[Resolved] Samsung — PATHETIC SERVICES OF SAMSUNG INDIA | |
Sir, This is in reference to my complaint No.[protected] dated 04.12.2008 regarding repair of my colour television Model No. CS29M50MEELXTL, which shows up colour patches all along the corners.I bought the television on 4.12.2008 from dealer vasanth & co, west mambalam From the day i made my complaint there is no proper response from the Samsung company. Kindly acknowledge. Thanking you, Yours sincerely, (S.Saravanan) CONTACT PH. [protected] Email ID : [protected]@yahoo.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 83 Comments | |
Comments
Hi, I purchased samsung S4 from Bangalore, samsung showroom in Phoenix mall, but i checked the futures but compare to another samsung S4 system configuration is totally different. ieg : Device model: ja3gxx/GT-19500 : but other other s4 reflecting as 19505even RAM also showing differently. Please provide me the clarification or call me after 6pm to [protected].Even phone performance also very bad. So please resolve my issue.Regards, Aneesh. E
Hi,
I purchased samsung S4 from Bangalore, samsung showroom in Phoenix mall, but i checked the futures but compare to another samsung S4 system configuration is totally different. ieg :
Device model: ja3gxx/GT-19500 : but other other s4 reflecting as 19505
even RAM also showing differently. Please provide me the clarification or call me after 6pm to [protected].
Even phone performance also very bad. So please resolve my issue.
Regards,
Aneesh. E
I purchased samsung S4 from Bangalore, samsung showroom in Phoenix mall, but i checked the futures but compare to another samsung S4 system configuration is totally different. ieg :
Device model: ja3gxx/GT-19500 : but other other s4 reflecting as 19505
even RAM also showing differently. Please provide me the clarification or call me after 6pm to [protected].
Even phone performance also very bad. So please resolve my issue.
Regards,
Aneesh. E
Date : 03.04.2014
To
CMD Samsung India limited,
Dear Sir,
It is around three and a half months that I bought a Samsung Smart Phone ‘Samsung Galaxy Star Pro S-7262, [protected]’ from an outlet namely ‘Arora Home Collections, H-14B, Kalkaji Main Road, New Delhi-110019, Ph. No.[protected], 26226655 ‘ with a bill and I was told that the bill would suffice for availing 1 year warranty on the phone for any problems.
The very next day the battery got exhausted in 3 to 4 hours even after 100% charging of the same and even without having made any use of it, be it for a call or for playing music or games, etc. The battery got replaced from your one of your Service Centres namely ‘SRS Telecom Services, Kalkaji, New Delhi’ in around 4 to 5 days from the date of my purchasing the handset.
Now to my utter bad luck, some 4 to 5 days back the set got discharged and switched off and subsequent to 100% charging the same, it would not switch on. I mean it attempts to switch on with the initial screen reading ‘Samsung Galaxy Star Pro’ and then the screen reading ‘Samsung’ with a ring around it and it would repeat and the main home screen does not appear. In other words, the handset would not switch on.
I happen to take the set to the seller of the set and get the reply that same cannot be replaced. Later the set was taken to the Service Centre (SRS Telecom) on 02.04.2014 and am told that the service would not be free even if it is in warranty because of issues like the phone being routed or not official or so of which I am not aware. Having spoken to SRS Telecom (Service Centre) the charges told to me for the service is around Rs. 3000/-. Subsequent to telecon had with a Samsung official being connected with from the Samsung call centre, I was told that Samsung is helpless in this case.
Let me be very precise. I am a layman buyer of a Samsung phone and during the purchase I was just told that the phone has a warranty of 1 year for any issues with it. I was not even told to refrain from downloading anything from the play store or so or from any untrusted site resulting to which if the phone stops working, Samsung will not service the phone for free in the warranty period. Now, although I have not done any such downloads which my fellow people using Samsung phones are doing without having a problem in their handset, why should I suffer. I understand that my phone is under warranty and I expect Samsung to get the same corrected for free.
It cost me Rs. 6800/- and it is just 3 and a ½ months now and the phone is useless to me until it gets corrected. I am not in a position to buy another phone or spend some money in this phone. I am without a phone for the last 4 days and facing a lot of problems.
