[Resolved]  Samsung — Split AC not working - poor repair quality

SAMSUNG SPLIT AC — Non functioning

he spilit AC IS NOT FUNCTIONING FOR THE PAST ONE WEEK . THE LOCAL SERVICE CENTRE AT VELLORE HAS BEEN INFORMED. SO FAR NO OFFICIAL HAS TAKEN THE COMPLAINT SERIOUSLY AND THE PROBLEM STILL REMAIN. MANY ATTEMPTS WERE MADE OVER PHONE FOR DEPUTING THE OFFICIAL TO RESTORE NORMAL FUNCTION. BUT IRRESPONSIBLE ATTITUDE IS ADOPTED.

samsung/split a/c — complaint against non-working of the a/c since the purchase of the a/c

bill detils :
mr ravinder kr gupta
h.no 1169,kartar nagar, ambala city,haryana
mob.no.[protected]
vide bill.no 5762 dated 27.6.08 A samsung air conditioner split 1.5 ton with remote di model number.AS18&j**tc,S.no=A20 7P23Q303515,from v.k..enterprises ambala city,haryana,and payment was made through check no.002988 of sbi model town ambala city but the air conditioner is not working d complaint has been made to all time and again but they are making blame exuses to avoid replacement of the air condition. as such there is no alternative to refer the matter to honerable investor form court at ambala,to get the justice at the earlest pls arrange to replace the a/c immediately,or refund the money with interest,and as problem of proper cooling was made immedaiately after 1 week of the purchase,it seems to be manufacturing defect as informed by ur engineer.the problem is due to choking and leakage of the gas from the system.An early solution of the problem at ur level is requested…
in view of the earlier requests you are requested to replace the a/c or depute your expert to set right the a/c.

Samsung — AC not working

Hello,

I would rate after sale service of Samsung as "Pathetic" and I've got full reason to say the same. My AC is not working since last 4 days and I launched my complaint with Samsung on 31st May 2010 at 2:35 pm and that time I was being told that I'll receive a call from someone in Samsung and my AC will be repaired on the same day. I didn't receive any call on that day, next day (second day) I called up once again and I got an assurance that today they are escalating my case and I'll get a call back from the call centre as well as the service centre - as expected - no call, even on my repeated request to the customer care representative to transfer my call to the floor supervisor he didn't transfer my call, I called twice and both time the same thing happened and rather a false statement was conveyed to me stating that the representative had a word with the service centre guy and someone is going to visit my home within an hr. time. No one came on that day even after 2 calls one in the noon time and one in the evening time. Next day (third day) that is on 2nd May I didn't call Samsung and didn't even receive any call as well. Next day (fourth day) - 3rd May I call up in the morning to the customer case centre people read the same standard script that you'll receive a call in a short while - again the same thing no call back. I again called up in the evening I tried to explain the scenario, once again I heard the same standard script that I'll receive a call back, this time I was adamant and I wanted to talk to the floor supervisor the person first of all clearly refused to transfer the call after a lot of pursuance, he transferred the call, after keeping approx 7-8 min on hold someone picked up the phone and disconnected without even talking to me, I again called up the customer care and this time I asked directly to transfer the call once again the person confirmed all of the details from me and again was adamant not to transfer the call but again after a lot of pursuance, the call was transferred and the same thing - call was disconnected after approximately 10 min of putting me on hold, third time I called again the same story but this time finally the call was transferred and picked up by one of the floor supervisor called Sumit. He told me a strange point that their records were saying that the case has already been closed!!!! It was really annoying for me, although he apologized for this mistake and promised me a call back from the service centre and gave me an assurance that this time the case will be taken seriously.

As per Sumit’s promise I got a call from the service centre but the person was really rude, he was talking to me in a manner he is actually obliging me by giving me a call back, he treated me in an insulting manner, I requested him to send a service engineer matching to my office timings which is either at 8:00 am in the morning or at approximately 7:00 pm in the evening, he clearly refused to these timings, and mentioned me “If you want to get your AC repaired, you have to be available at the time I am mentioning not as per your ease, you can definitely take a one day vacation from office to get your AC repaired else wait for saturday” I clearly mentioned him this is not possible and I have to attend office due to some emergencies, he clearly mentioned, this is not his problem, either be at home to get AC repaired or he will send the person on Saturday! I requested him to send the representative at 6:00 even then he again he showed tantrums and mentioned “I can not guarantee for this time, but I’ll see if I could send someone at this time otherwise…..”.

I am an asthmatic patient and it is a dusty atmosphere these days I have mentioned my situations and my disease to everyone in Samsung that I am daily getting asthmatic attacks because I am not sleeping in my AC room rather I am sleeping in an open room, but no one in Samsung really cares about it!. Can I know if Samsung really cares about their customers!!!! This is not the first time that the same instance is happening with me, this is the second instance in the same season, last time also my AC was repaired on 10th day of my complaint and this time also it is already the end of 4th day of my complaint, and I do not know how many more days do I need to wait!

