupendra for your prompt response...my services are restored finally on my new data card. I hope that i would not be harrassed any further by disconnecting my services from any of your departments going forward. Thanks & Best Regards, Rohit ________________________________________ From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com] Sent: Sat 6/27/2009 7:51 PM To: xxxxxxxxxxxxxxxx Subject: RE:'ADAG=[protected]' Very Important Dear Mr. Tewari, Greetings of the day! We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you. This is in response to your mail regarding activation of services for Netconnect Broadband number [protected]. Please note that your complaint is already logged as transaction ID[protected]. We are working on it and will respond to you shortly. Further to your complaint against Reliance World executive, we have already taken your feedback and forwarded the same to the concerned department for further review and appropriate action to be taken. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime. We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances. We look forward to co-operation of esteemed customers like you. We are committed to serve you the best and value your association with us. For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected]. Yours sincerely, Bhupendra Sandey Netconnect Broadband Reliance Communications With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session. "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx Date: Thursday, June 25, 2009 11:20 PM To: Care Email ([protected]@relianceada.com) Subject: Very Important To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Very Important -Dear All; I had prepared this draft last time but i didnt sent the mail since my services which were deactivated got reactivated last time and today again my services are deactivated stating the same reason neative address verification...is this some kind of joke...???? [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Dear All; I am extremely disappointed with the way you guys work and no wonder why so much negative is written about your company on the blogs and reviews. My reliance broadband net connect number is [protected]. I wanted to take this data card; so I applied to a branch which is close by to my house in KUKUTPALLY; where I was told to submit my documents and post my verification I can collect my data card. My verification happened and I was called the next day to reliance kukutpally branch to collect my data card. Unfortunately they didn’t had the white data card in their stock, and since I was interested in only huawei data card; I called up a different reliance gallery where they had this white data card. I decided to buy from this different web world of reliance which was SRI AYYAPPA SANTOSH ENTERPRISES ; FRANCHISEE FOR RELIANCE COMMUNICATIONS; RP ENCLAVE; SRINAGAR COLONY; PH 32434333; TIN NO:- [protected]; HYDERABAD. SALES EXECUTIVE HARISH MOBILE # [protected] CAME TO DELEIVER THE DATA CARD AT MY RESIDENCE ON 4TH JUNE 2009….SAME ADDRESS WHERE MY ADDRESS VERIFICATION IS SENT BACK AS NEGATIVE, COLLECTED MY DOCUMENTS. TWO DAYS BACK A VERIFICATION GUY COMES TO MY HOUSE WHERE I WAS OUT OF HOUSE WITH MY WIFE AND HE CALLS ME AND RUDELY SAYS THAT I HAVE SEEN YOUR NAME OUTSIDE THE HOUSE AND WHERE ARE YOU I NEED TO MEET YOU FOR VERIFICATION. I TOLD HIM THAT I AM OUT OF THE HOUSE AND HE CAN COME TOMORROW. HE TELLS ME THAT HE HAS SPENT 3 LITRES OF PETROL TO COME TO MY HOUSE AND IF HE COMES AGAIN HE DEMANDED 100 BUCKS FROM ME OTHERWISE HE WOULD SEND NEGATIVE ADDRESS VERIFICATION REPORT FOR WHICH I HAVE TO RUN AROUND AND HE ALSO COMMENTED SARCASTICALLY THAT “YOU KNOW HOW RELIANCE WORKS…” ANYWAYS I CALLED UP RELIANCE AT 30333333 WHERE I WAS GIVEN DIFFERENT NUMBERS 7 TIME TILL I FINALLY GOT CONNECTED TO THE RIGHT GUY…PROBABLY THE FIRST OF MY GOOD EXPERIENCE WHERE I SPOKE TO VARUSA ROUTHAR WHO INFORMED ME THAT MY ACCOUNT IS SUSPENDED DUE TO NEGATIVE ADDRESS VERIFICATION AND I HAVE TO SUBMIT DOCUMENTS AGAIN. HE TOOK ALL THE DETAILS FROM ME AND MADE A CASE #[protected]. I WONDER HOW YOU GUYS WORK. I GET A DATA CARD DELEIVERED AT MY RESIDENCE BY YOUR PEOPLE. ONE VERIFICATION HAPPENS WHICH WAS OK AND THAT IS WHY I GET A CALL FROM KUKUTPALLY BRANCH TO COLLECT MY DATA CARD, AND SINCE I BOUGHT THIS CARD FROM A DIFFERENT GALLERY I AM ASKED TO PAY FOR MY VERIFICATION ELSE I WOULD SUFFER WHICH ACTUALLY I AM….UNFORTUNATE……A CUSTOMER IS HARRASSED TO RUN TO KEEP SUBMITTING HIS DOCUMENTS. I WORK IN THE NIGHT SHIFTS…I SLEEP DURING THE DAY TIME… PLEASE TELL ME HOW MANY TIMES WILL YOU GUYS HARRASS ME Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved May 20, 2016 _sunil_singh_'s response Sir, amount of rupees 5 was deducted from my main balance for VAS Shemaroostream on 19 may at 10:11pm and again on 20 may at 5:27AM (total amount deducted is 10) . I have not subscribed for any such VAS pack and nor would like to. I would be your highly greatful if you would refund me and stop further deduction. I also checked my active packs and no vas pack is activated. Please take some action fast. My mobile no. is [protected]. Thankyou. Sunil Singh.