Please intervene into the case for further needful. I need my phone get corrected/replaced without any further hassles.
Please feel free to respond to my personal mail ID ‘chsanjay.[protected]@gmail.com’ on priority.
Best regards,
Sanjay Chakraborty
Mob-[protected]
Merino Industries Limited
Kirti Nagar, New Delhi
To
CMD Samsung India limited,
Dear Sir,
It is around three and a half months that I bought a Samsung Smart Phone ‘Samsung Galaxy Star Pro S-7262, [protected]’ from an outlet namely ‘Arora Home Collections, H-14B, Kalkaji Main Road, New Delhi-110019, Ph. No.[protected], 26226655 ‘ with a bill and I was told that the bill would suffice for availing 1 year warranty on the phone for any problems.
The very next day the battery got exhausted in 3 to 4 hours even after 100% charging of the same and even without having made any use of it, be it for a call or for playing music or games, etc. The battery got replaced from your one of your Service Centres namely ‘SRS Telecom Services, Kalkaji, New Delhi’ in around 4 to 5 days from the date of my purchasing the handset.
Now to my utter bad luck, some 4 to 5 days back the set got discharged and switched off and subsequent to 100% charging the same, it would not switch on. I mean it attempts to switch on with the initial screen reading ‘Samsung Galaxy Star Pro’ and then the screen reading ‘Samsung’ with a ring around it and it would repeat and the main home screen does not appear. In other words, the handset would not switch on.
I happen to take the set to the seller of the set and get the reply that same cannot be replaced. Later the set was taken to the Service Centre (SRS Telecom) on 02.04.2014 and am told that the service would not be free even if it is in warranty because of issues like the phone being routed or not official or so of which I am not aware. Having spoken to SRS Telecom (Service Centre) the charges told to me for the service is around Rs. 3000/-. Subsequent to telecon had with a Samsung official being connected with from the Samsung call centre, I was told that Samsung is helpless in this case.
Let me be very precise. I am a layman buyer of a Samsung phone and during the purchase I was just told that the phone has a warranty of 1 year for any issues with it. I was not even told to refrain from downloading anything from the play store or so or from any untrusted site resulting to which if the phone stops working, Samsung will not service the phone for free in the warranty period. Now, although I have not done any such downloads which my fellow people using Samsung phones are doing without having a problem in their handset, why should I suffer. I understand that my phone is under warranty and I expect Samsung to get the same corrected for free.
It cost me Rs. 6800/- and it is just 3 and a ½ months now and the phone is useless to me until it gets corrected. I am not in a position to buy another phone or spend some money in this phone. I am without a phone for the last 4 days and facing a lot of problems.
Please intervene into the case for further needful. I need my phone get corrected/replaced without any further hassles.
Please feel free to respond to my personal mail ID ‘chsanjay.[protected]@gmail.com’ on priority.
Best regards,
Sanjay Chakraborty
Mob-[protected]
Merino Industries Limited
Kirti Nagar, New Delhi
Dear Team,
I have recently purchased a Samsung Galaxy tab 3 t211, 30.03.2014, after 3 days so many problems I am facing in the tab no network connection, automatically switched off and hanging problem. Your samsung service centre is located at laxmi nagar maa vaishnavi centre. Manager told me its a software issue, we can update the software and without my permission usne tab k pure parts open kar diye mere mana karne k baad bhi and he told me we can change only with in 7 days, its a policy. After 7 days we cant change your tab. I am not aware about this policy. I will never trust you again (SAMSUNG), your staff behaving like a ... i have no words to say, I am very disappointed.
You are giving the best services ???
I will never ever recommend your company name and your company products.
Waiting for your positive response from your side.
Regards
Akansha
[protected]
I have recently purchased a Samsung Galaxy tab 3 t211, 30.03.2014, after 3 days so many problems I am facing in the tab no network connection, automatically switched off and hanging problem. Your samsung service centre is located at laxmi nagar maa vaishnavi centre. Manager told me its a software issue, we can update the software and without my permission usne tab k pure parts open kar diye mere mana karne k baad bhi and he told me we can change only with in 7 days, its a policy. After 7 days we cant change your tab. I am not aware about this policy. I will never trust you again (SAMSUNG), your staff behaving like a ... i have no words to say, I am very disappointed.
