[Resolved] Samsung — AIRCONDITIONER - FAN MOTOR REPLACEMENT
CC LOGENDRA BABU
Complaint Number: [protected] dated 01st May 2008 – 1 Ton Window Air-Conditioner – Fan Motor Not Working
I have registered a complaint with Samsung Customer Care –[protected] on 1st May 2008 that my AC is not working which I bought from Vasanth & Co. vide Invoice Number 582 dated 14th April 2005. After frequent follow up [3 times on 03rd May 2008] an engineer came on 05th May 2008 and advised that Fan Motor got spoiled and it has to be changed for which I have registered a complaint with the local franchise “Alpha Refrigeration - Chennai”. This local service centre said that they require 15 days to get spare part from Delhi.
After frequent follow up on 19th May 2008 and 22nd May 2008, the local service centre took the AC on 23rd May 2008 stating that it will be done in a couple of days. But till date the problem is not yet resolved and the Samsung Customer Care and Service Centre being the WORST care for customers will never come back or resolve the issue.
On 19th May 2008 when I called Samsung Customer Care they said they will escalate this issue and the customer care in-charge will get back to me regarding this issue. Till today no one has come up.
It is surprised that Fan motor being a common and normal spare part not being a critical component is not supplied by Samsung for the past 27 days. Having aged parents and 3 year old kid at home and managing this hot summer in Chennai is very difficult and the same have been informed to these people to solve the problem becomes useless.
Complaint marked as Resolved 2020-08-14 00:12:43