[Resolved] Royal Enfield — not rectify my complaint

ganesh001

from Kottayam, Kerala

Address:

Kanyakumari, Tamil Nadu

Sir,
I own a royal enfield classic 350 cc reg. no TN 75 D 6566. Chassis no me3u3s5coan043172, engine no u3s5coan043172. Purchased on 16/12/10.from Chandra motors, nagercoil. Tamil nadu kanyakumari district. From the date of delivery there is an oil leak in engine which has not stopped yet. I have asked Chandra motors about this problem they are not giving any response.i purchased this bike for my daily purpose of my business , now I am getting struggled with this problem.i have given 1,15,000Rs to take this bike but I was not satisfied with the reception and response of Chandra motors they are just listening to sell the vehicle . but not giving satisfactory service to genuine customer s . so please take necessary action against Chandra motors , otherwise we will be ina situation to take action against Chandra motors, and Royal enfield.

THANKING YOU.

Yours faithfully
( M.Ganesh kumar)
( mob; no; [protected])

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Aug 13, 2020

Complaint marked as Resolved

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Comments

nareshnilekani

from Bengaluru, Karnataka

Dear RE Fans and Followers, I have my own dirtiest experience with RE. Every RE owner and prospect, please go thru this. When i was 14 yrs i rode my uncle's Bullet STD, from that day i dreamt of owning one RE for me. In my college day i almost bought an used RE but some how bought a splendor as my first bike. After education started working for a sofware firm, decided to buy an RE. But some way or the other due to finance probs, personal probs and other commitment, owning an RE was left a dream for 5 more years. I got married, got a flat, got car too. When my wife learnt about my passion towards RE she persuaded me to book a RE and we both went to RE showroom in Bangalore and paid 10K as advance for TB twinspark on May 2010, i have been said the waiting time is 45-60 days.
As usual i faced with the delays and postponing of the delivery date and letters from RE explaining the delay etc etc...
One fine morning on October 22nd i completely lost my patinence and went to RE and wanted a final say about the delivery they said they cannot promise the D date and if i wish they will give back my advance money. They also said that there were customers who have paid full payment and waiting for the bike for months. God save those guys!!! Atlast i opted for taking back my advance. i got the cheque next week to my home.

Some how i cant able to digest or forget this experience. When ever i and my wife go out, i used to talk about RE when ever we see some one riding a TBird.

one fine morning on my Birthday on December 15th my wife gave me the surprise for a life time to cherish.
she gave the key of a brand new silver color TBird.

I was shocked how she managed and what i got to know was the horrific stab for every prospective customer waiting anxiously for their REs to get delivered.

My wife got the Thunderbird by paying the full amount + **********(12K extra as commision)********

Is not it cruel enough... i got a TB which is scheduled to be delivered to some one...

I thought of disowning the Tb gifted to me but i dont want my wife to get hurt and kept the TB with me.

Now all the people please know there is a nexus operating and cashing in the passion of the Customers'...
Dont know how will it be tackled...Just wanted to share my experience...

More importantly...every customer, whose delivery date is skipped or postponed...the fact is your bike is getting delivered to some other who is paying an extra premium...