Samsung Biosleep Split One Ton Ac — Extremely poor quality of Service

I bought a Samsung Bio sleep One ton Spilt AC in the month of April 08, It as very sparingly used and before the month was over the cooling stopped. We called up the customer care on the 30th of April hoping that as per the SLA they would get back and take care of it or at least call up and check want the problem was. Little did we expect that the service would be so shameful had we known this we would have NEVER made the mistake of going for a Samsung AC when today we live in a buyer’s market with many options and excellent service.

We spent the next whole week making numerous calls and spoke with various people with out any result at all however you were very prompt to send out the BP NO:[protected] …What were we to do with this number as it brought forth no result at all.

Finally after many more calls and threats we had one engineer who came in today he could not really diagnose the fault and then informed us that he would need to take the outdoor unit back as he was not from the install team and only an engineer he could not dismantle it. We then waited for another two hours for the install team to come and uninstall it . They then did the needful and left it in our hall as they were not from the transport team…
After many more calls once again with various people from various depts, the transport team finally arrived after another 5 hours and took the equipment .Currenlty we have no status as to what the issue is and when we will see it again…

My husband and I have lost two working days in the process and have decided to make sure and advice any and every one around us that they never make the mistake that we did BUY ANYTHING ELSE except A Samsung.

I hope something constructive is going to come out of this as well I feel that as a responsible buyer I should do my duty and send this mail.


Please help me if there is any number or email address of any one in authority as I would like to cancel this product and install an LG