Samsung 1. 5 Tr Split Ac — New AC doesn't work; Samsung gives no service

From: Daraius Dadachanji - NSICT
Sent: Tuesday, May 06, 2008 10:57 AM
To: 'support.[protected]@samsung.com'
Subject: Airconditioner problem

BP [protected]

I have purchased 4 Samsung 1.5 ton split airconditioners for my bungalow in Lonavla (add: 8, Retreat Society, Old Khandala Rd.), from Ms. Khozema Traders, Lonavla (Tel.[protected] about a month ago. All four machines were fitted approximately 3 weeks ago by their technicians, and also tested, although I was not there at the time of testing. When I went to the house and tried them out, I found that 1 of the machines does not cool at all, even though the outdoor unit switches on.

I have repeatedly asked Mr. Khozema to send someone to have the problem fixed. His common excuse is that “the Samsung technician has not come today, maybe he will come tomorrow”. I was in Lonavla from the 2nd of May to the morning of the 6th of May; however, Mr. Khozema gave me the same excuse every day.



Please have this issue looked into. If a brand new airconditioner does not work, there is a problem with the machine, or the installation. In any case, I would be reluctant to purchase any more Samsung products, if this is the level of service.



I would like to inform you that my house in Mumbai has all LG products, including 5 airconditioners, refrigerators, etc., and their service has always been excellent.



If you need any further info, please call me on my cell.



Regards,

Daraius Dadachanji

[protected][protected][protected]
May 12, 2008. letter to Samsung service support.

Kindly note, I have not yet received any service from Samsung on this complaint – and information given by your call centre has consistently been false and misleading.



Last week, your reps told me that service in Lonavla would be on Saturday, and my complaint would be attended to on 10th May 2008. I took the day off from work, and remained on the site for the entire day, and the next day. No service person came. I called your call centre several times during the day, and was informed each time that the service engineer was “en route”. Finally, at 7 pm, your call centre told me that the service centre would call me in 30 minutes. Of course, no-one called. My last call to your centre was at about 9 pm, at which time I was given the same answer, and no-one came. Obviously, Samsung’s only plan is to sell, after that, the customer is left high and dry, with no service.

Considering this, I feel that I do not wish to own this defective machine. Kindly liaise with your distributor in Lonavla, Khozema Traders, for the removal of the machine and the refund of my money. I will replace it with an LG or another brand.



I will be purchasing other domestic appliances for this house – TVs, refrigerators, washing machines, etc. Nedless to say, I will not be looking at Samsung products. I will also be advising friends and relatives to avoid Samsung products.



Regards,

Daraius Dadachanji

[protected][protected][protected][protected]
May 13,
Not even the courtesy of a phone call from Samsung. Definitiely no more products to be purchesed from them.