[Resolved]  Royal Bank Of Scotland — Change of Name and Contact Nos. without any request

Address:

Mumbai City, Maharashtra

My credit card was blocked by bank due to using it in a unsafe considered foreign country. I was guranteed that I ll receive a new pre-activated card in 4 working days.

When i received the card after 4 days, I saw they had changed my name's spelling from "Manish Khandelwal" to "Manish Khanelwal". The courier delivery person refused to deliver me the card due to the spelling mismatch on my id. The same was informed to the banks customer care immediately on the same day.

No action was taken on the complaint, so I put a complaint to bank on mail. For this, the bank replied to me as the card has returned undelivered and would be sent back by band soon. The bank still addresses me as MR. KHANELWAL in all the discussion rather than KHANDELWAL.

In the mean time, I received a letter from bank mention that my name and address has been updated (old address with lot of spelling mistakes) as per my instructions. I have not requested any name or address change. On calling the customer care helpline, I was told I have to give new request for change of name & address(Request them to use my right name & address rather than using their self created one).

On following up for more 3 weeks, bank has still failed to correct my name and provide me with new card. I always get response that the card would be resend in 7-10 days, but the bank hasnt yet made correction on names spelling.

How can a bank change customer names & addresses like that only?