[Resolved] Royal Enfield — Problem with machismo 500 | |
Hi, This is Raja Rengasamy, I bought a Royal Enfield Machismo 500 on 06/06/2008. Registration number : MH02 BF 9788 Engine number : 03379B Chassis Number : 03379B It has been a pleasure riding the vehicle at most for only 400 kms. After that I found that there is some problem with the front disk. The bike skids whenever I touch the Front Disk. I reported the problem to RE service centre in Andheri. Every time they tell that the problem is corrected and before I reach home I found that the problem is still there. I call them again and wasted so many weekends with them. I never did any ride more than 200kms for at least 3 months, because I am afraid to go for a long ride because of the problem. Every time I leave my bike for 3-4 days in service station. Then nearly after every week in the service centre for 2 months, I changed to Shrada motors Goregaon West service centre as suggested by the people in Bandra showroom. There also they try to fix the problem. They took nearly 10 days and gave the bike. It was working for nearly a month. Again I found the same problem and another problem of the bike wobbling. This time again I started going every week to the service centre and got frustrated up to the limits. Then I called "Royal Enfield Company Show Room" in Neerul and I told I am frustrated of this problem. I keep falling every 10-15 days. I told them I cannot ride the bike with this problem knowing I can fall any time. I stopped taking pillions and still never went for a long drive till that time. The service centre in nerul took 4 days and told that the problem is solved but again the problem came before I reach home. Again I gave my bike next day and again they took 5 days to solve the problem. At least I was happy that the problem is solved this time. Then I planned for a long trip to my place. Just before 10 days of my trip the one way clutch was jammed and broken. They have replaced it taking a week time. This trip is the only time I enjoyed riding the machine. But during the trip also the machine broke down in the destination. Again with the service centre guys for a week when I was in home. New problem started again after coming back. Now I am seeing white smoke coming out of my machine. Initially the problem was small. Only during the start of the machine Smoke was coming. I asked about that to the service centre in Goregaon West. They told because of the fuel overflow the smoke is coming. Then after some days The smoke started coming while riding also. The oil was reducing fast and I have changed oil 3 times in 2 months. Then they told there may be a leak in the combustion and they will fix it. Now white smoke is coming like it comes from the vehicle that is used for killing Mosquito in streets. They told that the Piston rings must be gone. You have to replace the Piston (which will cost a lot). Again I have given my vehicle to the service centre and waiting for last 4 days. Now the vehicle is in warranty so may be they replace now for free. But what will I do if the problem continues. Because I think the problem is with the entire machine and comes periodically. Because this seems to be problem, problem and problem only motorcycle. I have spent 1.15 lakhs for one trip till now and loads of time in the service station and in the hospital because of the defects. Nearly for every week I have spent 2-3 days in service centre maintaining the bike. I am in height of frustration. As a normal Mumbaikar I need two wheeler to commute. Without it I have to spend at least 200 rupees every day for daily transport. Every time I go to service centre again I have to spend 200 rupees for commuting. If you calculate all these things I have spent nearly 15, 000 rupees for travelling unnecessarily, even after buying the most trustable, expensive, powerful motorcycle in india. I am just frustrated of this bike with problem always. It was my dream buying RE machine, now it has become a nightmare for me. I am not able to concentrate in my work because my hard earned money is wasted and this machine spoiled my dreams. I have to follow-up with them. Whether I do my job or run behind the service guys to get the problem fixed. Can you please act on this because the problem seems to have coming again and again in regular intervals. I was never even happy riding this continuously for 500 kms. I sometimes even regret buying this. But as a fan of RE from my childhood, I still stick with the machine full of problems. I have done servicing as and when required may a bit more. More than a service per month. I treat my bike like a child but still not able to afford it because of the problems. Can you please check the root cause of the problem and fix it so that I don’t have to face problems again and again. I am afraid of taking this machine out because of the problems and the time the service guys have taken to fix the problem. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 23 Comments | |
Comments
Dear Sir,
I have finally given up after running pillar to post from my local RE Dealer to all the best mechanics in my city, Hubli(Karnataka). I am writing exactly after completing one year of my experience with owning a RE, which was my dream bike since 2004, when I could not afford it. Today, I am repenting for owning a RE which was always so close to my heart.