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 55 Comments | |
Comments
I PURCHASED A RELIANCE DATA CARD ON 31.01.2010 AFTER COMING CALL FROM RELIANCE AGENT VRITI COMMUNICATION, NOIDA AND THEY COMMITTED TO GIVE A GOA HOLIDAY VOUCHER WITH THIS DATA CARD, TILL NOW THEY DID NOT GIVE ME SO. WHEN I RING TO THEIR OFFICE AND TELL ABOUT IT THEY ENGAGED THE LINE . FROM STARTING 10TO 15 DAYS CARD WORK PROPERLY, BUT NOW-A-DAYS SINCE 15 DAYS CARD IS NOT WORKING AND I COMPLAINT MANY TIMES BUT THEY DID NOT HEAR, I WANT MY FULL MONEY BACK OTHERWISE I SHALL GO TO CONSUMER COURT.MY NUMBER IS [protected]
Reply
Reliance Netconnect Broadband — eartci billing and no reply towards to correct the billing
Sir ,I applied reliance net connect data card 650 , unlimted option as i opted for access in train and usege in native as i alreday use airtel at hometown chennai . For connection they never bothered to guide how to install and they say it is plug and operate , however they need to activate the number . this triggered arguement with their team . i went thru all strains unnecessary despite my health problem . First 2 month billing was ok after 3 rd month they called me to increase the limit to 5000/- . i ws shocked , as i asked them why i need that . They sen bill to me 3500/- . I never used that much even for 1 hr a day , may be 3 hrs on whole month , however i got bill for 3500/- which is quite starnge . their custmer care kept on calling me to pay the amount and i asked them to reason the eartic bill whcih they could not turn up so far . instend they were sending persons to my flat without asking my permission .The person after he left my flat i have found some of the valaubles things missed in the reception areas . Now the number is decativated adn they staret sending lawyer notice , whcih is totally not acceptable . one thing is that they darken the public by false propogation of scheme which is unlimited and speed also . they dare to fool the customers in thsi upnormal billing and then they keep quite silent while customer asking for reasons . It is too much and sending lawyer notice shall not solve problem . they need to be professional in their servcie . My MDN - [protected] , A/C NO - [protected]. I also dont want to live in quilty as it is not resolved and escalating this to court with our replying is amounts treated as no confidance , no moral , no ethical business activities as i plan to sue them to harass me mentally . I am ready to pay 650 /- as per may plan allotted . If they make the plan fun , let them maek themselves . I want a feasible solution immediately to resove thsi . pl sugget me to do .
Thanks T.Manick
I am completely dissatisfied with the poor reliance broadband service .After we had bought the service all of a sudden our connection was at first disrupted. When we went to them they say that address verification is not complete just because they lost the documents we gave them .After we give them the documents afresh for some days the connection was up. Recently we noticed that the high speed is changed to 1X when we are paying for 3X .Reliance only speaks high of its service when ultimately it is useless.When we call them and ask at the customer care we are told that the address verification is not done so the speed has been changed to 1X and that we are now required to go back to the reliance office with the documents. What kind of service is this??? Address verification is not the customers headache. It is reliance responsibility to do the verification first and then provide the customer with the connection. They do have an acknowledgement receipt stating that they have received the documents. How many times are we required to give them the documents.For having lost the documents it is reliance responsibility to call us and send someone at their end to collect the douments. We are not deemed to be running around behind the reliance guys. Just because we have taken your service doesn't mean you guys can always keep meddling with the service telling us your stupid reasons .If my connection is not restored to 3X speed by today I am not going to keep quite I will see to it that I take serious action about it .As the reliance guys are telling us to go back with the documents to the reliance office we are not fools to be doing it every time. See to it that the high speed is restored to 3x by today or else the consequences will be worst.
