[Resolved] Samsung — NON ADDRESSAL OF AC COMPLAINTS | |
dear sir, I had purchased a samsung ac 1.5 ton model num AWT18QKAXTL last year in the month of May 07.eversince i have purchased this particular model i have only been facing problems with the model.within a month of my purchase of the ac i had to approach the service centre with performance problems and my compressor was changed.subsequently they changed my circuit board and then the thermostat.somehow i managed to pull through the summer season which are very severe in saharanpur and surrounding areas, with minor problems.on completion of the winter season which are also very severe i decided to start using my ac in the month of apr 08.however immdiately the ac started giving me problems.this time the service centre from saharanpur would not address my probs stating that they did not have service engineers available to address my problems forthwith.one person from the saharanpur service centre even went on to pass a lewd comment stating that if you buy things they are bound to break down.subsequently after speaking to the regional service centre head at ghaziabad, the saharanpur service centre sent an engineer to address my complaint almost after 2 weeks of time. this time i was told that the fan motor of the ac has stopped functioning and hence they require to replace that particular part. replacement of the ibid part took almost a weeks time and the day it was replaced within 2 hrs the ac again started emanciating a foul odour which was my complaint at the very beginning of the summer season.now this time inspite of calling the shaharanpur service centre i gave a complaint call to samsung customer care centre and have lodged a complaint. my complaint number is [protected]. i have my doubts if this issue is going to be resolved soon as i found the response from the representative attending the call not very hopeful.in a ac which is hardly a year old, change of all major parts only means that the ac is a defective piece manufactured by samsung.i have been harping on replacement to the service centres due to the change in all its major assembly parts less the gas pipes and the outer cover, and feel fully justified in doing so. i have been mentally harassed for the entire month of april and now it is almost mid may. the summer season here is a prolonged summer season of almost 06 months and i feel that samsung service centres are not taking adequate steps to resolve my problems and because of which i am being mentally harrassed due to lack of sleep and my performance at my work place as an Army Officer has visibily reduced. i strongly feel justified in saying that i should be given a ac replacement at the earliest by the samsung company.may i request the consumer forum to please address the issue and help me to this effect. thanking you yours sincerely, maj jaydip hajarnis Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 14 Comments | |
Comments
very poor n bad service . not able to give proper time of delivering good . not satisfied at all even in quality of service provided
Reply
Ref: CSD OR No. 40385 Dated 2nd July 2008 for Rs.18, 786/-
Ponnmoney Delivery Chelan No.867 Dated 08/07/2008 (but the unit was supplied on 16/07/2008)
A/C.Model No.AS18FJXTL (1.5 Ton Spilt A/c)
Model Sl. No.A166PZPQ404245S
With further reference to the various discussions had with customer care executives regarding the defective + short supplied unit supplied by your dull dealer M/s.Ponnmoney marketing Private Limited, Chennai – 600 029.
The unit supplied to us was with poor packing, out door unit was with big dents, without remote, cables & fitting was missing in this unit. This message was informed to customer care & ponnmoney on 16th July 2008 itself they assured that unit will be replaced shortly vide the compliant No.[protected] and some body from concerned department will call you shortly.
In view to above no one from neither Samsung nor ponnmoney turned up. I get a feeling of that I have selected a bad product through useless dealer.
I would like to inform you that your dealers M/s.Ponnmoney marketing Private Limited, Chennai – 600 029 not responding to the customer complaints. I little bit annoyed how Samsung making a big blunder in selecting a distributors. No one is picking the phone in ponnmoney or they ask me to call after an hour for the status. This is the reply I get from Samsung. They gave their MD Mr.Ramesh Phone No.[protected]/[protected] Land Line No.[protected]/ 23742885 but he not ready to pick my call after sending SMS. If a MD is like this you can think how their workers will be. I also want to share few words about his employee Mr.Balasubramanium. He doesn’t give respect to any customers. This true you can just search about Ponnmoney Marking Company in google site you can get many details what I mean to say.
Please be noted that from the above the message very clear that if the unit not replaced with in a day then I want my money refund back i.e.;
Unit cost 18786.00
Transport 350.00
Phone calls 200.00
Wasting My valuable Time 3000.00
Through I can earn around
[protected]----
Total will be 22, 336.00
[protected]-----
From the above my message is very clear. Please look into this very seriously and do the needful immediately.
Delay in doing the above lead to legal actions also.
I request the concerned department people to view this seriously and provide a solution with their contact numbers.
Awaiting for the positive response.
Matter Most Urgent.
Regards,
D.Kumaresan
+91 [protected]
[protected]
Ponnmoney Delivery Chelan No.867 Dated 08/07/2008 (but the unit was supplied on 16/07/2008)
A/C.Model No.AS18FJXTL (1.5 Ton Spilt A/c)
Model Sl. No.A166PZPQ404245S
With further reference to the various discussions had with customer care executives regarding the defective + short supplied unit supplied by your dull dealer M/s.Ponnmoney marketing Private Limited, Chennai – 600 029.
