Samsung — No response from Service Centre

6 Reviews
 Deep Agarwal
Dear Sir,

I had registered a complaint to the Samsung call centre (complaint number [protected]) in end September for my Samsung Washing machine. The engineer who came asked us to get the body of the machine changed and we agreed to the same. Since then we have not got any response from Samsung inspite of innumerable calls and emails. We once got to speak to one Mr Narender Choudhry at their Service Centre who promised to come back. It is now more than a month and we have not heard from him.

Ninety percent of the times, nobody picks up the phone at the Service Centre.

I am really fed up with Samsung which carries out such a high profile marketing campaign and would like to caustion all about the pathetic service levels of Samsung.

Deep Agarwal
Complaint comments  5 Comments     Updated: Share0Tweet0Share0


mera mobile samsung e251 samsung service centre bhopal mp nagar mein 12 november ka dala hua hai aur unhona job sheet bana ka di hai aur unhe call karein to bolta hai ka kal phone lagana abhi check nahin kiya hai job sheet pe jo number likha hua hai uspe call karo to bolta hai ka ham aapko mobile de rahe hai tum uspe call karo mobile no. pe phone lagao to kehte hai ka akhri ka char imei no batao number batao to kehte teen char din ka baad phone lagana aur service centre se jo mobile number wo log dete hai wo number hai [protected]
Respected Sir/Madam,

A month ago I had bought a phone 'Samsung Star 3G'. I have been facing many problems with it :-

1.) Problem Regarding message counter.
eg:- In message counter suppose it is showing that i have sent 1000
messages and if i reset the counter at that time it will come sent
messages : 0. But as soon as i send a sms to anyone the
counting will start from 1000 only and message counter will show me 1001
sent messages.

2.)Problem Regarding Camera.
You just take 'Simple Star' and 'Star 3G' and compare its camera. Both phones are having 3.2 megapixel camera. But in Star 3G you will not be able to zoom will in Simple Star you will be able to zoom. When I talked to one of your executives he said not to compare. But you tell 1 reason for not comparing both the phones. Even I have paid Rs.4000 more for Star 3G than Simple Star. In simple Star while capturing image you are given facilities of capturing image with frames but Star 3G nothing.

I had been to Service Center near my place for both problems inreturn they told me that for message counter issue they will call me after a day but it has been 1 week and i have received no response. About Camera issue they told me to forget it.

Samsung Service Center where i had gone:
Sahil Techno Services
1st Floor, Kalapurnam Complex,
Nr. Municipal Market,
C.G. Road, Navrangpura,
Ahmedabad - 380009.
i complained for my defective headset which i got with the new samsung corby mobile phone.the people at the bubaneswar service centre took the headset and said dat i'll get a new one in 3-5 days.i agreed with them at the time bt now it has been more than one month i haven't got the headst.there attitude were also very rough.
address of the service centre-
Smart Services
Bapuji Nagar
i m samuel deepak mecarty asst.profesior in allahabad agricultural deemed university allahabad .
No response from Service Centre
Dear Sir,

I had registered a complaint to the Samsung service centre atlist 10 month back from today(2of June 2010) for my Samsung microwave 20 Lts(G2739N). The engineer who came and asked us to get change the oprating pad of the owane and we agreed to the same. Since then we have not got any response from Samsung service cente. im very much found about your products becouse ur products is very good compayer to other ...but this is not a good espasely for SAMSUNG.
so plz make any arregment for repair or change that part i m very thankful to u ...
Er.Samuel deepak Mecarty
asst. profesior
47-B AAIDU. Allahabad 211007

I bought Samsung Corby Model No.-GT-B3410 in month of March from The Mobile Store-Noida. Within 15 days its touchscreen stopped working and i discussed the problem with Mobile Store they suggested to take it to Samsung Customer Centre Rest, they cant do it anything.I took it to CEE EMM SERVICES authorized Samsung service centre, Sector-27, Noida.They did their R&Don Phone and replied that it will take one month max to rectify the phone.I deposited on 10th April and today its 25th of june neither my phone get replaced nor rectified and whenever I ask about my phone they misbehave and give such illtreatment that we are not their customers but fools who have done a blundermistake by buying Samsung product.
I will be ver thankful if something can be done:
Neha Arora, B-17, Pocket-5, Sector-82, Noida

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    Samsung - No response from Service Centre