You are giving the best services ???
I will never ever recommend your company name and your company products.
Waiting for your positive response from your side.
Regards
Akansha
[protected]
HiI Arun had purchased a Samsung Note N700 about 2 yrs ago.i was
facing a charging problem with the port of my phone. to get this
problem rectified i visited Samsung service centre okhla, new delhi on
20th May.
the executive told me that there is a problem with the charging port and
same will be rectified by tomorrow and offered me a budget of 1000 rs
app and confirmed that you will receive a call from our end by tomorrow
for updates. i said ok with my acceptance.
On 21st i didn't received any call from Samsung team and finally 22nd i
called up the number mentioned on the bill to get updates. The person
who picked up the call said i have left the organization and gave
another mobile number. i called the another number given by 1st guy then
he gave me a land line number, when i called that land line number it
was continuously going busy. i tried that number several times but it
was going busy and i didn't received any call back. again after some
time i tried and requested for updates then the person on another side
told me that your phone has not repaired yet as it is costing for rs.
7500 app and we need your go ahead on same. though i didn't debated with
them on no response from them but i asked them why this much amount.
then they said that the mother board and charging section both are
faulty and hence needs to be changed. i told them again with referring
the discussion i had with the executive at the time of submitting my
phone that the only problem with this phone is with charging port but
the person on another side of the call didn't agreed with me and asked
me to come again service center to discuss.
When i went there the executive told me the same story... when i
asked some questions to them technical parameters of getting a
motherboard faulty then they were not able to answer me. When strongly
challenged them and asked to do only what i requested for that is
replacement of charging section only then they said again that we will
check this again and get back to you by tomorrow.
Finally on 24th May, i received my phone from them and they
confirmed that we have changed the charging section and now your phone
is working well. i paid them Rs. 1054 as repairing cost.After
that i asked them that i want to meet head of this service centre then
they said he is not available, i asked for his contact number and
official mail ID then also they denied to share the same.
Overall, i am writing this whole story to express the concern of
being misguided and it is also a matter of fact that if i was not
having technical knowledge with me then obviously i was to bear a big
cost against repairing of my phone. this is also a shameful act by the
service center team that they charged my for repairing when i proved
them wrong and questioned on their technical expertise.
now i am facing other issues with my phone which were not there
before this charging problem, and i am very much sure that some
unethical treatment has been done with my phone - probably service
center team is annoyed with me as i challenged their technical
knowledge, but whatsoever the scenario - i'll not visit the SAMSUNG
center again and even i'll not buy SAMSUNG products in future.
Anyhow i am really not happy with overall experience with SAMSUNG
facing a charging problem with the port of my phone. to get this
problem rectified i visited Samsung service centre okhla, new delhi on
20th May.
the executive told me that there is a problem with the charging port and
same will be rectified by tomorrow and offered me a budget of 1000 rs
app and confirmed that you will receive a call from our end by tomorrow
for updates. i said ok with my acceptance.
On 21st i didn't received any call from Samsung team and finally 22nd i
called up the number mentioned on the bill to get updates. The person
who picked up the call said i have left the organization and gave
another mobile number. i called the another number given by 1st guy then
he gave me a land line number, when i called that land line number it
was continuously going busy. i tried that number several times but it
was going busy and i didn't received any call back. again after some
time i tried and requested for updates then the person on another side
told me that your phone has not repaired yet as it is costing for rs.
7500 app and we need your go ahead on same. though i didn't debated with
them on no response from them but i asked them why this much amount.
then they said that the mother board and charging section both are
faulty and hence needs to be changed. i told them again with referring
the discussion i had with the executive at the time of submitting my
phone that the only problem with this phone is with charging port but
the person on another side of the call didn't agreed with me and asked
me to come again service center to discuss.
When i went there the executive told me the same story... when i
asked some questions to them technical parameters of getting a
motherboard faulty then they were not able to answer me. When strongly
challenged them and asked to do only what i requested for that is
replacement of charging section only then they said again that we will
check this again and get back to you by tomorrow.