Hi everyone and whosoever reads this, please be careful before you buy reliance netconnect broadband and read my conversation as mailed to reliance and huawei customer care:
Hi,
It takes lots of pains to notify that I have suffered by becoming customer of reliance netconnect.
At the time of getting new connection, your sales persons say all good things but never explain miseries that a customer can face later. Let me explain my experience:
I purchased reliance netconnect broadband on 22nd April, 2009 and it worked fine till 30th 6th May, 2010. later when I used it in 15th May around 14:00 hrs, it suddenly stopped working. When I contacted Reliance outlet from where I had purchased the same, they directed me toward Huawei service centre (MAXCOM situated in Thane) they flatly refused to take my netconnect data card saying that it cannt be repaired and they don’t take out of warranty data cards. Unfortunately for me it happened exactly after 1 year.
I was told by them (very rudely) that I need to buy another one.
It shows callousness on the part of Huawei plus reliance both and I doubt if they have some sort of arrangements that their data cards malfunction exactly after a year due to some software programming and we have to buy new one.
I understand any business ethic doesn’t allow this type of sales & service wherein products malfunction immediately after warranty and one has to buy afresh because the same cannt be repaired.
If it is use & throw type of product then it must be made known to the consumer at the time of selling itself. It’s a big amount to spend 3500/- INR to buy such use & throw product.
I am expecting some sincere reply from your end as soon as possible.
Details for your ready reference:
Name: Ravindra Nath Mishra
Address: 1903, Tiara Apartment, Hiranandani Estate, Patlipada, Thane, 400607
Tel #[protected]
Mobile # [protected] / [protected]
Reliance Broadband netconnect number – [protected]
Relationship Number - [protected]
Mail ID : [protected]@GMAIL.COM
Attaching last bill payment receipt for your ready reference.
ADDRESS OF HUAWEI service centre contacted:
Sarovardarshan, Tower, Shop No 19, Opposite Tms Office, Panchpakhadi, Thane West, Thane West
Thane, Maharashtra 400602
[protected]
ADDRESS of Reliance store from where netconnect was purchased:
In Navpada, Thane West.
Hi,
It takes lots of pains to notify that I have suffered by becoming customer of reliance netconnect.
At the time of getting new connection, your sales persons say all good things but never explain miseries that a customer can face later. Let me explain my experience:
I purchased reliance netconnect broadband on 22nd April, 2009 and it worked fine till 30th 6th May, 2010. later when I used it in 15th May around 14:00 hrs, it suddenly stopped working. When I contacted Reliance outlet from where I had purchased the same, they directed me toward Huawei service centre (MAXCOM situated in Thane) they flatly refused to take my netconnect data card saying that it cannt be repaired and they don’t take out of warranty data cards. Unfortunately for me it happened exactly after 1 year.
I was told by them (very rudely) that I need to buy another one.
It shows callousness on the part of Huawei plus reliance both and I doubt if they have some sort of arrangements that their data cards malfunction exactly after a year due to some software programming and we have to buy new one.
I understand any business ethic doesn’t allow this type of sales & service wherein products malfunction immediately after warranty and one has to buy afresh because the same cannt be repaired.
If it is use & throw type of product then it must be made known to the consumer at the time of selling itself. It’s a big amount to spend 3500/- INR to buy such use & throw product.
I am expecting some sincere reply from your end as soon as possible.
Details for your ready reference:
Name: Ravindra Nath Mishra
Address: 1903, Tiara Apartment, Hiranandani Estate, Patlipada, Thane, 400607
Tel #[protected]
Mobile # [protected] / [protected]
Reliance Broadband netconnect number – [protected]
Relationship Number - [protected]
Mail ID : [protected]@GMAIL.COM
Attaching last bill payment receipt for your ready reference.
ADDRESS OF HUAWEI service centre contacted:
Sarovardarshan, Tower, Shop No 19, Opposite Tms Office, Panchpakhadi, Thane West, Thane West
Thane, Maharashtra 400602
[protected]
ADDRESS of Reliance store from where netconnect was purchased:
In Navpada, Thane West.
my reliance broadband is very slow working its speed is 2.6mb/s
They (Relaince net) do not conduct any address verification but, deactivate the service freqently. We are alos facing lot of problem.
