Comments
Dear Sir/ Madam,
I have been chasing for my claim payment since the last 1 month from Safeway Insurance TPA Ltd.
On 3rd September 2020 I had submitted 3 medical reimbursement claims to the Safeway Insurance TPA Pvt Ltd office in Kolkata. After that there were several discrepancies that were informed to me in bits and parts. This whole process of approval and recommendation for payment took 2 months time. Finally on 4th November 2020 the claims were sent for payment to the insurance company. From 4th November 2020 till 4th December 2020 I have been told by the TPA people that it will take maximum15 days to get the payment. But till date there has been no payment made to me although the claims are approved 1 month back.
This is a sheer incapability of the insurance company as well as the Safeway Insurance TPA office. They are unable to attend the query of a customer properly. Every time I call them I get to know that I'll get the payment in next 2 days.
I would like to get a concrete response to my case and get my claim payment immediately. Request your urgent intervention.
Thanks and Regards,
Indrani Mazumdar
Claim no. UN-4-24925, UN-4-24929 and UN-4-24930.
Contact number- 91 [protected]
I have been chasing for my claim payment since the last 1 month from Safeway Insurance TPA Ltd.
On 3rd September 2020 I had submitted 3 medical reimbursement claims to the Safeway Insurance TPA Pvt Ltd office in Kolkata. After that there were several discrepancies that were informed to me in bits and parts. This whole process of approval and recommendation for payment took 2 months time. Finally on 4th November 2020 the claims were sent for payment to the insurance company. From 4th November 2020 till 4th December 2020 I have been told by the TPA people that it will take maximum15 days to get the payment. But till date there has been no payment made to me although the claims are approved 1 month back.
This is a sheer incapability of the insurance company as well as the Safeway Insurance TPA office. They are unable to attend the query of a customer properly. Every time I call them I get to know that I'll get the payment in next 2 days.
I would like to get a concrete response to my case and get my claim payment immediately. Request your urgent intervention.
Thanks and Regards,
Indrani Mazumdar
Claim no. UN-4-24925, UN-4-24929 and UN-4-24930.
Contact number- 91 [protected]
Indrani Ojha's reply, Dec 7, 2020
I did not get any response neither did I get my claim amount.
Please look into the matter urgently.
Please look into the matter urgently.
Indu Bala
Subject; Reimbursement against Mediclaim Policy 252906/48/2010/2169
Ref. Claim ID-44932
Dear sir,
I have to state that I got hospitalised and operated for ectopic pregnancy at saini I.V.F.& Fertility Research Center, Rajpur Road, DEHRADUN. I made a claim for reimbursement to Safeway TPA Services with all the relevent documents.The safeway TPA didnt made the payment but I was asked to submit Patient ID, breakup of final bill, Hospitals Registration Certificate, and investigation films.
I contacted the hospital and all the above reqd.documents in original.Registration certificate no. was written on the final bill by the doctor as registration certificate can not be given.
Safeway TPA didnt reimbursed the money but again asked for the Registration Certificate and CUG films.On contacting hospital they refused to give these documents.
Plese look into the matter as The Safeway TPA is making demands for unneccessary documents for avoiding reimbursement .If there was any doubt they might have clarified it from the Hospital itself.
Kindly direct the Safeway TPA to reimburse the expenditure incurred by me for surgical operation.
Thanking you
Indu Bala