Finally on 24th May, i received my phone from them and they
confirmed that we have changed the charging section and now your phone
is working well. i paid them Rs. 1054 as repairing cost.After
that i asked them that i want to meet head of this service centre then
they said he is not available, i asked for his contact number and
official mail ID then also they denied to share the same.
Overall, i am writing this whole story to express the concern of
being misguided and it is also a matter of fact that if i was not
having technical knowledge with me then obviously i was to bear a big
cost against repairing of my phone. this is also a shameful act by the
service center team that they charged my for repairing when i proved
them wrong and questioned on their technical expertise.
now i am facing other issues with my phone which were not there
before this charging problem, and i am very much sure that some
unethical treatment has been done with my phone - probably service
center team is annoyed with me as i challenged their technical
knowledge, but whatsoever the scenario - i'll not visit the SAMSUNG
center again and even i'll not buy SAMSUNG products in future.
Anyhow i am really not happy with overall experience with SAMSUNG
Dated: 30th may, 2014
From: ASHOK BAJAJ
WZ3/57 HARI SINGH PARK NEW MULTAN NAGAR NEW DELHI 110056
Ph.[protected]
(M)[protected]
To : The CMD
Samsung India Ltd
New Delhi.
I Ashok Bajaj residence of wz3/ 57 HARI SINGH PARK NEW MULTAN NAGAR NEW DELHI 110056 registered a complaint on 29/04/2014 whose REQUEST NUMBER IS [protected] . The complaint was regarding non cooling in my window AC, MODEL NAME AW183KCXTL, SERIAL NO :B077PZBB100056V . On 3/05/2014 engineer Mahesh from HCL SERVICES LIMITED visit to check the defect in AC, according to him gas leakage problem was there and he request Rs 580 for the same and he gave us an estimation around Rs 2000 maximum(receipt of Rs 580 attached)
.After this visit no one come from HCL services limited to receive AC till 24/05/2014, in between we did almost 15 to 20 complaints at your customer care number, at last they(engineer KHEMCHAND FROM HCL SERVICES LIMITED) visit on 24/05/2014 to receive AC. Before receiving he confirmed the defect and gave us same estimation around Rs 2000 . Now on 26/05/2014, I got a call from the HCL SERVICE LIMITED, they told me that there is a problem of condenser and now the charges will be Rs 7500 because they are offering me copper codenser a better quality, i asked them what do you mean by better quality then they explain me that samsung company gave you a aluminium condenser which has less life and service center will provide you copper condenser which is a better quality given by samsung . NOW QUESTION ARISES
QUESTION 1 HAVE YOU EVER HEARD THAT COMPANY IS GIVING LOW QUALITY OR LESS LIFE SPAN PRODUCT AND SERVICE CENTER IS OFFERING A BETTER QUALITY MORE LIFE SPAN PARTS ???
QUESTION 2 IS COMPANY MAKING CUSTOMERS FOOL BY SELLING LOW QUALITY OR LESS LIFE SPAN PARTS WITHIN PRODUCT OR YOUR OWN SERVICE CENTER MAKING YOUR CUSTOMERS FOOL BY OFFERING BETTER QUALITY PARTS THEN COMPANY ???
QUESTION 3 IS YOUR ENGINEERS ARE SO DUM THAT THEY CANT EVEN RECOGNIZE THE DEFECT
I HAVE ALL THE CONVERSATION RECORDINGS WITH YOUR SERVICE CENTER AND YOUR CUSTOMER SUPPORT CARE ... I AM SENDING YOU THOSE RECORDINGS AS WELL
From: ASHOK BAJAJ
WZ3/57 HARI SINGH PARK NEW MULTAN NAGAR NEW DELHI 110056
Ph.[protected]
(M)[protected]
To : The CMD
Samsung India Ltd
New Delhi.