I purchased a brand new Thunderbird 350, Lightning on 8th September 2014, bearing the following details:
Engine No : U355COEH545847
Frame No : NE3U3S5C1EH095538
Dealer Code : 5026, Klasik Motors, Hubli, Karnataka.
After my very first service at 490 KMS, I noticed that the fuel guage was having a mind of its own, which whenever I shared with my dealer, they used to reply saying all Thunderbirds have the same issue including the one which the owner of the Firm, Klasik Motors had with his own TB he said. Further after 2nd service, the switches on the meter panel(clock settings) buttons stopped working. The dealer replaced the whole meter panel and after few days, since I was repeatedly addressing the fuel gauge issue, they replaced the gauge for no charge. I really appreciate the gesture of the dealer, but the quality of the spares is very pathetic for the ruggedness the bike is meant. One thing I must honestly admit, that Mr. Ram, RE engineer responded very well at every stage and addressed the issues which really helped me hold my respect to RE.
Now, what I am going to share might shock you. Recently, my bike's speedometer stopped working and the left yolk switches also stopped working except the Pass Button. When I dropped the bike for servicing the same, I was told that the cable is worn and also the switch assembly needs to be replaced and its payable(Rs. 1300/-) since the bike has completed all the 3 free service. After the job was done, the service person, called me out and told me that the speedometer cable cost 850/- and the left yolk switch cost additional 450/-, for which I can pay only 500 Rs. as total to him since he would not bill the same and just show the whole service as general service and washing of Rs. 110/-. Now if this is the situation at such a reputed RE authorized service center, then I really fear what parts would have been removed from my TB and fixed for others.
After my third service, when my bike had hardly done 9000 kms, the dealer told me that the front discs have worn and need to be replaced. I did the same without cross checking the same. Now I am facing a very embarrassing situation where in my chain is literally making a lot of noise during running and when contacted a local mechanic, I was told the chain needs to be replaced since I used spray as advised by RE dealer. The bike is hardly done 12500 kms.
I really count on you people to help me. I even today recommend my near and dears for buying a RE, but with a fear within.
Hope my mail finds some attention and HELP.
Warm Regards,
Anand B. Iyer
+[protected]
I have finally given up after running pillar to post from my local RE Dealer to all the best mechanics in my city, Hubli(Karnataka). I am writing exactly after completing one year of my experience with owning a RE, which was my dream bike since 2004, when I could not afford it. Today, I am repenting for owning a RE which was always so close to my heart.
I purchased a brand new Thunderbird 350, Lightning on 8th September 2014, bearing the following details:
Engine No : U355COEH545847
Frame No : NE3U3S5C1EH095538
Dealer Code : 5026, Klasik Motors, Hubli, Karnataka.
After my very first service at 490 KMS, I noticed that the fuel guage was having a mind of its own, which whenever I shared with my dealer, they used to reply saying all Thunderbirds have the same issue including the one which the owner of the Firm, Klasik Motors had with his own TB he said. Further after 2nd service, the switches on the meter panel(clock settings) buttons stopped working. The dealer replaced the whole meter panel and after few days, since I was repeatedly addressing the fuel gauge issue, they replaced the gauge for no charge. I really appreciate the gesture of the dealer, but the quality of the spares is very pathetic for the ruggedness the bike is meant. One thing I must honestly admit, that Mr. Ram, RE engineer responded very well at every stage and addressed the issues which really helped me hold my respect to RE.
Now, what I am going to share might shock you. Recently, my bike's speedometer stopped working and the left yolk switches also stopped working except the Pass Button. When I dropped the bike for servicing the same, I was told that the cable is worn and also the switch assembly needs to be replaced and its payable(Rs. 1300/-) since the bike has completed all the 3 free service. After the job was done, the service person, called me out and told me that the speedometer cable cost 850/- and the left yolk switch cost additional 450/-, for which I can pay only 500 Rs. as total to him since he would not bill the same and just show the whole service as general service and washing of Rs. 110/-. Now if this is the situation at such a reputed RE authorized service center, then I really fear what parts would have been removed from my TB and fixed for others.
After my third service, when my bike had hardly done 9000 kms, the dealer told me that the front discs have worn and need to be replaced. I did the same without cross checking the same. Now I am facing a very embarrassing situation where in my chain is literally making a lot of noise during running and when contacted a local mechanic, I was told the chain needs to be replaced since I used spray as advised by RE dealer. The bike is hardly done 12500 kms.
