[Resolved] Religare Wellness — Rude Behaviour

genuinehere

Address:

Bangalore, Karnataka

I went to purchase some medicines, but because of non-availability of medicines, staff told me that don't waste our time, we have other customers,

I have to say that out of 3-4 persons moving from here to there, they cant even handle 2-3 customer simultaneously, rather provision stores works better than this pharmacy shop in Customer Handling and Caring.

Finally i purchased medicines, cashier told me that talk in kannada only, what the motive is?? Incompetency of the staff to talk in English or Hindi??? This is a kind of cultural hindrance. He finally blasted also that Otherwise don't come here...?

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Feb 3, 2017

Complaint marked as Resolved

Verified Support

Nov 02, 2010

Religare Enterprises Customer Care's response Dear Sir,

We apologize for any inconvenience caused to you. We are taking steps to resolve the problem cited by you and ensure that this will not be repeated.

Regards,
Team Religare

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Comments

prajakta.shirke

from Mumbai, Maharashtra

Respected Sir/Madam,

Today, I brought Himalaya kajal from one of the famous Religare store, shop no.5, Sr. no.2, plot no, 8, Windsor park, Baner, near Food Bazar, Pune. As soon as I opened the pack, it was already broken. I went to the shoppe & returned the kajal & told him to replace it. But he simply refused to give me another pack. (staff member's name is Mr.Bajaj), I paid Rs.110 for the kajal .
i just want to ask you if costumers get faulty pieces, then who will be responsible ? Do we need to suffer for your mistakes? Its our loss. who will replace it now.
Please, reply me on prajakta.[protected]@infrasofttech.com OR [protected]@yahoo.com
Kindly look into this ASAP.

prajakta.shirke

from Mumbai, Maharashtra

thank you so much for considering my complain. thanks for the new piece for kajal.

raj1touch

I am the regular customer of “Religare Wellness at Acharya Niketan Mayur Vihar Phasse 1”and My Privilege Card No 337239, yesterday i.e. 10th Aug; I have purchased “one baby powder, cerelac, baby milk lotion & tooth brush” but when I reached at home then I realize that “baby milk lotion” is already available at my home, then I went to the shop to exchange the same But he simply refused and inform me that there is no such exchange policy and argued with me and said, if you want to exchange this then you need to come tomorrow. When I asked why” then he shouts and said, “Don’t waste our time, we have other customers as well”. I told him I am a regular customer of “Religare store and you should not speak to me in this way…then he said “SO WHAT” we have many customers like you, when I asked why you are not exchanging this then he was too rude with a high tone and said to me if you want to exchange then you have to wait for 1 hour. I was standing there for around 45 min after that some another guy came from the staff and exchanged my product,
Note: - The guy who intimates me rudely was on the counter at about 8:00 pm when I asked his name then he refused and said, ” What you will do with my name, I am unnamed”.

Thanks & regards
Raj
[protected]

manj venk

from Bengaluru, Karnataka

your pharmacist at #97, Seetha Circle, BSK 1st Stage, SBM Colony, Haniumathnagar, Banashankari, Bengaluru, Karnataka 560050, was very rude and makes fun of all the who walks in to the store, teach your staff to behave with the customer, i have noticed that he will do the same with older people which is on a good behavior to have in your reputed store.

Hope you consider the complaint and action to change the people in your store who has this arrogance towards the customers...