[Resolved] Samsung 1. 5 Split Ac Biosleep Plus 18uaxtl — Bill/cash memo declined | |
On 16 mar 2009 i bought a samsung 1.5 tsplit ac 18ua from m/s shobha electronics, rp road sec'bad-500003. an adv of rs 1000 was paid to the dealer. the ac was delivered by a three wheeler to me on the same night. balance of money for ac and a v guard stabiliser (rs 23500) was paid to his rep (the 3 wheeler dvr) on delivery. the dealer did not send the bill etc. i talked to the dealer prior to handing over the balance of amount to the dvr. he appologised for the flap and asked me to collect the same on any working day from his shop.. the ac was installed by the samsung rep loc at sainikpuri and started functioning. i left the station on some official tour to delhi on 17 mar itself. i was reported of some noise from the ac. i reported the matter to samsung through helpline provided and it was promptly attented to. i became busy and could manage to vis his shop only on 31 march 2009. the dealer asked me wait as his son was away for lunch. i waited for half and hour. i was informed that the bill is untraceable and he is ready to give me a new bill. i insisted for a copy of the original which he claimed to have prepared. he refused to entertain me and even disown my being a customer to his shop for an ac. i went to the mahakali poloce station, met the officer on duty who detailed one of his constatble to escort me to the dealer to obtain a copy of the bill.in stead of oblidging he called some of his friends in the presence of the police constable to wield presuure on me to leave his shop. ultimately the shop owner issued a bill dated 17/3/09 bearing machine no 1737for the split ac and 1738 for the stabilliser. my name despite my requests was not written on the cash/credit memo. I am very very apprehensive about whole affairs. is the dealer an auth dealer of such a costly item. why the dealer was afraid to issue me a photocopy of the original bill from his billbook he claimed to have prepared? was the samsung rep which installed the ac a faked one? will the warranty clause be abiding by samsung? what action as a customer i should take to fix the problem? will samsumg provide me services? My request to samsung to carry out a thorough investigation in this matter and bring the scruppulous dealer to book. if i have to lodge a fir (i was not allowed to file one to resolve the issue amicably) i will go to the ps once again and lodge one. m/s shobha electronics must be brought to book. i need help from the consumer activists from sec'bad to press for action against the errand dealer and also to safeguard my interest. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
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+91 89 3993 9899 [Customer Care]
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Samsung/BiosleepPlus AC — Poor installation / Repair
Please dont choose samsung. The service sucks. I have tried my best to get a good service. I failed.Read my mail below.
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I want to escalate this issue. Please give me contact detail of some one whom you think can address my issue.
Arun babu
- hide quoted text -
On sat, mar 14, 2009 at 3:13 pm, arun babu <arunbabu. [protected]@gmail.com> wrote:
I am being laughed on by the desk woman at samsung service, when i tell no one has come to repair it.
I spoke to the service manager unnikrishnan. He is the least bothered person i have ever met.
Do you recruit these fools? He does not even talk properly.
I want a proper service.
Arun babu
On sat, mar 14, 2009 at 1:49 pm, arun babu <arunbabu. [protected]@gmail.com> wrote:
Did you guys choose to keep quiet?
I have been waiting at home for 3 days, no one turned up!!!
I have made at least 50 calls till now. When i call in the morning they say they will come in evening, and when i call in evening they will tell, will come tomorrow morning.
Your service is pathetic.
Arun babu
On wed, mar 11, 2009 at 5:48 pm, arun babu <arunbabu. [protected]@gmail.com> wrote:
Hi,
Please take my feedback, and act upon it. I expected a quality product in my home, paid all you put on the mrp tag.
I am not an all-year critic. I say good when its good. I can definitely can tell that for sony. It maintains its brand value to reach homes. Not samsung.
Today two technicians came from samsung. Following points were noted.
1. Ac gas leak / or leaked during installation. They measured it, and found it less.
2. Flap makes sound when it swings up and down.
3. Ac was fixed without taking water level, the indoor unit is tilted, left side is lower than right.
I am sure all these would not have happened if it was installed properly. Tell me what i did not do as a customer??? If you see there is something to be fixed at your side, please do it. Dont just think its just like that in india. I am sure this wouldnt happen in us, they give money back there if customer is not satisfied in 90 days.
I would be happy to get my money back, who has the time to go behind and correct problems with your company???
Now the technician will come tomorrow to add gas to ac. I have been behind this for a week now. Above all i am losing extra power (Units) for all these days. The technician has told me not to use it until fixed. You might tell this is an isolated issue. But i am sure its not, could you do audits at customers home how each of these shops fix it? Rate these shops and give them discounts based on that. Do something. Dont let it happen again.
Arun babu
On wed, mar 11, 2009 at 4:12 pm, support india <support.[protected]@samsung.com> wrote:
Dear customer,
Thank you for becoming a patron of samsung product.
Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.
For further assistance you may contact samsung customer contact center at 3030 8282 or[protected]Toll free).
Thanking and assuring you for best services always.
Customer satisfaction team
Samsung india electronics pvt. Ltd.
— original message —
Sender : arun babu<arunbabu. [protected]@gmail.com>
Date : mar 10, 2009 23:27 (Gmt+09:00)
Title : re: split ac fautly installation
I got a bp number from samsung authorized dealer on saturday 7 th march.
Bp : [protected]
No one has turned up yet.
Arun babu
On tue, mar 10, 2009 at 10:41 am, support india <support.[protected]@samsung.com> wrote:
Dear customer,
Thank you for becoming a patron of samsung product.
Without any prejudice we regret the inconvenience caused to you. Request you to give your address details along with contact numbers so that we could forward your mail to our concern department.
Assuring you of best services always.
Customer satisfaction team
Samsung india electronics pvt. Ltd.
— original message —
Sender : arun babu<arunbabu. [protected]@gmail.com>
Date : mar 08, 2009 19:00 (Gmt+09:00)
Title : split ac fautly installation
I bought a bio sleep plus 1t ac for my parents in cochin. I am highly displeased with it.
I have two complaints
1. Does not cool below 25 c
2. Makes vibrating noise, irritating esp in night.
Please give me a number of a qualified technician who can help me sort it out.
I chose this company out of good faith. Please help me maintain it.
Arun babu