I really count on you people to help me. I even today recommend my near and dears for buying a RE, but with a fear within.
Hope my mail finds some attention and HELP.
Warm Regards,
Anand B. Iyer
+[protected]
Hi
This is to inform you that very poor experience on M/S ARAVINDUJI MORORS (Mr. Aravind Prabhu) in accepts of service.
I am Senthil Kumar S, purchased Bullet Electra -350 at DG Motors Tirunelveli. Vehicle Number TN-72 BB 8214,
During my first service[protected], I went to ARAVINDUJI MORORS- Kattuppakkam Chennai, at that time they have dried my engine oil but without pouring the new oil they have delivered the vehicle to me after traveling some kilometers I found some noise is coming from the engine, then I complained about the same after that they have taken my bike to their place & given back. But from that day itself an extra sound is coming on my bike if I asked them no proper response.
On[protected] I called Mr. Aravind Prabhu from ARAVINDUJI MORORS for a service & I requested for pickup & drop of my vehicle, he has given his service manager number, I am contacted him & agreed about the charges. Till now I am continuously following with Aravind Prabhu & service manager no response, more over if I called them they are raised his voice and used invective language on me
These are so embarrassing and hence take action accordingly, if it such a way your dealers are behaving then this will really killing the ROYAL ENFIELD brand name in the market.
Thanks
Senthil Kumar .S
+91 [protected]
This is to inform you that very poor experience on M/S ARAVINDUJI MORORS (Mr. Aravind Prabhu) in accepts of service.
I am Senthil Kumar S, purchased Bullet Electra -350 at DG Motors Tirunelveli. Vehicle Number TN-72 BB 8214,
During my first service[protected], I went to ARAVINDUJI MORORS- Kattuppakkam Chennai, at that time they have dried my engine oil but without pouring the new oil they have delivered the vehicle to me after traveling some kilometers I found some noise is coming from the engine, then I complained about the same after that they have taken my bike to their place & given back. But from that day itself an extra sound is coming on my bike if I asked them no proper response.
On[protected] I called Mr. Aravind Prabhu from ARAVINDUJI MORORS for a service & I requested for pickup & drop of my vehicle, he has given his service manager number, I am contacted him & agreed about the charges. Till now I am continuously following with Aravind Prabhu & service manager no response, more over if I called them they are raised his voice and used invective language on me
These are so embarrassing and hence take action accordingly, if it such a way your dealers are behaving then this will really killing the ROYAL ENFIELD brand name in the market.
Thanks
Senthil Kumar .S
+91 [protected]
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Myself Hitesh Panchal, recently 15/20 days
back I got the delivery my Thunderbird 350 and on the very 1st day while I was riding the bike to my home from the Bandra showroom, at the signal just after I left the showroom I could smell the petrol but I didn't pay much attention thinking that the smell might be coming from someone else's bike. Later on the next day I filled in petrol of INR 600 and realized that there was petrol leaking from the petrol cock beneath the tank. I immediately called the Bandra showroom and informed them about the issue, they asked me to visit the Mahim Service center which I did the very next day. The service center guy checked and tried fixing the nut near the petrol cock however the petrol was still leaking. After a couple of tries the owner of the service center requested the mechanic to change the nut and see. The mechanic change the nut and the leak was stopped. During the petrol leak issue I also used to hear some kind of a noise coming whenever I press the break lever which I had informed the person who called me from the Bandra showroom for the feedback of the bike. Now after 15 to 18 days since yesterday I could hear another noise which is either coming from the front wheel or the back wheel and also there is a lot of vibration when I accelerate a bit in 1st gear between 30 to 40 km. Tidat on December 6, 2014 at around 9.30 am while going to my office I visit the Sakinaka service center where I met a mechanic named Ajit from whom I was made to understand that the nut of a part called “Singham Bush” / Rare chain and the tank needs to be tightened.
I don’t really understand one thing that within 20 days how can a newly purchased bike worth 1, 49, 000 have so many problems. I need a resolution to this on an immediate basis or else I will have to go the consumer court with no options left as I do not want to run around person to person with my request and waste my time as I am a working personal.
email - [protected]@yahoo.com
My contact number – [protected]/ [protected]