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[Resolved]  Samsung — RELUCTANCE OF SERVICE CENTER TO REPAIR DVD PLAYER

I had bought Samsung DVD player model no. P365H in year 2006 and it was not much used till date. Now it is not working and same was reported to samsung authorized service center in Udaipur, Rajasthan. After taking 1 week time the service center people told its card is faulty and replacement charges are very high, better you buy new one. As far my knowledge company's authorized service center should be equipped with all skills & resources to repair their products.Instead of replacing the complete card they should repair the particular fault. Also if they are unable to repair at their end they should send it to their HO/Company for further diagnosis and repair.
With such poor relaibility how consumers can stick to that brand where products are designed for just 'Use and Throw' concept. I am really disappointed with this experience and afraid to buy and branded product in near future.

Regards
Veerendra Jain
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

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Samsung — dvd player has repaired without using regularly.

Dvd player, model no.P460D
S/N 92636RCT200795L
has been repaired without using regularly itself, player was purchased in 2007 Feb.
dvd player DVD-P460D was repaired without using it regularly. was purchased on 2007 feb

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    Samsung India
    Customer Care Service
    Customer satisfaction rating
    61%
    Complaints
    16434
    Pending
    0
    Resolved
    9765
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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