[Resolved]  Renault Duster — Delayed delivery

Address:

Mumbai Suburban, Maharashtra

I made a booking for the Renault duster on 29th June 2012. I was told at that time that the delivery would happen in 45 to 60 days, since i was the first few people to book i could get it even earlier. ( the launch happened on 4th july). In the last week of July I got a call from the sales executive at the dealership that I should make the complete payment in a couple of days as they had received 4 cars in the version and color I had booked and the delivery would be made to customers who pay first, so i instructed my bank to contact the dealership and the loan was disbursed to the dealership. Today after 3 months of booking, incurring interest on the loan and even 2 EMI deductions there is no sign of the car. On my last conversation with them 2 days go I was told if I wanted a different color I could get the car in a week else I need to wait (till when is not known). I have tried to speak o who ever I could get a hold of, the GM of the dealership has promised to ( as per the other staff) give me a call on at least 6 different occasions but ...no call. I have spoken to the area manager who has sympathised with me, but that's not very helpful. I have called the Renault customer service and have lodged complaints with them, but haven't seen a resolution....I am now looking at anyone who could help......please advice if you can help.