[Resolved]  Reliance Netconnect Broadband — Demanding money for address verification...disconnected my data card 7 times

Is this some kind of a joke that you guys are trying to play with me damit!!! You guys have again suspended my lines…. I have taken bloody 10 gb package and every second day you guys disconnect my lines. Please refer to my mails attached
How many times would you suspend my lines for negative address verification!!!
Do you guys really want money to verify my address!!!

I need a complete refund of my money FOR THE DATA CARD PURCHASED and also I want to get in touch with Anil Ambani!!!

I would be taking this matter to consumer court and press as well

Thanks and Best Regards,
Rohit


From: xxxxxxxxxxxxxx
Sent: Sunday, June 28, 2009 2:02 AM
To: Netconnect.[protected]@relianceada.com
Subject: RE: 'ADAG=[protected]' Very Important

Thanks Bhupendra for your prompt response...my services are restored finally on my new data card. I hope that i would not be harrassed any further by disconnecting my services from any of your departments going forward.

Thanks & Best Regards,
Rohit

________________________________________
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Sat 6/27/2009 7:51 PM
To: xxxxxxxxxxxxxxxx
Subject: RE:'ADAG=[protected]' Very Important
Dear Mr. Tewari,

Greetings of the day!

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.

This is in response to your mail regarding activation of services for Netconnect Broadband number [protected]. Please note that your complaint is already logged as transaction ID[protected]. We are working on it and will respond to you shortly.

Further to your complaint against Reliance World executive, we have already taken your feedback and forwarded the same to the concerned department for further review and appropriate action to be taken.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances.

We look forward to co-operation of esteemed customers like you.

We are committed to serve you the best and value your association with us.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].

Yours sincerely,

Bhupendra Sandey
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date: Thursday, June 25, 2009 11:20 PM
To: Care Email ([protected]@relianceada.com)
Subject: Very Important

To: [protected]@relianceada.com ([protected]@relianceada.com)

Subject: Very Important

-Dear All;

I had prepared this draft last time but i didnt sent the mail since my services which were deactivated got reactivated last time and today again my services are deactivated stating the same reason neative address verification...is this some kind of joke...????
[protected][protected][protected][protected][protected][protected][protected][pr...⇄


Dear All;
I am extremely disappointed with the way you guys work and no wonder why so much negative is written about your company on the blogs and reviews.
My reliance broadband net connect number is [protected].
I wanted to take this data card; so I applied to a branch which is close by to my house in KUKUTPALLY; where I was told to submit my documents and post my verification I can collect my data card.
My verification happened and I was called the next day to reliance kukutpally branch to collect my data card. Unfortunately they didn’t had the white data card in their stock, and since I was interested in only huawei data card; I called up a different reliance gallery where they had this white data card.
I decided to buy from this different web world of reliance which was SRI AYYAPPA SANTOSH ENTERPRISES ; FRANCHISEE FOR RELIANCE COMMUNICATIONS; RP ENCLAVE; SRINAGAR COLONY; PH 32434333; TIN NO:- [protected]; HYDERABAD.
SALES EXECUTIVE HARISH MOBILE # [protected] CAME TO DELEIVER THE DATA CARD AT MY RESIDENCE ON 4TH JUNE 2009….SAME ADDRESS WHERE MY ADDRESS VERIFICATION IS SENT BACK AS NEGATIVE, COLLECTED MY DOCUMENTS.
TWO DAYS BACK A VERIFICATION GUY COMES TO MY HOUSE WHERE I WAS OUT OF HOUSE WITH MY WIFE AND HE CALLS ME AND RUDELY SAYS THAT I HAVE SEEN YOUR NAME OUTSIDE THE HOUSE AND WHERE ARE YOU I NEED TO MEET YOU FOR VERIFICATION. I TOLD HIM THAT I AM OUT OF THE HOUSE AND HE CAN COME TOMORROW. HE TELLS ME THAT HE HAS SPENT 3 LITRES OF PETROL TO COME TO MY HOUSE AND IF HE COMES AGAIN HE DEMANDED 100 BUCKS FROM ME OTHERWISE HE WOULD SEND NEGATIVE ADDRESS VERIFICATION REPORT FOR WHICH I HAVE TO RUN AROUND AND HE ALSO COMMENTED SARCASTICALLY THAT “YOU KNOW HOW RELIANCE WORKS…”
ANYWAYS I CALLED UP RELIANCE AT 30333333 WHERE I WAS GIVEN DIFFERENT NUMBERS 7 TIME TILL I FINALLY GOT CONNECTED TO THE RIGHT GUY…PROBABLY THE FIRST OF MY GOOD EXPERIENCE WHERE I SPOKE TO VARUSA ROUTHAR WHO INFORMED ME THAT MY ACCOUNT IS SUSPENDED DUE TO NEGATIVE ADDRESS VERIFICATION AND I HAVE TO SUBMIT DOCUMENTS AGAIN. HE TOOK ALL THE DETAILS FROM ME AND MADE A CASE #[protected].
I WONDER HOW YOU GUYS WORK. I GET A DATA CARD DELEIVERED AT MY RESIDENCE BY YOUR PEOPLE. ONE VERIFICATION HAPPENS WHICH WAS OK AND THAT IS WHY I GET A CALL FROM KUKUTPALLY BRANCH TO COLLECT MY DATA CARD, AND SINCE I BOUGHT THIS CARD FROM A DIFFERENT GALLERY I AM ASKED TO PAY FOR MY VERIFICATION ELSE I WOULD SUFFER WHICH ACTUALLY I AM….UNFORTUNATE……A CUSTOMER IS HARRASSED TO RUN TO KEEP SUBMITTING HIS DOCUMENTS. I WORK IN THE NIGHT SHIFTS…I SLEEP DURING THE DAY TIME…
PLEASE TELL ME HOW MANY TIMES WILL YOU GUYS HARRASS ME