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[Resolved]  Samsung — NON REPAIR OF REFRIGERATOR FOR LAST 15 DAYS

Sir,

This is to lodge my complaint for non-repair of my samsung refrigerator for tha last 15 days . I had lodged complaint with samsung call centre[protected] days back, BP number - [protected]. The service engineer visisted my home and told me that defrost heater is defective and needs to be replaced. The service engineer told me that the defective part will be changed in next 3-4 working days. However it has been 10 days since the complaint the part has not been replaced. THERE HAS NOT BEEN ANY RESPONSE FROM ANY OF THE SERVICE ENGINEER. I AM HIGHLY DIS-SATISFIED WITH THE SERVICE OF SAMSUNG AND MY FAITH IN THIS BRAND HAS BEEN SHATTERED. If this is the state of affiars regarding service of samsung, i have decided NEVER TO BUY or recommend any SAMSUNG PRODUCT


DR ARTI GUPTA
705, GURUGRAM SOCIETY
SECTOR 56
GURGAON
DATED 11/6/2008
Complaint marked as Resolved Aug 14, 2020
Complaint comments  17 Comments     Updated: ShareTweet

Comments

Dear samsung

I have taken Refrigerator on Date of Purchase 12/11/04 Model: RA17AVMS Sl.No. 003949TX602211. It giveing so many problems
I have complainted to Customer Service "Phoenix Servicez" nearly 2 weeks. But They Did'n't Take Any Action. What i have to do. I have Good Impression on Your Products, But the service is not Good. What i Have to take forthere Action. Let Us no As early As possible.

Thanks
regards
customer
I had purchased refirgerator of Samsung from M/s Garg Motors, Yamuna Nagar(HARYANA). As the equipment is not functioning from past one month. i had approached your local service centre as well as M/s Garg Motors, no. of times. But I regret to inform you that instead of repeated reminders nobody has bothered to listen to our complaint, and had given us false assurances . I request you to kindly lookin to the matter and take action accordingly.
I purchased a Samsung refrigerator in year 2002 in Chennai. As the equipment is not functioning from past five days, i dialed to Samsung India Service Center at [protected] (BP number: [protected]) almost daily. But I regret to inform you that instead of repeated reminders nobody has bothered to listen to our complaint, and had given us false assurances of coming tomorrow but that Tomorrow never came till now. I had the same issue in May-2008 also, at that time same thing happened as now, after waiting for 10 days finally i got it repaired from local service center. I feel there is no Samsung Service Center except the telephone numbers. I request you to kindly looking to the matter and take action accordingly.
I had purchased a samsung AC with the registration number [protected] in the yeat 2008, it isn't working now, i had lodged verbal complaints against it several times but the people attending these complaints are simply not listening. AC's free service period is expiring pretty soon so please take immediate action regarding this.
I purchased a Samsung refrigerator in year 2008 in Chennai. As the freezer door is not functioning from past ten days, I dialed to Samsung India Service Center at [protected] (BP number: [protected]) almost daily. But I regret to inform you that instead of repeated reminders nobody has bothered to listen to our complaint, and had given us false assurances of coming tomorrow but that tomorrow never came till now. I feel there is no Samsung Service Center except the telephone numbers. I request you to kindly looking to the matter and take action accordingly.
Hi,

You're not the only consumer who bought samsung product on company's goodwill, but i too have been duped by them when i bought Samsung 1 Ton Window A/C, Model No. AW12ZKB on 23rd May 2009 from SETH Enterprises, Railway Road, Rani Bagh, New Delhi. I started facing the following problems, from the very same day of operating it

(1) Absolutly NO cooling in the room.
(2) The "on-off " cycle of compressor does'nt start in stipulated time frame of 3 minutes.
(3) Fan takes more time to swtich off at intial starting, as well as between the cycle, making the room more hot, before the cooling can take place again.

I've been lodging my complaint upteen number of times with the call center and they promise to send a senior engineer but a local guy from wazirpur turns up, simply 'looks' at the a/c and assures us that the problem will be resolved in next 24 hours but days are passing through without the complaint being handled. Despite of expressing my concern, each time they give me an illogical reason for a/c not functioning.

I think all o[censored]s must head to consumer court in bulk to get Samsung notice us!
Sir,

