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[Resolved]  Reservation at Blue Ginger Resorts at Wayanad — Unsatisfactory Rooms and now they refuse a refund for the same

This is with reference to a booking through Ezeego1 at the Blue Ginger Resorts Waynad on the 15th May 2009 (Booking reference EZR[protected]
We paid the entire package money of Rs.13, 000/- before the travel.
On reaching the venue we were checked into a cottage No, 206 which did not have ample light and ventilation. On asking for an upgrade we were informed non-availability. So we decided to check out,
When we asked for a refund the hotel management told us that they had not received the money from the travel agent (Ezeego) so they cannot refund the same.
Ezeego claims that the money is with the hotel so they cannot refund the same.
I would like to bring to everyone's notice that this was not a cancellation, it was unsatisfactory service.
Between the two companies I have lost good money and the earned the trauma of a bad holiday.
Attaching all booking documents for reference
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

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We at Blue Ginger Resorts, do not agree with it, they had booked the room through Ezeego (without ensuring if it as per there requirement, we any how had mentioned our cancellation Policy, rooms layout etc with Ezeego).Once arriving here, if the rooms are not as per there requirement, they should speak to Ezzego, last moment we are also loosing our bussiness, infact not only this, they even hit one of the reception staff, we had to send them out of the Resort, due to this conduct.They even demanded a checkout bill for 02 nights which also we gave .We even send a complaint letter to Ezeego about this incident .We had requsted them to adjust for one night and the second day we will upgrade them free of cost to the next category, even after doing so much, our staff are hit by them, abused on top their voice, it was really a difficult situation for us to handle such a client .We did out best to handle them .

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