Can someone in Samsung explain what kind of customer service experience is this???? Do you really think that I can dare to purchase any of the Samsung product ever again in future or if could I dare to suggest anyone to buy any Samsung product ever again?


Cheers,
Sanchit Khandelwal
Greater Noida, India.

Samsung Split Air Conditioner — Service problems

My samsung split airconditioner is working from last apx two months and service center also not botherd about it and they dont have experienced peoples who can handle the complaints from last two months we are facing so many problems but they are not giving satisfactory service Samsung peoples also not getting interiest in complaints
Kindly make a solution for this
and give a call to me so that we can tell you facts of samsung people
Mahesh chand sharma
[protected]

My airconditioner is not working properly

Mahesh chand sharma
[protected]

Yes, I do experience the same with my Samsung Split Air Conditioner purchased during Oct-Nov 2009. I too would like the company to take back their product and return my money back.

samsung/ split ac — compressor of split ac not functional

complaint no on custumer is [protected] which was made on o4 aug 2010 till now its unattended. horrible services

Dear Sir,
I bought a window A.C. in the month of April.There is a problem in A.C.I called up in your service center several times but till now did not get any response.My complaint reference no. is 30308282.

Thanks,
Mohinder Singh
Mob no.[protected]

to whom it may concern /too much unsatisfactory service too much unsatisfactory product bought split ac
on 2may2010 from the very first day it is not working properly repaired 2-3times by ur technician 2day ur tech. came and said compressor is not working.the colour of cabinet has been faded badly.replace your samsung product AC. to satisfy ur customer like me.it was bought from VIJAY SALES SURAT.

I have bought a Split A/C. 2Ton in the month of January from Kings Electronics Nerul Navi mumbai. I had lodged a complaint for the repair of my air conditioner on 6/10/2010 vide complaint no. BP No. [protected]. Though promises have been made by the supplier, no technician from Samsung has visited the premises to check the problem. This is not the kind of service expected from a company of your reputation.

air conditioner and fridge — delay and poor service quality

I have the worst nightmare dealing with ratna fan house for purchasing air conditioner and fride. After accepting that they would deliver on a particular day, they have delayed almost by one week. The response from them is very rude and non-courteous. Please note that they can no longer treat customers like and change their attitude towards the customers.

i do agree with the services of Samsung. We bought a splict ac in March and this date it is not working properly. We complained in March itself to the dealer and then they filed a complaint with Samsung center but till date no action had been taken. There was a commitment that the ac will be replaced in one month but till date no such action has been taken.

Vivek Awasthi
[protected]
kanpur, UP

1.5 tons; SPLIT; — From the time it is bought we are not getting proper cooling

We had purchased an ac from Higloo in June 2009 fr approx Rupees 33000/=.

From the time it was installed, the cooling effect was very less.

We had repeatedly called Higloo / Yogaa Agencies to check on this. Every time they had come to repair the AC, they could refill the gas and advize it should be ok.

Finally after 1 1/2 year, due to continuous problem with the new instrument.

Every month a person had to come for repair it.

The complete instrument was dismantled and it was found the coil had holes in it which was causing leakage, preventing less cooling.

Now we have got information frm Mr. Xavier of Samsung[protected] & Mr. Anand of Yogaa Agencies stating we need to pay for the coil, which cost approx INR 5000/= so that this is repaired.

I need to know what went wrong fr me as a customer to pay fr this, pls look into this urgently and help to service the customer urgently.

This is pending for more than 3 weeks.

I purchased the SAMSUNG A/C 1.5 ton split- AST18EFB on the April of 2009 and faced frequent problems with the unit like water leakage, condenser charging, hot air blowing etc..past 2 weeks the A/C dint perform well and i experienced only hot air blowing inside the room. When i called up on the technical guys they came and reported that there was a GAS LEAKAGE and they removed the entire unit(indoor & outdoor) to their service place. They also mentioned that they would charge 2, 800/- Rs for filling gas and checking the leakage(by welding the copper coils)...if the leakage is on the Aluminum coil( 4 star & 5 star units utilizes Aluminum coil for less power consumption) then they have to replace the entire Al coil it seems. this would cost an additional 3, 500/- Rs.
I am lodging my complaint against this product that in spite of i investing a huge sum i had to spend more frequently and this time the repair consolidating to 6, 300/-Rs. This is really frustrating as a customer to keep spending more and more for using a purchased product. I hereby claim that Aluminum coil usage in the SAMSUNG split A/C as fault product and also the gas leakage which shouldn’t happen so easily(poor material selection by SAMSUNG).
Hence i would want SAMSUNG to consider this issue seriously and contact me regarding this. Failing so this complaint would be taken to Consumer court and i wouldn’t hesitate to sue the brand as further action without notification.
This Samsung 4 star rated split 1.5 ton A/C on april of 2009. It has only 1 year warranty for the unit and 5 years for the compressor. It gave me lot of troubles every month like hot air blowing, Condenser discharged, water leakage inside etc. I had to call the technicians once in every month and fix it and spent a lot on this. I am against the AMC (stupid principle) to keep investing more and more on a product which is already invested and you get nothing out of it even u take AMC.
Last two weeks i experienced only hot air blowing out of my unit and when i called up the technicians they told me that there was gas leakage in the Aluminum coil.( the unit has a aluminum coil set up that would consume less electricity power.) since it was Aluminum they would replace the unit completely and not weld it. it costs[protected] Rs extra and for filling in gas and transportation Rs 3000 separate...
So tell me guys should a customer invest in a product and keep spending on a technically defect product?...i am really pissed...filling a consumer complaint against the Samsung.
this leakage of gas problem is happening almost about 90% of Split A/C 4 star or 5 star rated and this happened within 1 year of installation. the normal rated split a/c has only copper coil which can withstand any temperature/pressure changes inside and outside the unit. but the 4, 5 star rated A/Cs' have a separate Aluminum coil (for less power consumption) but break off often resulting in gas leakage. This is a product defect and even if this leakage occurs due to Aluminum coil breakage the company is sole responsible for this and should replace it with a proper unit. I too have this problem now with the Samsung split A/C and i am waiting for them to replace it or i would file a case against them in consumer court.