I Ashok Bajaj residence of wz3/ 57 HARI SINGH PARK NEW MULTAN NAGAR NEW DELHI 110056 registered a complaint on 29/04/2014 whose REQUEST NUMBER IS [protected] . The complaint was regarding non cooling in my window AC, MODEL NAME AW183KCXTL, SERIAL NO :B077PZBB100056V . On 3/05/2014 engineer Mahesh from HCL SERVICES LIMITED visit to check the defect in AC, according to him gas leakage problem was there and he request Rs 580 for the same and he gave us an estimation around Rs 2000 maximum(receipt of Rs 580 attached)
.After this visit no one come from HCL services limited to receive AC till 24/05/2014, in between we did almost 15 to 20 complaints at your customer care number, at last they(engineer KHEMCHAND FROM HCL SERVICES LIMITED) visit on 24/05/2014 to receive AC. Before receiving he confirmed the defect and gave us same estimation around Rs 2000 . Now on 26/05/2014, I got a call from the HCL SERVICE LIMITED, they told me that there is a problem of condenser and now the charges will be Rs 7500 because they are offering me copper codenser a better quality, i asked them what do you mean by better quality then they explain me that samsung company gave you a aluminium condenser which has less life and service center will provide you copper condenser which is a better quality given by samsung . NOW QUESTION ARISES
QUESTION 1 HAVE YOU EVER HEARD THAT COMPANY IS GIVING LOW QUALITY OR LESS LIFE SPAN PRODUCT AND SERVICE CENTER IS OFFERING A BETTER QUALITY MORE LIFE SPAN PARTS ???
QUESTION 2 IS COMPANY MAKING CUSTOMERS FOOL BY SELLING LOW QUALITY OR LESS LIFE SPAN PARTS WITHIN PRODUCT OR YOUR OWN SERVICE CENTER MAKING YOUR CUSTOMERS FOOL BY OFFERING BETTER QUALITY PARTS THEN COMPANY ???
QUESTION 3 IS YOUR ENGINEERS ARE SO DUM THAT THEY CANT EVEN RECOGNIZE THE DEFECT
I HAVE ALL THE CONVERSATION RECORDINGS WITH YOUR SERVICE CENTER AND YOUR CUSTOMER SUPPORT CARE ... I AM SENDING YOU THOSE RECORDINGS AS WELL
Hi this is Gaurav from Ahmedabad,
I agree with all of you that Samsung has the most pathetic service & product Below I had shared my painful experience with them:
I have purchased Samsung AC dt.02.05.2014 which had installed some 20 days back now since past five days I am not getting proper cooling at any mode so we have lodge complain with your customer care Dt.29.05.14 where I have given above mentioned complain number & commitment that the same will get resolved within 24hr, next day your service engineer has visited but he had not done anything & told us that next day someone will visit us since he is not fit to resolve the same. Next day nobody has turned up so again I called your customer care Dt.31.05.14 & again they have given me commitment that someone will visit us on Sunday Dt.01.06.14 before 12 in morning, again nobody has turned up again I called at your customer care & again got commitment that some one visit before 8Pm same day & again the story remains the same now today again I called at your customer care now at this time they have told me that I there is some gas leakage problem so I have to pay for gas refill charges.
Please explain why I should pay, its brand new AC, installed by your engineer, there are no breakage or damage happened that means it is very clear that it is due to the mall functioned or improper installation done by your person. What happened to my warranty.
Or is it’s my mistake that I selected Korean brand over Japanese. I want prompt response on this or I will be forced to drag my case to consumer court.
Also I hereby attached snap where leakage marks are very visible around the neck of the bolt (oil formation) which clearly indicates improper installation also leakage test has not been performed after installation.
![]()
I agree with all of you that Samsung has the most pathetic service & product Below I had shared my painful experience with them:
I have purchased Samsung AC dt.02.05.2014 which had installed some 20 days back now since past five days I am not getting proper cooling at any mode so we have lodge complain with your customer care Dt.29.05.14 where I have given above mentioned complain number & commitment that the same will get resolved within 24hr, next day your service engineer has visited but he had not done anything & told us that next day someone will visit us since he is not fit to resolve the same. Next day nobody has turned up so again I called your customer care Dt.31.05.14 & again they have given me commitment that someone will visit us on Sunday Dt.01.06.14 before 12 in morning, again nobody has turned up again I called at your customer care & again got commitment that some one visit before 8Pm same day & again the story remains the same now today again I called at your customer care now at this time they have told me that I there is some gas leakage problem so I have to pay for gas refill charges.
Please explain why I should pay, its brand new AC, installed by your engineer, there are no breakage or damage happened that means it is very clear that it is due to the mall functioned or improper installation done by your person. What happened to my warranty.
