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[Resolved]  Samsung — Repair of Plasma

We bought a plasma from Samsung in August 2007, model no. PS50Q7HM/XTL. In September 2008, the plasma started giving display problems. But in October 2008, the screen went completealy blank. A complaint was registered with Samsung Customer Care on 20/10/2008, BP no. [protected]. The technician came & checked the plasma only to say that 3 parts were to be changed. On constant follow up, we were always told that the parts have been ordered, but never came. Then Mr. Negi (Technician) came & took the display board for 4 days, only to come back to say that the whole board will be changed for an expense of Rs 55000/. It was shocking for us to believe that a few days back only the parts were ordered and now suddenly the whole thing had to be changed. We don't know what Mr.Negi really did when he took the display board with him.
Just one month after the warranty expired, the plasma went black.
For just one month's difference, we have been asked to spend such a huge amount..
Please intervene into the same and get the repair done at minimal cost.
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Complaint marked as Resolved Aug 14, 2020
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    Samsung India
    Customer Care Service
    Customer satisfaction rating
    71%
    Complaints
    13995
    Pending
    0
    Resolved
    9721
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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