Reliance Netconnect — very slow, bad service

 
12 Reviews
India
I purchased a Netconnect USB Huawei modem with a prepaid connection from Reliance a few months back. After some time I decided to migrate it to a postpaid plan, which was a huge mistake. They never migrated it, and after 10 days of no connection at all, they suddenly decided that I could still have a prepaid connection, so I went with it, assuming that it would be better than nothing. However, it is not better than nothing. The connection is so slow that I get "can't open the page" error messages more often than downloaded pages. It often takes 5 minutes for a page to open. My system doesn't give the speed, but I would guess that the 15k which others complain of is about maximum, at least in Delhi. No reason to stay with Reliance, except that I am now out quite a lot of money. It's sad that Ambani doesn't understand that they could be number one very easily by simply providing what they say they are offering and giving real customer service. Their customer service representatives, like Tata's, are no more than parrots who spout useless and irrelevant comments according to some script. If you try to get them out of the script, they either switch to another irrelevant text or flounder completely. Very sad. I like them marginally better than Tata, however, which has the worst customer service of any company I have ever encountered.
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I purchased a Netconnect PCMCI DATA Card modem with a Billing connection from Reliance a 10 months back. which was a huge mistake. They never migrated it, and after 10 days of The connection is so slow that I get "can't open the page" error messages more often than downloaded pages. It often takes 5 minutes for a page to open. My system doesn't give the speed, but I would guess that the 15k which others complain of is about maximum, at least Customer Care in Mumbai. No reason to stay with Reliance, except that I am now out quite a lot of money. It's sad that Ambani doesn't understand that they could be number one very easily by simply providing what they say they are offering and giving real customer service. Their customer service representatives, like Tata's, are no more than parrots who spout useless and irrelevant comments according to some script. If you try to get them out of the script, they either switch to another irrelevant text or flounder completely. Very sad. I like them marginally better than Tata, however, which has the worst customer service of any company I have ever encountered.

PCMCI Data Card No: [protected].
Reliance Compliant No 61807962. Date 10/Jan/2008.
Details For customer care Handling case very careless All times call for customer care Reconnect Departments all times anther Ref no 1) Discuses for Miss Retiu. For Monday Calls looked Ref No 1280827, Thu Msr. Sanjuv, Comet for Engineers for visit Clininvent Pvt. Ltd. As per as wait for Engineers. Next Days Wed Miss Sabnam Ref no 79438839 Comet wed Engineers has come as per as problem sort out. Next Days Thu Miss Kavitha Ref no 1280827Comet Engineer has come. Engineers Names Msr.Shekar Mob No [protected]. Per Engineer do not Attend Your Moblie. Not Response for Reliance Cast mare care
I have Received for Calls For Reliance Service Center Persons Disused for Data Cared Related Problem. For mail [protected]@relianeada.com for forward E-mails All Details Data Card & Do not Reply for Corporatcare & Castmare Care Service Very Bad Service. 30&40 User Data card Access Do not Service Properly.


Problem With Reliance Data Card Not Detected & other Data Card Problem For Speed, can't open the page" error messages more often than downloaded pages.
reliance usb modem netconnect has got very slow speed that one get frustated .you know its ave speed is less than 5kb/sec very bad!!!!sometimes for 3 to 5 min it get only 1.5 to 2kb/sec
VERY SLOW
very slow spped
your employ mr.dinesh kumar (supervisior)at attend in moujpur gondha 2380) he not talking best he take customers abuse and not best behavior in staff $customer please contect me
my contact no:[protected]
at moujpur gondha1100053
thank you
i am having a very bad speed on my computer with reliance datacard it is only going up too 10kbps
I completely agrees with you, if you called their customer care and complains about the speed, they are telling that we have to stop the antivirus and firewalls running on our system. Is this the only solution they have. That's the most un-technical thing I heard ever heard from the internet service provider.

ha ha ha...

It's better to boost up your services and customer care or just stop claiming so called fastest internet speed provider in india.

Reliance Netconnect — very bad service

Hi, i have a very bad experience with reliance netconnect device,
dont buy it, they wont repay our money back even if we submit the device.and there is no good service from them.
bar bar network jata hai
Dear Sir,

Maine Reliance Netconnect Hi-speed 1x ki modam net use karne ke liye purchase ki thi. Retailer nai iski speed 240 kbps batai thi. Lakin jab isko maine use kiya to iski speed only 5 kbps ki aati hai aur koi site hi nahi khulti. apne aap disconnect ho jata hai. ye modem bahut bakwas hai... plz ise band kar de hi speed modem nahi ye to very very very very very very very very very very very very veryvery very very very very very very very very very very very very ery very very very very veryvery very very very very very very very very very very very very ery very very very very veryvery very very very very very very very very very very very very low connection hai... Mujhse bahut badi galti ho gayi ise purchase kar ke

Is se acha to mere mobile se pc par net bahut acha chalta hai hai.

hahahahahahahahha
Sanjay Sharma
Hanumangarh Rajasthan
[protected]

Reliance Netconnect — Very Very Bad service

Reliance netconnect device is a very bad launch from reliance side.
They promise excellent speed when u take it but when u use it u come to kno that reliance only makes fool of customers. It gives horrible speed. An each time u call customer care they just give u a complain number and nothing is done in this regard..
Due to very poor performance of rel net conn I have taken some other netconnect and applied for conversion of my postpaid rel net conn to prepaid on 28th april to customer care but was asked to go to a web world. Since that time i have gone 4 times to rel web world and raised almost 8 complains but daily I am being told that jst wait for somee more hours . It will be done. And its not done till dat. MY billing cycle is 10th of each month.. These people are so clever . They didnt convert my postpaid pln to prepaid plan in 12 days (28april to 10 may) so that they can generate a bill fro the next cycle although i had cleared all te bill till 5th Of May. When I applied I got a confirmation that it will be done in three working days but no action taken so far...

Anyone interesten in a datacard take any datacard but never RELIANCE.. They are big big thieves... jst troubling customers and filling their pockets

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    Customer satisfaction rating
    43%
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    +91 22 3038 3333
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    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    Reliance Netconnect - very slow, bad service