[Resolved]  Reliance Telecom — GSM MOBILE NETWORK

Address:

Kamrup, Assam

From: [protected]@hotmail.com

lONG PEDING ISSUE OF LOW CONNECTIVITY FROM JULY 2010


To: corporatecentre.[protected]@relianceada.com
Subject: FW: Long pending issue of GSM low connectivity
Date: Tue, 27 Dec 2011 11:03:45 +0000
Kind Attention Mr.Wilfred

________________________________________
From: [protected]@hotmail.com
To: corporatecentre.[protected]@relianceada.com
Subject: Long pending issue of GSM low connectivity
Date: Tue, 20 Dec 2011 10:22:11 +0000
Thanks for your services

long peniding issue of Low network connectivity,your good enterprise might not be capable of shorting out this issue
so thanks to porability system & we are pleased to inform you that we have right to use it.......
ThanKs for giving us your serviceS for the last 10 years,

ONCE AGAIN THANKS From ALL O[censored]S


GOOOOOD BYE RELIANCE
Pawan Mishra
[protected]
[protected]
________________________________________
From: [protected]@hotmail.com
To: gsm.[protected]@relianceada.com
Subject: RE: 'ADAG=[protected]'Reference your mail
Date: Tue, 20 Jul 2010 05:44:04 +0000



________________________________________
Date: Sun, 18 Jul 2010 18:24:34 +0530
From: gsm.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]'Reference your mail
To: [protected]@hotmail.com
All the Details are provided here & all the given 16 Numbers are operational in the same compound,not possile to provide the handset type of all the 16 numbers.
1. [protected] in the name of Dhanjit Deka
2. [protected] name R.C Mishra
3. [protected] name Lohit Burman
4. [protected] name S.Mishra
5. [protected] name Rajesh Jaiswal Landline 2608804
6. [protected] name Monti Mishra
7. [protected] name Rakesh Goenka Landline 2608542
8. [protected] name Amit Taparia Landline 2735473
9. [protected] name Pawan Mishra
10. [protected] name Amit Taparia
11. [protected] name Anil Agarwal Landline 2601560
12. [protected] name Pawan Mishra
13. [protected] name Anil Agarwal
14. [protected] name Mahavir Sharam
15. [protected] name Sampatraj Jain Landline 2511940
16. [protected] name B.N jha


H.D.F.C Bank Building
Mishra Complex
Jail road/T.R.P Road
Fancy Bazar Guwahati

• Exact location where problem faced (Complete Postal address) fill details which are applicable:
• Your city: Guwahati
• Door No/ Shop No /Plot No: Area /Sector/ Street Name/Landmark: Ground Floor,H.D.F.C Bank Buil ,T.R.P Road/Jail Road
• Village / Post: Fancy Bazar
• Zilla / Taluka / Tehsil:
• District: Kamrup
• State: Assam
• Pin code: 781001
• Indoor/Outdoor: Indoor
• No. of signal bars : 2(two)
• From when are you facing this problem: 6 yrs
• Specific time/All the time: 24 hrs
• Handset Type: Samsung S5620

In response to your e-mail regarding network coverage issue, we request you to write us back with the following details at the earliest:
• Exact location where problem faced (Complete Postal address) fill details which are applicable
• Customer's city: .
• Door No/ Shop No /Plot No
• Area /Sector/ Street Name/Landmark:
• Village / post:
• Taluka / tehsil:
• District (Zilla):
• State:
• Pin code:
• Indoor/Outdoor :
• No. of signal bars :
• From when is he facing this problem :
• Alternate contact number (if available) :
• Specific time/All the time:
• Handset Type:
The details furnished by you would enable us to assist you better. We tried to contact you on the number provided, but were unable to reach you.

Also, we would request you to reconsider your decision regarding cancellation of services and give us a chance to serve you better.

Regards,

Sunita Saini
GSM Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Pawan Mishra ([protected]@hotmail.com)
Date: Thursday, July 15, 2010 10:46 PM
To: Service Assurance Email ([protected]@relianceada.com)
Subject: FW: Complain

To: [protected]@rel.co.in ([protected]@rel.co.in); [protected]@relianceada.com ([protected]@relianceada.com); rtlnodalofficer.[protected]@relianceada.com (rtlnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); jitendra.n.[protected]@relianceada.com (jitendra.n.[protected]@relianceada.com)
Subject: FW: Complain