Or is it’s my mistake that I selected Korean brand over Japanese. I want prompt response on this or I will be forced to drag my case to consumer court.
Also I hereby attached snap where leakage marks are very visible around the neck of the bolt (oil formation) which clearly indicates improper installation also leakage test has not been performed after installation.
Poor technical services are provided in Chandigarh especially to those customer who's products are in guaranty/warranty etc. Regarding Air Conditioners.
To,
Samsung india limited.
I purchased the samsung Galaxy core mobile, when i purchased the mobile its very horrible to work or use. done with software update then also same problem, given the mobile to service center, as per service center team informed its Board problem, and they are informing board is pending with company, its almost 10 days is over and there is no proper response from service center. please help it out from this issue, (complaint no : [protected])
Veerendra
[protected]
Samsung india limited.
I purchased the samsung Galaxy core mobile, when i purchased the mobile its very horrible to work or use. done with software update then also same problem, given the mobile to service center, as per service center team informed its Board problem, and they are informing board is pending with company, its almost 10 days is over and there is no proper response from service center. please help it out from this issue, (complaint no : [protected])
Veerendra
[protected]
i have a samsung mobile, it used to get switch off very often.i went to samsung authorised service centre and they advised me to buy i new battery, so i purchased a battery worth 1250/-from your authorised dealer, but the problem was still not solved.i went again to the service centre, they kept the phone for few hours and returned back saying charge it for 8 hours at strech and then it will work properly.i did the same but was still facing same problem.i went again to the service centre and this time they said that your cell phone's mother board has to be changed which will cost around 5000/- because you warranty expired 2 days back.
sumit kedia
([protected])
sumit kedia
([protected])
GT S5253 submitted to Ghatkopar service center The aforesaid handset was given to your Ghatkopar service center on[protected] to attend the complaint of charging. Till date I have not got any feedback on the same.
Whenever I tried to contact on the cell numbers provided on the work order, nobody answered the call. When I visited the center personally today, the center was closed on account of Id. But there was no such notice displayed. In fact, there is no board displaying the name of the center.
I am very disappointed by such type of working and I anticipate prompt action on your part.
Thanking you,
Vijay Bhate
Mobile number 022-[protected]
Whenever I tried to contact on the cell numbers provided on the work order, nobody answered the call. When I visited the center personally today, the center was closed on account of Id. But there was no such notice displayed. In fact, there is no board displaying the name of the center.
I am very disappointed by such type of working and I anticipate prompt action on your part.
Thanking you,
Vijay Bhate
Mobile number 022-[protected]
Samsung - PATHETIC SERVICES OF SAMSUNG INDIA
This is in reference to my cus No.[protected] dated 19.12.2014 regarding repair of refrigerator
From the day i made my complaint there is no proper response from the Samsung company.
Kindly acknowledge.
Thanking you,
Yours sincerely,
D DINESH KUMAR
CONTACT PH. [protected]
Email ID : [protected]@gmail.com
This is in reference to my cus No.[protected] dated 19.12.2014 regarding repair of refrigerator
From the day i made my complaint there is no proper response from the Samsung company.
Kindly acknowledge.
Thanking you,
Yours sincerely,
D DINESH KUMAR
CONTACT PH. [protected]
Email ID : [protected]@gmail.com
hi i am from chennai
i purchased a samsung led tv in 70cm saravana sotre t.nagar in 6.8.14 that day sales mam asked any time ur cal instlation free but now iam calling samsung he told instlatin not free paid some rupes this is very bad...my no [protected]
i purchased a samsung led tv in 70cm saravana sotre t.nagar in 6.8.14 that day sales mam asked any time ur cal instlation free but now iam calling samsung he told instlatin not free paid some rupes this is very bad...my no [protected]
DEAR SIR,
YOU ARE WASTING YOUR TIME AND BREAKING YOUR HEAD FOR COMPLAINING SAMSUNG COMPANY,
NEVER BUY SAMSUNG PRODUCT REFREGIRATOR ESPECIALLY DOUBLE DOOR, SAMSUNG COMPANY IS HIGHLY IRRESPONSIBLE TO SORT OUT / HANDLE PRODUCT ISSUE AND LEAVING CUSTOMER IN PROBLEM, I AM STRUGGLING TO GET MY PROBLEM WHICH IS NOT RESOLVED FOR THE LAST TWO YEAR, I BOUGHT FRIDGE FROM SUMANGALAM, ALWAR RAJASTHAN AND PRODUCT ATTENDED BY MOST INEFFICIENT SERVICE CENTER, PAREEK ENTERPRISES ALWAR
COMPANY JUST PASS WARRANTEE PERIOD AND THEN THEY WASH THEIR HAND SAYING PRODUCT IS OUT OF WARANTEE, THEY ARE FOOLING CUSTOMERS.