The unit supplied to us was with poor packing, out door unit was with big dents, without remote, cables & fitting was missing in this unit. This message was informed to customer care & ponnmoney on 16th July 2008 itself they assured that unit will be replaced shortly vide the compliant No.[protected] and some body from concerned department will call you shortly.
In view to above no one from neither Samsung nor ponnmoney turned up. I get a feeling of that I have selected a bad product through useless dealer.
I would like to inform you that your dealers M/s.Ponnmoney marketing Private Limited, Chennai – 600 029 not responding to the customer complaints. I little bit annoyed how Samsung making a big blunder in selecting a distributors. No one is picking the phone in ponnmoney or they ask me to call after an hour for the status. This is the reply I get from Samsung. They gave their MD Mr.Ramesh Phone No.[protected]/[protected] Land Line No.[protected]/ 23742885 but he not ready to pick my call after sending SMS. If a MD is like this you can think how their workers will be. I also want to share few words about his employee Mr.Balasubramanium. He doesn’t give respect to any customers. This true you can just search about Ponnmoney Marking Company in google site you can get many details what I mean to say.
Please be noted that from the above the message very clear that if the unit not replaced with in a day then I want my money refund back i.e.;
Unit cost 18786.00
Transport 350.00
Phone calls 200.00
Wasting My valuable Time 3000.00
Through I can earn around
[protected]----
Total will be 22, 336.00
[protected]-----
From the above my message is very clear. Please look into this very seriously and do the needful immediately.
Delay in doing the above lead to legal actions also.
I request the concerned department people to view this seriously and provide a solution with their contact numbers.
Awaiting for the positive response.
Matter Most Urgent.
Regards,
D.Kumaresan
+91 [protected]
[protected]
Nameste Concerning Officer, i am my self Sudhir Paliwal from M/S Karvan International. i am having one shop with above name in UDaipur Rajasthan. Few month back in month of June one fellow Name Ramesh kumar came from N.M. Marketing Address BRIJ NIWAS, 402 I-1 Road, Bhupalpura, Near Maharastra Bhawan Udaipur to my shop & asking me to keep Samsung mobile for sell in my shop thus i told him i have developed market for Nokia & Usha Lexus @ my store & i told him @ my store i sell what i want to sell to my customers without there demand because i know how to change someones mind through marketing & sailing tacnique but he was bagging me to keep Samsung mobile as well @ my store & that time samsung Guru was in hot selling in market so i thought why not i sell Samsung Mobile to my valued Customers with its amazing feture. so i gave him First order on 15/06/08 & i received Samsung Mobile in packed condition on 16/06/2008 & after that i keep sending orders to N.M. marketing in reguler interval. here is the details of the invoice i paid to N.M. since first order.Invoice No. 203 AMT 1475.00Invoice No. 237 AMT 2316.00Invoice No. 249 AMT 5221.00Invoice No. 256 AMT 2121.00Invoice No. 503 AMT 3722.00Invoice No. 554 AMT 2916.00Invoice No. 593 AMT 3038.00Invoice No. 613 AMT 3266.00Invoice No. 203 AMT 1475.00 @ my store. few month back i received Samsung Guru 100 without battery so i made compalin to N.M. marketing salesman Mr. Ramesh [protected] & his Boss Jaideep [protected] for this & since then they are tailing me lies lies & lies that battery will come in one week where almost 8-9 weeks passed.now i would like to know how much time samsung india mobile need for sending battery which is missing in packed handset.Here no body is giving me proper answer & already one time price drop came on this perticuler handset so my profit is already less because of this samsung distributor.i am waiting for your answer otherwise i will file forgery (420) case agenst Samsung India for delevering Handset without battery & on N.M. marketing for not solving problem in one week.i have recorded evedance for this missing battery with Mr. Ramesh & Mr. Jaideep as well as hand written paper where Mr. Ramesh wrote that Battery will be delever in one week.thanks & regards, sudhir paliwal[protected]
N.M.Marketing — Suffering from Distributor service
Nameste Concerning Officer, i am my self Sudhir Paliwal from M/S Karvan International. i am having one shop with above name in UDaipur Rajasthan. Few month back in month of June one fellow Name Ramesh kumar came from N.M. Marketing Address BRIJ NIWAS, 402 I-1 Road, Bhupalpura, Near Maharastra Bhawan Udaipur to my shop & asking me to keep Samsung mobile for sell in my shop thus i told him i have developed market for Nokia & Usha Lexus @ my store & i told him @ my store i sell what i want to sell to my customers without there demand because i know how to change someones mind through marketing & sailing tacnique but he was bagging me to keep Samsung mobile as well @ my store & that time samsung Guru was in hot selling in market so i thought why not i sell Samsung Mobile to my valued Customers with its amazing feture. so i gave him First order on 15/06/08 & i received Samsung Mobile in packed condition on 16/06/2008 & after that i keep sending orders to N.M. marketing in reguler interval. here is the details of the invoice i paid to N.M. since first order.Invoice No. 203 AMT 1475.00Invoice No. 237 AMT 2316.00Invoice No. 249 AMT 5221.00Invoice No. 256 AMT 2121.00Invoice No. 503 AMT 