[Resolved] reliance/prepaid — outgoing calls barred
outgoing calls barred
My prepaid reliance mobile number [protected] outgoing calls are barred in spite of its balance of Rs.184/ and validity up to July 2021and in spite of repeated number of complaints to the customer care service my on said problem hasn't been sorted out.Every time a false assurance is being made in lieu of my complain to the customer care that it will be sorted out within 24 to 72 hrs.
Ref.complaint No.[protected]which you refer as request no., which is not request at all but a complaint). The staff at Thane
world web is coolly informing that they can't see the previous
record and though I paid Rs. 999/- for life time free incoming calls, as they can't see the record, advising to pay Rs.197/- for
life time validity again.
I am completely fade up with customer care careless attitude .Why I should suffer for non availability of record at your end.It was very painful that on 26th Nov. when terrorist attacked, I could not contact with my relatives due to barred outgoing calls in spite of availability of balance.
Please look the matter urgently .
Complaint marked as Resolved Aug 14, 2020
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