HERE AFTER I WOULD NOT SUGGEST TO ANYBODY TO BUY SAMSUNG PRODUCT.
ROOP SINGH RAWAT
[protected]
YOU ARE WASTING YOUR TIME AND BREAKING YOUR HEAD FOR COMPLAINING SAMSUNG COMPANY,
NEVER BUY SAMSUNG PRODUCT REFREGIRATOR ESPECIALLY DOUBLE DOOR, SAMSUNG COMPANY IS HIGHLY IRRESPONSIBLE TO SORT OUT / HANDLE PRODUCT ISSUE AND LEAVING CUSTOMER IN PROBLEM, I AM STRUGGLING TO GET MY PROBLEM WHICH IS NOT RESOLVED FOR THE LAST TWO YEAR, I BOUGHT FRIDGE FROM SUMANGALAM, ALWAR RAJASTHAN AND PRODUCT ATTENDED BY MOST INEFFICIENT SERVICE CENTER, PAREEK ENTERPRISES ALWAR
COMPANY JUST PASS WARRANTEE PERIOD AND THEN THEY WASH THEIR HAND SAYING PRODUCT IS OUT OF WARANTEE, THEY ARE FOOLING CUSTOMERS.
HERE AFTER I WOULD NOT SUGGEST TO ANYBODY TO BUY SAMSUNG PRODUCT.
ROOP SINGH RAWAT
[protected]
I have NEVER experienced the level of "support" I have experienced at Samsung. They are by far the WORST company to deal with when it comes to "support"
I have been on the phone with them for up to 5 hours and gotten nowhere.
Today, I was again transferred 4 time and each time I was asked all those "security" questions then put on hold only to get nowhere.
It is DISGUSTING how bad this company treats their customers.
DO NOT BUY SAMSUNG PRODUCTS
I have been on the phone with them for up to 5 hours and gotten nowhere.
Today, I was again transferred 4 time and each time I was asked all those "security" questions then put on hold only to get nowhere.
It is DISGUSTING how bad this company treats their customers.
DO NOT BUY SAMSUNG PRODUCTS
I have NEVER experienced the level of "support" I have experienced at Samsung. They are by far the WORST company to deal with when it comes to "support"
I have been on the phone with them for up to 5 hours and gotten nowhere.
Today, I was again transferred 4 time and each time I was asked all those "security" questions then put on hold only to get nowhere.
It is DISGUSTING how bad this company treats their customers.
DO NOT BUY SAMSUNG PRODUCTS
I have been on the phone with them for up to 5 hours and gotten nowhere.
Today, I was again transferred 4 time and each time I was asked all those "security" questions then put on hold only to get nowhere.
It is DISGUSTING how bad this company treats their customers.
DO NOT BUY SAMSUNG PRODUCTS
my order cancelled
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+91 89 3993 9899 [Customer Care]
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The reason for which I m harassed is the service provided to me. My machine had problems within three months really problem, now it has problem of noise .
So if all these happen then I would be very sorry to say that I have made a mistake buying a Samsung product. Hereafter whoever approaches Samsung dealer I would inform him not to buy any of the products of the same. Because the customer service is unsatisfactory and can never be sorted out. And it has all those negative remarks which make other products always better.
Even the exclusive Samsung store is also closed within in a year from where i had purchased
So I would make a request to take some serious action against it and please figure out the solutions to my problems. If you do not solve within 7 days then I will lodge a case against you in consumer court and my legal heirs will talk to you in legal way.
Regards,
Kapil
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