Samsung — not repairing of ac

from when we have purchased the samsun ac we are facing a lots of problems every year in summer and it is to be repaired 2-3times every year.we have complained in your service centre and the teqnishians are not coming for repairing our ac.they are not coming for 1-2 months.when the summers are going to over they come.they say that your PCB is not working so they take the model no. and say ki hum 2-3 days me aa ke laga denge.aur abhi 1-1/2 months ho rahe hai aur teqnishians bolte hai ki model no. ka samaan galat aa gaya hai aur is tarah sari summers nikal jaege tab aapke teqnishians aake ac repair karenge kya..................

u mail to the sumsung comany tell the fact after that u see and put the word to the
mail ur service is poor and not responding ok bye

Samsung — ac repair work

Dear friends,
I called the samsung customer care for repair of my window ac 2 days ago .Today I call the customer care twice regarding my complaint . My call was attend by Mr Sumit today, told me that my complaint was in the hands of Mr Pradeep More and his number is [protected], when i call that number it was an invaid number. We also received an sms Service Engineer will visit at 20110509/00000at your place.
My customer care complaint number is [protected].
Even calling the customer care is a headach as the line is always busy.
Please help me.
You can contact me at this no:[protected].

be aware
Mrs Satish kumar

Samsung India — A C IS NOT WORK LAST THREE YEAR

SIR I AM PURCHASE A. C. BY R.D.& COMPANY Add:[protected] PINK CITY TOWER JHOTWARA ROAD JAIPUR- PH[protected], WIDE INVOICE NO -792 DATED 05.05.2008.
AFTER 11 MANTH WE GIVEN THE COMPLAINT TO COMPANY PHONENO[protected] ,[protected] ,[protected] BUT NO RESPONES ,
A C COMPRESSURE IS NOT PROPER WORKIN LAST THREE YEARSCOMPANY TAKEN THE FIVE YEARS GAURNTEE.MANY TIME CALL TO COMPANY BUT NO SUPPORT
I AM MUCH TIRED TO GIVEN MANY TIME COMPLAINT. MY LATEST COMPLAINT NO-[protected]
PLS HELP MR: TAHNKS

AKHILESH MATHUR
32,MAHESH COLONY,DUDU ROAD
SAMBHAR LAKE- JAIPUR 303604
PHONE:-[protected]
E-mail- [protected]@yahoo.com

A C IS NOT WORK LAST THREE YEAR
SIR I AM PURCHASE A. C. BY R.D.& COMPANY Add:[protected] PINK CITY TOWER JHOTWARA ROAD JAIPUR- PH[protected], WIDE INVOICE NO -792 DATED 05.05.2008.
AFTER 11 MANTH WE GIVEN THE COMPLAINT TO COMPANY PHONENO[protected],[protected], [protected] BUT NO RESPONES,
A C COMPRESSURE IS NOT PROPER WORKIN LAST THREE YEARSCOMPANY TAKEN THE FIVE YEARS GAURNTEE.MANY TIME CALL TO COMPANY BUT NO SUPPORT
I AM MUCH TIRED TO GIVEN MANY TIME COMPLAINT. MY LATEST COMPLAINT NO-[protected]
PLS HELP MR: TAHNKS

AKHILESH MATHUR
32, MAHESH COLONY, DUDU ROAD
SAMBHAR LAKE- JAIPUR 303604
PHONE:-[protected]
E-mail- [protected]@yahoo.com

I bought my SAMSUNG SPlit type Aircon 2.5 HP last December 2010 and in even less than 8 months the aircon starts malfunctioning. The customer service is so poor, they don't react on time or don't react at all. Now aircon continues to deteriorate and it's just 1 yr old. I wish i never bought a samsung aircon. I keep telling all mu friends to never buy samsung for its poor service and bad quality. I feel so helpess because you can't even talk to any support or get help. Their hotline is always busy.