This is to book my complaint for non-repair of my samsung mobile phone model SGH U600 SlNo R9UP605905R for the last 8 months. I had booked complaint with samsung service centre @ ASIA ELECTRONICS, 162 Thiruvenkatasamy Road(W).R.S.Puram, Coimbatore[protected]. Whenever we go they use to get the phone number and send us back that theey will call us once they receive the spares.But even a single time they havnt responded. By this we lost the warranty period and finally last month again they tried to convince us by the same answer. But we intentially given the phone to them and got a complaint receipt from them.Finally today while I followed up with them they ere telling that the Dispaly has to be replaced. (Earlier they informed Strip has to be replaced). THERE HAS NOT BEEN ANY RESPONSE FROM ANY OF THE SERVICE ENGINEER. I AM HIGHLY DIS-SATISFIED WITH THE SERVICE OF SAMSUNG AND MY FAITH IN THIS BRAND HAS BEEN SHATTERED. Please
I have also been facing the same type of problem I have purchased three ACs two television sets and a refregertor from Samsung One of the ACs developed a minor fault and the same was booked with the local service service centre at Jammu, I was lotld it will take 2 to three days to check and repair, because my complaint no is 29120 and already 120 complaints have been received on 29th June and another 200 complaints on 28th June, if such huge complaints are received for a town like Jammu, future purchases from Samsung need a rethink
I had worst experience with the Samsung service center in Chinchwad i.e Digital Consortium. These folks are very unproffessional, you have to make repitative calls to get the status. No one is actually bothered here, even the owner is same.

I had given my music system for repairs, on 11/07/09. These folks were supposed to call me in two days to update me about the estimates. Today its 12 days and I have heard nothing from them. In between I called them 5-6 times, I also visited their office, met the owner of the shop. The owner also couln't keep his promise.

My work order No is 1445.


I AM HIGHLY DIS-SATISFIED WITH THE SERVICE. I WONT PURCHASE ANYTHING OF THIS BRAND HENCE FORTH.
Dear sir,

I am writting this mail at my end to fed up with Samsung India's poor Customer service. I bought Samsung Refrigerator RA20 few years before. Now two weeks before it's stop to working. So I contact with your customer care on[protected]. They inform me your service engineer will be visit my house shortly.My complain number is BP [protected]. Next day (25/7/09) one person ( Rahat Khan [protected]) visit my house & start refrigerator. After his visit one hour, my refrigerator's condition is same like before, out of order. He takes from me 220Rs. as a service charges. Then I ring that guy & explain him this condition. Still now after five days no one is visit nor solve the problem. I again call to your call centre on 27th & 28th July. But still today no one come & solve my problem.

I feel that I done mistake to purchase SAMSUNG product. This company only want selling their product. Not after service proper support. So in future when I am or my surround persons are purchase any Samsung product then what will be my openion??????. If you don't change your nonsense service engineer/ service centre how you survive & make good customer support.

I am awaiting your kind reply with quick action on this mail.


With regds,
Soumen Majumder
Kanpur, U.P
i have purchased samsung washing machine model no 85vpn serial no W9085ZCS701566 on 15 sep 09 from Oriental stores, srinagar. The water inlet valve of the machine got faulty & taken for repair on 30 Nov 09. Since then the company rep has not reported nor tracable. The complaint was launched at regional service centre & customer care.
you are requested to instruct concerned to rectify the fault at the earliest .
This is not at all surprising as the same has happened here. Its been a month now and the compressor is not yet replaced.

I am thinking of logging this with the Consumer Protection Court.

I think it will be good for you to approach them for a quicker action.
I am Kaustubh Tuteja a resident of 165- Rani Ka Bagh Amritsar Punjab . I wnt to bring to ur kind notice dat i have purchased a new samsung washing in d mont f november which has a fault in its dryer n engineer has repaired it temporarily but d fault has not been set right . Dis machine was purchased from International Electronic Agencies n dey dont take neccesary steps . Please help me i'll be highly oblieged.
Kaustubh Tuteja
+91-[protected]
Sumsung is not up to mark and use very cheap parts and no reliability of products, as i oberve and asked 100 another sumsung user, there is a lot of problems even that in servincing... if company manger go through this message, improve u r reliabilty..

Samsung Refrigerator — Become faulty within 10 days of purchase

I have purchase the refrigerator on 30th jan which is having a proper of water leackage,
This issue was highlighted after 10 days of installation but as per your service engg it is a feature of model.

Today also i have logged the call for the same.

I don;t want engg. to do the R & D on new product & expecting replacement of the same.
To Whomsoever it may concern,

I would like to bring your attention to the complaint, which was made on the 14th June 2011 regarding referigerator not functioning, which is still pending till today, 17th, June, 2011. Despite calling the customer care several times there is no solution the problem. However I have received a call from an engineer on the 15th June, who in return has intimated to reach for diagnosis either by 8 pm or next day morning. There has been no follow up on this after it. In spite of assurance from customer care after I have made another call on 16th the morning, there hasn't been a call from samsung or its service franchise. In total, after sales service of samsung is a big flop in India and it is the time to pull your socks if you really want to lead the market. I am going to lodge a case in consumer court to give you a tight slap on your face, also will initiate media attentions to expose flop show of samsung to make sure that samsung doesnt succeed any more in India-

- Mannu Unnam

Consultant - Branding.

Sector 56 Road — Digging Started 1 day After Repairing

The roads made on 26th Sept'11 is now being dug up for water pipe on 27th Sept'11 in Sector 56, Gurgaon

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