3722.00Invoice No. 554 AMT 2916.00Invoice No. 593 AMT 3038.00Invoice No. 613 AMT 3266.00Invoice No. 203 AMT 1475.00 @ my store. few month back i received Samsung Guru 100 without battery so i made compalin to N.M. marketing salesman Mr. Ramesh [protected] & his Boss Jaideep [protected] for this & since then they are tailing me lies lies & lies that battery will come in one week where almost 8-9 weeks passed.now i would like to know how much time samsung india mobile need for sending battery which is missing in packed handset.Here no body is giving me proper answer & already one time price drop came on this perticuler handset so my profit is already less because of this samsung distributor.i am waiting for your answer otherwise i will file forgery (420) case agenst Samsung India for delevering Handset without battery & on N.M. marketing for not solving problem in one week.i have recorded evedance for this missing battery with Mr. Ramesh & Mr. Jaideep as well as hand written paper where Mr. Ramesh wrote that Battery will be delever in one week.thanks & regards, sudhir paliwal[protected] I totally agree with the complaints that have been made about Samsung.
My boyfriend and I purchased a 52 inch 1080 DLP TV from Best Buy and even
bought extended warranty.
We start to notice that we are getting a dip in out TV that is getting really noticable. We call Best Buy and they advise us in the first year we need to deal directly with Samsung. We call Samsung and they tell us a technician is going to be out as soon as possible. It takes a week for a Technician to come to the house, and he can't seem to fix the issue. He let's us know that he will come back a second time and try something new. ( of course these are during working hours, so we are taking time off from work) and the second time he comes, he replaces a few parts and it seems like it almost made it worse, almost unwatchable. He leaves, and calls us to tell us that he needs to take PICTURES for samsung to see and come back and measure the DIP because it has to be a big dip for samsung to replace it. Unbelievable! We have a dip in the TV that a Customer is complaining about, fix the damn issue, or replace it.
He comes back again! and then 3 weeks later, after us constantly emailing him with no responce. He writes us to tell us our replacement TV is in. No appologize on the delay, not getting back to us, nothing.
There is no where on the site to post complaints, that is another complaint I have.. The company should have somewhere that people can stress their concerns in order to make a better company. I am honestly thinking of selling my TV just to have Samsung out of my life incase something happens to the replacement and I have to watch a dipped TV for another month.
My boyfriend and I purchased a 52 inch 1080 DLP TV from Best Buy and even
bought extended warranty.
We start to notice that we are getting a dip in out TV that is getting really noticable. We call Best Buy and they advise us in the first year we need to deal directly with Samsung. We call Samsung and they tell us a technician is going to be out as soon as possible. It takes a week for a Technician to come to the house, and he can't seem to fix the issue. He let's us know that he will come back a second time and try something new. ( of course these are during working hours, so we are taking time off from work) and the second time he comes, he replaces a few parts and it seems like it almost made it worse, almost unwatchable. He leaves, and calls us to tell us that he needs to take PICTURES for samsung to see and come back and measure the DIP because it has to be a big dip for samsung to replace it. Unbelievable! We have a dip in the TV that a Customer is complaining about, fix the damn issue, or replace it.
He comes back again! and then 3 weeks later, after us constantly emailing him with no responce. He writes us to tell us our replacement TV is in. No appologize on the delay, not getting back to us, nothing.
There is no where on the site to post complaints, that is another complaint I have.. The company should have somewhere that people can stress their concerns in order to make a better company. I am honestly thinking of selling my TV just to have Samsung out of my life incase something happens to the replacement and I have to watch a dipped TV for another month.
i have booked complaint on 27.07.2008 and my complaint number is [protected] but still today after a labpse of 4 month my ac has not been attended kindly do the needful at the earliest
i bought one samsung mobile it affected with display problem. So i planned to go samsung service center named Technocare Pnody bazar chenni. Their customer relationship is wrost. In that ofiice one TV is their, Employees watching TV and customers are waiting for long time
i bought one samsung mobile it affected with display problem. So i planned to go samsung service center named Technocare Pody bazzar chennai. Their customer relationship is wrost. In that ofiice one TV is their, Employees watching TV and customers are waiting for long time
Bankura ( khatra distubator )
my name is praveen kumar maurya my mobile no-[protected] home telphone no-[protected]
i purchase samsung colour tv
Very-Very bad service
my tv not a good and i coplaint a samsung service centre my refrense no-[protected]
four days coplaint and many time call a service centre but not a good response i am very
hopeless and i think your company not good service
last i says very- very bad company
bad company
bad company
bad company
bad company
this is true.
