[Resolved]  Samsung — Faulty Air Conditioner Sold

I had purchased Samsung Aircondition on 16th April, I had to call up ample of times to remind them for the servicing, post servicing my touch pad stopped working for which i a writing mails since months but of no response. Please find attached my followups and bill copy.
[protected]--------
IS THERE ANYONE WHO READS THESE MAILS

OR

DO I SPEAK TO THE CONSUMER CELL AND HIGHLIGHT THE ISSUE TO THE MEDIA





Warm Regards,
Jinit Thakkar
Citigroup Global Markets India Private Limited
Assistant Vice President
Ph: +[protected] / [protected]
Direct : 40178421 / 66112649

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Important Information

This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

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-----Original Message-----
From: Thakkar, Jinit [GCG-AP_IND]
Sent: Thursday, November 26, 2009 10:39 AM
To: 'support.[protected]@samsung.com'
Cc: Thakkar, Jinit [GCG-AP_IND]
Subject: RE: RE: BP no: [protected] - most pathetic service
Importance: High


Some technician visited my house on 7th Nov, he was carrying a different model touchpad, he said he ould get back the next day with the ew touch pad.

Till date no person has visited me.

What type of pathetic service is beng offered, its been 3 months i have been calling and writing you guys, sometime you call centre goofs up , then your technician, what do you want us to do , where do we go.

PLEASE NOTE THAT THIS ISSUE WILL NOW BE HIGHLIGHTED BY ME IN THE CONSUMER CELL ASWELL AS MEDIA.

We trust the brand and buy your products , but now i feel that it was a mistake.

PLEASE HAVE THE ENTIRE MONEY REFUNDED AND PLEASE TAKE YOUR AIRCONDITIONER BACK, I MIGHT ASWELL BUY AN LG/CAREER OR ANYOTHER BRAND.

PLEASE CALL ME IMMEDIATELY ON THIS ISSUE.





Warm Regards,
Jinit Thakkar
Citigroup Global Markets India Private Limited
Assistant Vice President
Ph: +[protected] / [protected]
Direct : 40178421 / 66112649

================================================================================...⇄

Important Information

This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

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-----Original Message-----
From: Thakkar, Jinit [GCG-AP_IND]
Sent: Thursday, November 05, 2009 5:58 PM
To: 'support.[protected]@samsung.com'
Subject: RE: RE: BP no: [protected]


Team,

Servicing of the AIR condition was done on Saturday.

The touch pad of the AC is not functioning, the same has been reported in the work sheet aswell.

The technician had asked me to FAX the bill copy on 28711882 / 3 to Mr Chetan's attaention, I have faxed the same on Tuesday Nov 3rd.

There is no reply on this till date, please have this resolved.




Warm Regards,
Jinit Thakkar
Citigroup Global Markets India Private Limited
Assistant Vice President
Ph: +[protected] / [protected]
Direct : 40178421 / 66112649

================================================================================...⇄

Important Information

This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

================================================================================...⇄



-----Original Message-----
From: Thakkar, Jinit [GCG-AP_IND]
Sent: Friday, October 30, 2009 10:01 AM
To: 'support.[protected]@samsung.com'
Subject: RE: RE: BP no: [protected]


I would want some one from Head office to call me immediately.







Warm Regards,
Jinit Thakkar
Citigroup Global Markets India Private Limited
Assistant Vice President
Ph: +[protected] / [protected]
Direct : 40178421 / 66112649

================================================================================...⇄

Important Information

This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

================================================================================...⇄



-----Original Message-----
From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Friday, October 30, 2009 8:56 AM
To: Thakkar, Jinit [GCG-AP_IND]
Subject: Re: RE: BP no: [protected]


Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------

Sender : Thakkar, Jinit <jinit.[protected]@citi.com>

Date : Oct 29, 2009 22:46 (GMT+09:00)

Title : RE: BP no: [protected]


I am taking up the issue with Press incase the issue is not resolved within 12 hours





Warm Regards,

Jinit Thakkar

Citigroup Global Markets India Private Limited

Assistant Vice President

Ph: +[protected] / [protected]

Direct : 40178421 / 66112649


================================================================================...⇄


Important Information


This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.


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> -----Original Message-----

> From: Thakkar, Jinit [GCG-AP_IND]

> Sent: Monday, October 26, 2009 3:45 PM

> To: 'support.[protected]@samsung.com'

> Subject: RE: BP no: [protected]

>

>

> Will anyone apply his mind on this and help this customer

>

>

>

> Warm Regards,

> Jinit Thakkar

> Citigroup Global Markets India Private Limited

> Assistant Vice President

> Ph: +[protected] / [protected]

> Direct : 40178421 / 66112649

>

> ================================================================================...⇄

>

> Important Information

>

> This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

>

> ================================================================================...⇄

>

>

>

>

> -----Original Message-----

> From: Thakkar, Jinit [GCG-AP_IND]

> Sent: Friday, October 16, 2009 6:46 PM

> To: 'support.[protected]@samsung.com'

> Cc: Thakkar, Jinit [GCG-AP_IND]

> Subject: BP no: [protected]

>

> Dear Concern,

>

> I had lodged the captioned complain on 10th, unfortunately the same is closed without any update to me, saying the address is different.>

>

> The AC was bought under exchange and hence was picked from my old adress, the AC was though delivered to my new residence which is just 5 minutes away.

>

> Post that i called on tuesday, a very sweet and kind officer from your team Mr Alam who assumes to be very sweet and co-operative behaved very unprofessional, he dosent have any sense as to how to speak , when i requested to speak to a senior , he staright away said that he cant put across to any senior. On asking the seniors name , he confirmed one Mr. Arvinds name, when i asked the full name , he denied giving it.

>

> What type of service is this, what happened to the escallation which Alam was suppose to make, what happened to the service call, till date since April i havent heard from you guys as company on the performance of the product.

>

> I have a complaint that the main switch is spoilt, now with your delay you will say that I should have confirmed the same earlier.

>

> Where does a individual go in such an event.

>

> Hope the person reading this mail is not like Mr Alam, else i know the fate of your company and so will the world in near future.

>

>

> Warm Regards,

> Jinit Thakkar

> Citigroup Global Markets India Private Limited

> Assistant Vice President

> Ph: +[protected] / [protected]

> Direct : 40178421 / 66112649

>

> ================================================================================...⇄

>

> Important Information

>

> This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

>

> ================================================================================...⇄

>

>

>

>