[Resolved] Samsung / Ce2733 - Microwave Oven — Poor Customer Service
We have bought a Samsung Microwave Oven (Model No. CE2733) 7 years back. Now we have a problem with the PCB of the machine. But the statements that are made by the service center of SAMSUNG India Pvt. Ltd. was that as the model is not available now so company will not provide any PCB for that model. I have called the regional head office of SAMSUNG India Pvt. Ltd., Kolkata for asking the actual scenarios. They told that this can be happened even for the machines purchased 2 years back also. First of all I must say that the people from the office don't know how to conduct with the customer. The local Samsung authorised customer service center Vision Cool Services Ltd, Taratalla, Kolkata told us that if the parts will not be available for the machines 5 years back, then only they can provide support on that. But this particular clause was not mentioned in their disclosure when we purchased the machine. So finally what I can do now is that I have to throw out the machine. My question is to Samsung India, is that are we purchasing use and throw machines spending a large amount of money for their machines? I am thoroughly disgusted with the scenarios and hope for a proper step against them so that customer will not suffer in future after purchasing Samsung Products.
Complaint marked as Resolved Aug 14, 2020
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