[Resolved] Royal Cruiser Konnect-Kolkata ( Kaushik Global Logistics Limited) — Worst services in Volvo bus- No concern for passenger complaint
Worst services of Volvo buses run by ROYAL CRUISER -Konnect in Kokata giving genuine passegers horrified experiences.The buses are run under JnNURM of WBSTC and passengers are charged heavily but the buses have no fixed stops on the route to airport . Driver freely takes pasengers from anywhere without issuing proper tickets and delaying the service to the airport causing uncertainity when the bus will reach the airport. Some driver and conductors misbehave with genuine passengers who raises objection to the way the buses are run and even encourages other wayside passengers to silence the voice of the complainant . The new model and good looking volvo buses through attractive , the low-paid driver and conductors are no better than the most ordinary old buses of the city. If complaint is lodged with the Company , they will only give lip service and show no concern for passengers inconveninces. My bad experience with one of the bus running from Santragachi to airport reported to the Company and its MD, Shri Dhanunjoy Singh but in spite of assurances , no firm action was taken against bus staff who abused me , may be because the Company enjoy clout with the Transport Agency. SO FLIGHT PASSENGERS BEWARE OF VOLVO SERVICES OF ROYAL CRUISER, YOU MAY MISS THE FLIGHTS AND GET ABUSED AS WELL, IF YOU RAISE ALARM.
Complaint marked as Resolved Aug 13, 2020
Category: Public Transportation
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