________________________________________
From: [protected]@hotmail.com
To: rtlnodalofficer.[protected]@relianceada.com; [protected]@relianceada.com; jitendra.n.[protected]@relianceada.com; [protected]@rel.co.in; [protected]@relianceada.com
Subject: Complain
Date: Thu, 15 Jul 2010 06:22:14 +0000

issue still exists, and i am going 2 surrender both my numbers [protected]/[protected] as soon as i receive my BSNL sim Cards.
as i am/was ur customer for more than 10 yrs i am very sorry to say the service quality o[censored]rs is worse in this country,no network coverage at my place,complained several times over the years with no result.

karlo paisa muthi mai is good

________________________________________
To: [protected]@hotmail.com
CC: jitendra.n.[protected]@relianceada.com; [protected]@relianceada.com
Subject: Re: FW: Complain
From: RTLnodalofficer.[protected]@relianceada.com
Date: Wed, 14 Jul 2010 15:24:28 +0530


Dear Mr Mishra,

As discussed today we hope your Query has been resolved online.Also please confirm us if the DND (Do not disturb) service needs to be activated against your mobile number:[protected].

With Warm Regards,

Nodal Officer
Reliance Telecom Limited
Guwahati
Email id- rtlnodalofficer.[protected]@relianceada.com

Reliance Mobile will soon be introducing 3G Services - A futuristic mobile experience

Pawan Mishra <[protected]@hotmail.com>[protected]:51 PM To <[protected]@relianceada..com>, <jitendra.n.[protected]@relianceada.com>, <rtlnodalofficer.[protected]@relianceada.com>
cc
Subject FW: Complain







did i asked u 2 activate caller tune on my mobile number [protected]
i dont think so, then why u ppl forced a bill of plan760 Rs. 30 & Reliance caller Tunes charges Of Rs.10

This is my 4th issue with u ppl know i am legalise to under go to consumer court for harashing me every now & then
________________________________________
From: [protected]@hotmail.com
To: [protected]@relianceada.com; jitendra.n.[protected]@relianceada.com; rtlnodalofficer.[protected]@relianceada.com
Subject: RE: Complain
Date: Thu, 10 Dec 2009 12:41:22 +0000

To
Reliance Telecom Limited
Guwahati
Assam

Sub:-penalty for late fee of RS 50.00 impose on my Mobile No.[protected] is the repeat of july Month
REF: Email dated 25.07.2009

i have no time to [censored]down and keep emailing u about the same problem every month
u r forcing me to get legal about this.

Payment detail made by me:
PADMAWATI TRADERS
RELIANCE MINI STORE
JAIL ROAD
MONEY RECEIPT NO:-GWH/TRP/SB/2009-10/12458
DATED:-21.11.2009
________________________________________
From: [protected]@hotmail.com
To: [protected]@relianceada.com; jitendra.n.[protected]@relianceada.com; rtlnodalofficer.[protected]@relianceada.com
Subject: Complain
Date: Sat, 25 Jul 2009 08:39:22 +0000

To
Reliance Telecom Limited
Guwahati
Assam

Sub:- Having no satisfaction and appropriate response from your so called RELIANCE SERVICE POINT .

Ref:-Mobile number[protected]/17090 Customer Id 8072975/8221448

My mobile no [protected] is showing GPRS signal for the last one month which I never applied for
I complained several time on your reliance customer care number [protected] and they never replied appropriately. I visited your jail road service centre and complained about the same and their reply was more astonished to me as they said they can’t do anything regarding this and asked me to visit the head office of reliance telecom. In the mean time I received your Bill dated 05.07.2009 for Rupees 192..37 for number [protected] and Rupees 131.94 for my other no [protected] where I found that a penalty of Rs.25 has been imposed on both the bill, but I made the payment on 26.6.2009 vide receipt Numbers GWH/TRP/SB/2009-10/1461 & GWH/TRP/SB/2009-10/1462 resp. and a WEP network Usages charges for Rupees 2.20 has been billed on my mobile number [protected].

So on 21.07.2009 I walked into your head office at Mega plaza, 3rd floor and complained about both the problems I am facing and their response was co-operative as they assured me that a penalty of Rs.25 on both the bill will be settled with next bill.

One of the person at your office who introduced himself working with you in your GPRS and internet section assured me that within half an hour the GPRS signal will be De activated from my connection and it happened because of some up gradation done by reliance telecom, but the signal exists till this date and time.

So here you are requester to De- activate GPRS signal which I never applied for from my connection and remove the WEP network Usages charges of Rupees 2.20 form my bill dated 05.07.2009 and I am not liable to pay any r WEP network Usages charges billed to my Number in the future.


Pawan Mishra
[protected]
[protected]
________________________________________
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Pawan Mishra
[protected]
[protected]