[Resolved] Reliance Netconnect Broadband Plus — Cheating the public
Dear Customer care of Reliance ADA,
Refer to the mail below, I was using reliance services from November 2006. I took the wireless broad band modem device with the number [protected] under the plan RNJ149DATA and availed the services till October 2008. Thereafter, I cleared all the dues and closed the connection because of the speed.
Recently on 07/11/2009, I purchased HSD post paid wireless USB modem from Vijayawani infocomm, west marredpally, secunderabad in reference to the bill no 040, 07/11/2009. The services were activated on 08/11/2009. I was surfing the internet till yesterday i.e 10/11/2009 with the USB HSD post paid modem. Today, I am not able to connect to the net and I found the services are suspended without intimation.
I was upset for the entire day and got mentally harassed by your services. Please activate the connection within 12 working hours or refund the amount 3500-00 paid to you if the services are not activated by 12 noon tomorrow. Please revert back.
Note: Don’t force me to go to the consumer forum.
From: Customer Care [mailto:[protected]@relianceservice.co.in]
Sent: Tuesday, November 10, 2009 12:18 PM
Subject: Welcome Email
Subject: Your New Reliance Net Connect Broadband No: [protected]
Welcome aboard !
Thank you for subscribing to Reliance NetConnect Broadband Plus, India's preferred net connect service provider.
At Reliance Communications, we continuously strive to enrich the lives of our customer through innovative and delightful products and services experiences. Our constant endeavor is to achieve customer delight by enhancing the productivity of the enterprises and individuals we serve.
We request you to make a note of some important information to assist you operate your Reliance net connect broadband account.
Your Tariff Plan is: Brdbnd3GDy10GNgt200
Your Credit Limit is: Rs. 2900
Your Credit Limit shall be revised on the basis of two parameters: -
• Your usage and subsequent bill payment pattern
• The information as furnished in the Customer Application Form and / or any deposit paid by you towards increase in credit limit
Installation Process: The installation process is for your netconnect broadband data card is available in the link below:
Bill Cycle and Bill Payments:
We will advise you of your monthly Bill Date & and its Due Date in the first bill.
You will receive your monthly bill within a week of the bill date. In case you do not receive the bill within a week of your bill date, please call *355 or[protected]toll-free number).
For convenience, you may even register your netconnect account on www.rcom.co.in and view your bills on-line.
Please ensure payments by your bill due date to avoid late payment charges and enjoy uninterrupted services.
Important Information on first bill
The first bill generated is on pro-rata basis. In the first bill, you are allowed only a pro rated free usage and charged only the pro rated rental.
For example : If you are on the 1099 rental plan with 10 GB free usage, and the pro rated first bill is generated for a 15 day period; then in that case, this bill will have only 5 GB of free usage and will charge you a rental of Rs 550/-. During the 15 day billing period, any usage over and above 5 GB would be charged at Rs 2/- per MB.
Our executives at netconnect helpdesk helpline will be glad to offer any assistance (24X7) that you may require.
You can reach the Helpdesk Helpline through any of the following means:
• Dial[protected]toll-free number) from any landline or mobile phone.
• Dial[protected]toll-free on Reliance network) from any landline or dial local STD code + 30335555 from any mobile phone. ( In case your city/town has less than 8 digit local numbers, the right most digits will be truncated e.g. If you city/town has 6 digit local number, you will have to call 303355 or if your town has 7 digit local number, you will have to call 3033555)
• Email us at Netconnect.[protected]@relianceada.com
When you call the helpdesk, you will be prompted to enter your Net Connect Broadband number (This is the 10 digit no starting with 93 on your bill which is also the username in your connection manager)
We request you to keep your Netconnect Broadband number handy (store it in your mobile phone book) as this would be required for all communications with us.
After your Net Connect number is validated, you will be instantly connected to a technically qualified service agent to address any query regarding your Netconnect broadband data cards.
You may also email your query. Please mention your alternate contact numbers (landline and mobile) in your email enabling us to contact you.
Check your data usage on-line!!!
You can view details (start time, end time, bytes exchanged) for every internet session used. A session is defined as an interval when you are connected - between login or connect and logout or disconnect.
This is a great tool to validate usage on your monthly bill. Check your usage in minutes / bytes for the current month (wireless data usage).You can migrate to best suited tariff plan based on your usage patterns and save on your monthly data usage bills.
You may register on our website www.rcom.co.in .Your user name is your Netconnect Broadband number (10 digit number starting with 93 prefixing 0). The password will be emailed to the email address you provide at the time of registration.
Steps to view your online usage
• After logging in, please click on the option wireless data usage.
• Select period (by selecting start and end date) for which you want to check data usage.
• NOTE: You can check the data usage for last 6 months only and not prior to that.
• Select Product Type as Wireless Data.
• Request Type would have two options - "View on Screen" and "Download on Excel or CSV Format". Use "View on Screen" to see results on the screen and download option to save your usage as an excel/csv file. Sample shown below,
Date Start Time Session Duration(sec.) Data Upload(Kbs) Data Download(kbs) Total Data Transferred(kbs)
[protected] 9:55:49 505 342.50977 721.02344 1063.5332
[protected] 10:04:14 388 700.1406 1452.7393 2152.88
It is important that you check this information periodically so that you are aware of your usage pattern vis-a-vis the tariff plan you have opted for. Your usage data will available on the web site with a 24 hour lag
Data usage on common internet activities can be estimated from the table below*.
Application Data usage MB/Hour
Video streaming ( You tube ) 245
HD streaming 308
Normal browsing 6
Flash sites browsing 76
Voice Chat 18
* The above is only indicative and the actual data usage will vary depending on the sites browsed
Thanking you and assuring you of best services at all the times.
Reliance Communications Ltd.
Complaint marked as Resolved Aug 14, 2020
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