Hi,
I bought reliance net connect around one year before. I would consider this as the worst decision made by me in my life. I was promised by dealer that there is broadband service in my area, also i contacted the customer care and asked whether there is broadband service in my area they too communicated that there is broadband service in my area, but for the past on year i did not recieve the broadband service at all. I am just getting High Speed1x service. I raised several complaints about this to customer care and they were not able to sove this issue till now. When i approached the dealer where i bought this device they now say that there is no broadband service and i will get only high speed 1x. I am no more interested to use this device at 144 Kbps at High Speed1X. Please get back your device and surrender me the money back. For your infomation I have already approached my friends father who is advocate in Chennai High Court, he is ready to take this issue to consumer court. Before procedding to that i need to know you guys opinion on my complaints and also the reason for not providing the broadband service even when there is coverage in my area.
Net Connect Numb: [protected]
I bought reliance net connect around one year before. I would consider this as the worst decision made by me in my life. I was promised by dealer that there is broadband service in my area, also i contacted the customer care and asked whether there is broadband service in my area they too communicated that there is broadband service in my area, but for the past on year i did not recieve the broadband service at all. I am just getting High Speed1x service. I raised several complaints about this to customer care and they were not able to sove this issue till now. When i approached the dealer where i bought this device they now say that there is no broadband service and i will get only high speed 1x. I am no more interested to use this device at 144 Kbps at High Speed1X. Please get back your device and surrender me the money back. For your infomation I have already approached my friends father who is advocate in Chennai High Court, he is ready to take this issue to consumer court. Before procedding to that i need to know you guys opinion on my complaints and also the reason for not providing the broadband service even when there is coverage in my area.
Net Connect Numb: [protected]
Reliance Netconnect Broadband — Terminated service even Paid three months Advance
I took Reliance Netconnect,, and used two months.with monthly Rs.1200 .. I have paid for firstTwo months. after that I went to abroad, before going to abroad I have changed the Plan 599, and Paid three months advance .. upto March. But They(Reliance) are sending a bill old plan.... and giving SMS like you need to pay the Rs.3000 ... They terminted the service ... even I paid upto March 2011,I went to Reliance Webworld three times and enquired about these details. but I didn't get proper response.
even I have spoke to Reliance cutomer office .... no one responding.
I need to answres below question.
1. Why the terminated my connection even I paid.
2.What about my Plan change.
3.What about my advance Payment upto March 2011.
My Relince number : [protected].
Still I haven't recieved any response except above answers. I am expecting immediate action on this.
I want know what action took till now.
I want know what action took till now.
Still I haven't recieved any action on this. I want a immediate action.
Why you haven't take any action on this,
No call from you.
I want know what action took in this issue.
Why you haven't take any action on this,
No call from you.
I want know what action took in this issue.
Reliance Netconnect Broadband — Wrong Billing
I have purchased my reliance broadband data card thru my friend with MDN No. [protected].They caused me lot of harassment by first disconnecting my services for no reasons and then after no. of follow-ups resumed my services after a week.
Later on they sent me next month bill with false charges accrued. I made complaint to them, but still they have not accepted their fault in the system.
Pls can i get back the refund of my amount used to purchase the data card as I foresee no worth in the usage of services when their service is not good.
Reliance Netconnect Broadband — Poor , nasty service
My MDN # - [protected]For the past 1 month, I have been facing severe issues like low speed (.01kbps), weird , isn't it??!!! and sudden disconnections, while using the broadband plus service. On 22nd May, I called the customer service, they said that there is some technical issue in their system and asked for 24 hours time to rectify the same ( reference interaction #- [protected]). Even after 8 days, the service was still deteriorating, without any positive change. To check this and to get an update on the my complaint,I called the customer service on 31st of May, Mr.Mithesh , the customer service representative was totally clueless about my issue, and was not able to give me a proper solution. So I asked him to transfer the call to his superior, which he tried for some 15-20 minutes but eventually nobody picked up the escalation call. All this time, I was kept waiting for no fault of mine. When I checked why there is nobody to attend me, the answer he gave me was disgusting – all the superiors have gone for lunch since its their lunch time (alas! What a customer service). He went to the extent of asking me to call the customer-care back again after half an hour, because he believed his superiors would come back after their break by then. same ( reference case #-[protected])
I am totally irritated by the way things are shaping up of events and pray to God to take care of Reliance communications, because with such a nasty service delivery and customer service, only God can help Reliance to survive the tough competition in the market.
they just want to sell their data card and add asubscriber. for that they will give all false promises to fool the customer.
also worst customer service that I have seen. it took me over 1 hr to get connected to customer care executive on their toll free number
also worst customer service that I have seen. it took me over 1 hr to get connected to customer care executive on their toll free number
Reliance Net Connect : Worst customer care
I took a Reliance Net connect+ data card on 23rd May 2011 for internet connection. I submitted all the required documents The contact person said it would be activated on the same day. It did not happen and when I contacted later they told me that it will take 24 hrs to activate. In fact, it took more than 24 hours to get internet connection. I was able to get connection for few days (around 4 days) and all of a sudden it stopped working. Then the nightmare started.