i purchase samsung colour tv
Very-Very bad service
my tv not a good and i coplaint a samsung service centre my refrense no-[protected]
four days coplaint and many time call a service centre but not a good response i am very
hopeless and i think your company not good service
last i says very- very bad company
bad company
bad company
bad company
bad company
this is true.
welcome to the club.
Samsung — Non performance of A/C
I have purchased one Samsung make split a/c 1.5 T from Vijay sales , Abhishek, S.V.Road, Andheri (W), Mumbai on 25/04/2010 vide Sales Invoice no;- 03-AN04-10SIAOUF 60, INVOICE DATE 26/04/2010,ORDER NO - 03-AN04-10S0900. (Sales Invoice copy attached herewith)The above machine was delivered to me on 27/04/2010.
The above machine as per Samsung executive who visited our residence on 28/04/2010 was to be installed on 29/04/2010. I waited for their person to come and install till 15.30 Hrs. Since they did not turn up I called Viay sales who asked me to wait (leaving my work) and said that their mechanic will come at about 18:00 Hrs
The mechanics / engineers Name :- Rahul & Sahid contracters of Samsung came to my residence after many phone calls to install the same on 29/04/2010 at approx 18.00 Hrs. They tried to install the same till 23.00 Hrs but to no avail, due to some leakage problem. They promised to come back the next day and solve the problem at 10.00 (i.e :- on 30/04/2010).but did not turn up. Again after many phone calls to Vijay sales and after many heated arguments with their executive Mr Nitin who was very rude who again asked me to wait at home for their mechanics to come at their own will. When I refused It was decided that the mechanics will visit my residence at approx 10.30 Hrs on 03/05/2010 complete the job and start the machine latest by 12.00 Hrs on 03/05/2010 fully functional.
However on 03/0/2010 their mechanic inspite of their efforts were unable to start the machine as there was no cooling as it was found that the machine`s Outdoor unit was faulty due to some major problem. After many arguments again it was decided the outdoor unit will be replaced by a new on which was done on 10/05/2010 but as there was some leakage in the indoor unit the machine could not be put on. Again their Engineer visited our residence on 11/05/2010 and stopped the leakage and the machine was put on. But to my horror and bad luck again there is some problem and there is no cooling from the machine as on 12/05/2010.
The personal in Vijay Sales Ms Deepika is not ready to take my complaint and the Samsung Service centre person are not ready to give me writing about the problem.
What shall I do ?
Dear Sir,
With the ref to the above, I have purchased a Samsung split AC date : 03/05/2010 from Kohinoor Televideo pvt ltd
After making so many call at your service center regarding service of my AC on 7/03/2011 a service person arrived to my house He opened the indoor unit while there was no reason to open it instead of repeating request by my family member for not opened the AC indoor unit.But he could not listen and opened the indoor unit of AC and after wards he could not able to fixed it and he opened it 4 to 5 times repeatedly to refixed it properly and while doing this he broke one of the part of my AC unit and also he has not fixed the fan properly nad also swing is also not working .This was my first service
Now the indoor unit of AC seem to be “0” value.it seems that the AC is as old as five year back.
I had requested to replace the Indoor unit of my AC with new sealed packed AC at the earliest.
but they are not bodered even the manager of the branch is saying that warranty period is for that purpose so we wil do the repair work for that ac.why i should do the repair work the fault is from the there side
Very bad experience from samsung
With the ref to the above, I have purchased a Samsung split AC date : 03/05/2010 from Kohinoor Televideo pvt ltd
After making so many call at your service center regarding service of my AC on 7/03/2011 a service person arrived to my house He opened the indoor unit while there was no reason to open it instead of repeating request by my family member for not opened the AC indoor unit.But he could not listen and opened the indoor unit of AC and after wards he could not able to fixed it and he opened it 4 to 5 times repeatedly to refixed it properly and while doing this he broke one of the part of my AC unit and also he has not fixed the fan properly nad also swing is also not working .This was my first service
Now the indoor unit of AC seem to be “0” value.it seems that the AC is as old as five year back.
I had requested to replace the Indoor unit of my AC with new sealed packed AC at the earliest.
but they are not bodered even the manager of the branch is saying that warranty period is for that purpose so we wil do the repair work for that ac.why i should do the repair work the fault is from the there side
Very bad experience from samsung
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18883
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information