I would like to bring to your kind notice that i have a service issue with the customer service deptt as well as your service centre deptt...I had logged a complaint at your customer service on 07/09/08 regarding the ineffective cooling of A/C. Your engineer vsited my place on 08/09/08 and there was one day delay to collect the A/C to service centre for repairing and it was collected on 10/09/08 with a commitment that the problem would be rectified in a day and will return the A/C on 11/09/08. Now we are continously following up with your customer service deptt for the status of the A/C but no one is able to respond us on the status.Every time i am giving a call, we are receiving the same response from customer care that we will be receiving the call from service centre on the status but again there is no response.
I had a word with Mr. Ganesh at your customer service today at 1.00 P.M and he confirmed that my query would be resolved in two hours but i did not receive any call till 3.00 P.M, again i called up at your customer service at 3.15 and had a word with Harpreet and conveyed the same message. Again i called up at 5.00 P.M and had a word with debnath but again same response.I am not able to understand whether this the commitment level of such a reputed company
I am looking forward for an immediate response from your side...
Regds
Tarun Burman Was this information helpful? | 
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