It started showing error while connecting like "error 628: connection was terminated by remote computer ..", on repeated trying it showed "remote computer did not respond". I tried contacting customer care, local contacts for reliance net connect to solve the issue. No one was helpful. Some of them were saying "it would be activated with 2hrs", "it would be activated within 24 hrs", etc etc. None of them worked and it was all to make a fool of the customer. Since them, i am calling, talking to all these people to get the problem resolved. One call to customer care told me that the verification had not been done. I wonder how it was done even while submitting all the documents.
In between, another reliance net connect local agent told me that they need the latest address proof document (latest electricity bill) and I replied that I would send them the latest one (Month of June 2011) as soon as I receive it. I had send the same on 7/June/2011 and called/SMSed them to notify the same. They callously replied that it would be activated by next day. Till now (8/June/2011), it is not activated to connect to internet. I am getting the same error.
I have been calling, sending SMS for so may times to get this problem resolved. No one seemed to care about this. They just care about selling the data card and adding a new subscriber, their service ends there. Few others give false promises like "within 2hrs" etc. Whenever I try customer care, it is always busy and the customer care officer does not seem to take note of what all I have to say. Some times, the customer care automated message say the wait time is 60 sec, infact I have to wait for more than 5 minutes to get a customer care officer.
This is a classic example of worst customer service. All they care is selling the data card and adding a new subscriber. They all tested my patience to the limit. They have no commitment or care about customer problems. Why should I wait for 2+ weeks to get an internet connection which is less speed (practically) when I can get a broad band connection {10Mbps LAN] immediately. How does one feel if they take a phone connection and they wait for activation for 2+ weeks to make a call. They are making bad name for brand Reliance. Worse all, they all made lot of error for the entry for my name, email etc in their system. That too even when I gave all the details correct.
I have decided that if my connection does not get activated by tomorrow, next I will be calling the customer care to close the connection. There are various options available, why should I wait for some which has no concern for customer care?
Enough of Reliance, also that would be my feedback to all those who I know.
I took a Reliance Net connect+ data card on 23rd May 2011 for internet connection. I submitted all the required documents The contact person said it would be activated on the same day. It did not happen and when I contacted later they told me that it will take 24 hrs to activate. In fact, it took more than 24 hours to get internet connection. I was able to get connection for few days (around 4 days) and all of a sudden it stopped working. Then the nightmare started.
It started showing error while connecting like "error 628: connection was terminated by remote computer ..", on repeated trying it showed "remote computer did not respond". I tried contacting customer care, local contacts for reliance net connect to solve the issue. No one was helpful. Some of them were saying "it would be activated with 2hrs", "it would be activated within 24 hrs", etc etc. None of them worked and it was all to make a fool of the customer. Since them, i am calling, talking to all these people to get the problem resolved. One call to customer care told me that the verification had not been done. I wonder how it was done even while submitting all the documents.
In between, another reliance net connect local agent told me that they need the latest address proof document (latest electricity bill) and I replied that I would send them the latest one (Month of June 2011) as soon as I receive it. I had send the same on 7/June/2011 and called/SMSed them to notify the same. They callously replied that it would be activated by next day. Till now (8/June/2011), it is not activated to connect to internet. I am getting the same error.
I have been calling, sending SMS for so may times to get this problem resolved. No one seemed to care about this. They just care about selling the data card and adding a new subscriber, their service ends there. Few others give false promises like "within 2hrs" etc. Whenever I try customer care, it is always busy and the customer care officer does not seem to take note of what all I have to say. Some times, the customer care automated message say the wait time is 60 sec, infact I have to wait for more than 5 minutes to get a customer care officer.
This is a classic example of worst customer service. All they care is selling the data card and adding a new subscriber. They all tested my patience to the limit. They have no commitment or care about customer problems. Why should I wait for 2+ weeks to get an internet connection which is less speed (practically) when I can get a broad band connection {10Mbps LAN] immediately. How does one feel if they take a phone connection and they wait for activation for 2+ weeks to make a call. They are making bad name for brand Reliance. Worse all, they all made lot of error for the entry for my name, email etc in their system. That too even when I gave all the details correct.
I have decided that if my connection does not get activated by tomorrow, next I will be calling the customer care to close the connection. There are various options available, why should I wait for some which has no concern for customer care?
Enough of Reliance, also that would be my feedback to all those who I know.
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