Samsung — No response to complaint

 
40 Reviews
 R.Manoharan Nambiar
Ref: My complaint No.BP No.[protected]
It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our refrigerator problems, though the complaint was made a week back. This would definitely make us think twice before buying any of Samsung Product.
R.MANOHARAN NAMBIAR
Chennai- 600 099.
Mobile No.[protected]

Complaint comments  39 Comments     Updated: Share0Tweet0Share0

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Hi,

i have registered below complaint on Samsung official website but there is no revert from them as of now.

Kindly do the needful



Complaint details :


I bought worst smartphone in my life of Samsung GT-S7562.

Already I wrote about but still there is no revert or call from Samsung. Only auto revert received & I follow steps which was mention in Samsung auto revert mail but it’s worthless.

Please call me on [protected] because I made mistake bought your Samsung smart phone which is continuously having stuck & slowdown problem.

There is fake service provide in Samsung official site like Alternate option of live chat. Lots of times I tried to contact agent on live chat room but no one available on that.

rgds
Gopal Mistry
[protected]
I have bought Samsung Galaxy Grand Mobile phone in the month of March 2013. I am facing technical problems in hand my set.


It is getting fast discharge.

Bluethooth and WiFi is not working.

When it try to get activate. It does not work.

Over heating in the camera, flash and speaker area.

After complete discharge. it does not show any indication of charging after putting charger plugged for 3 hours.


I faced these problems first time when i was in goa on 14/10/13.

As it is gurantee period. I went ot Allied Service Center in Panjim Goa.

After checking they said that cord of charger is short. It needs to change but you have to wait for 4 days. It is out of stock.

Because i was on my official tour than i came to kolhapur.I went to Service Center in Kolhapur, Maharastra.


SHREE SERVICES

8, GROUND FLOOR, AYODHYA TOWER, DABHOLKAR CORNER, STATION ROAD,

KOLHAPUR 416003

[protected], [protected]


After examination of my hand set. Service center suggested to me for upgradation of software. It took 6 hour and i get back with the same issue was earlier. Again i have told them for the problems are remaing same.There is no changes at the same time. Than he told me that there is a part know as BOARD. Which need to be change and than all the problems will be solve. BUT IT IS NOT IN STOCK AS OF NOW AND YOU HAVE TO WAIT TILL 05/11/13.


Kindly suggest me how to survive in this situation? How I will utilize the services of Mobile phone of Samsung Galaxay Grand? For that i have paid 20k. I am very disappointed and mentaly harassed. Infact there is no availability of charger cord at the service center. How the company is going to fullfil the comittment of services? I can not understand.


It is 12th day of service issue after reporting to service center.


Please note down complaint No [protected] dated 22/10/13 Location Kolhapur.

Regards,
Pankaj K Sahu
[protected]
To,

The Nodal Officer,

Whomsoever it may consider I am Swapnali Uttam Rane customer of Samsung mobile very disappointed with your service.

On 11 Aug 2013 I have purchase Samsung Galaxy Mega 5.8 (White) mobile from Alfa market which is located at Vile- Parle worth Rs.21800.00.In this period for 2 month my mobile is working very smoothly however since 7th Nov 2013 my mobile is switching off continuously if I removed battery from mobile &amp again insert then only my mobile get started but that is for very short time may be 15-20 min,

On 12th Nov 2013 I went to U-TECH Sion Samsung service center for this issue, they have updated software version after that mobile start working till next evening &amp again it become switch off .

On 16th Nov 2013 again I went to U-TECH Sion Samsung service center that time they have change my Battery &amp gave me new battery.I took that battery &amp came to home.When I insert that battery into mobile then its get stuck into that (i.e.its large battery which is S4 battery). Again on that same day I went to same service center &amp informed them this battery is not fit into my mobile then they have given me another battery saying its new battery.while during conversation they have confirm its testing battery for us &amp its original.However I noticed that this battery is same which I replace in the morning.(I have noted number of my original battery) so I got to know that this is mine battery only, which they are saying testing battery.while inserting this battery only for 5 min. my mobile start working &amp again its switch off there only.So I refuse to take this battery then they confirm we need to order New Battery for this mobile.

On 20th Nov 2013 they have given me new battery however still my mobile is not working.

On 23rd Nov 2013 again I went to U-TECH Sion service center.They have informed me there is some Hardware problem with this mobile so you keep your mobile with us atleast for 10-15 day then it start working.I refused to keep my mobile over there because service center person making fool to customer.They are not giving new part, what they do they just replace one customer mobile part with other customer mobile part.For this reason I am not ready to keep my mobile in service center so I took customer helpdesk number from them which is [protected].

At 1:00 pm I called up on that Number &amp informed them problem of my mobile, they told me to submit my mobile in the service center &amp they will replace the mother board however I request helpdesk to replace my mobile &amp give me a New mobile because its only 2-3 month complete &amp its in warranty period &amp its continuously switching off then what is use of my Money I have spend 21800 Rs. for that.Finally helpdesk person say do not keep your mobile in service center we will get back to you with Best solution within 24 hr.Even helpdesk person had conversation with Manager of U-TECH sion service center.

Yet I haven''t received any call from helpdesk.

Please give my New mobile its become very hectic every day to go in service center &amp that too for no use even though it is in warranty.

Its west of my money for Samsung mobile & what is use of that mobile if within 2-3 month its not working.So May I request you to please replace my mobile &amp give me new mobile.Still my mobile is completely switch off so its very difficult for me.

I have registered this Complaint to consumer fort.

I am doing follow up with samsung helpdesk from 23rd Nov 2013 & yet not get satisfactory solution.

Please revert if in case of any doubt.


Thank you .

- Regards

Ms.Swapnali Rane.
Senior Process Associate
Tata Consultancy Services
Cont No - [protected] / Alternet contact no- [protected]
Office desk no[protected]
Email Id - Swapnalirane29@gmail.com
Dear Mr. Nodal Officer
Samsung India PVT. Ltd.

Dear Sir,

We have purchased a Refrigerator FF 541L (RT72KBTS) in the year of 2011 (28.01.2011). This product is in the name of Ms. Priyamvada Agrawal R/o 24, First Floor, Block-I, Charmwood Village, Surajkund-Road, Faridabad-121009. I, Veeresh Sharma, have registered a complaint, more than 4 times, on the no.[protected] on 22nd Nov, 28th Nov, 30th Nov, 6th Dec etc, regarding low cooling and one other problem in the handle of refrigerator, I have received a complaint number [protected]. The customer care executive was promised to me that an engineer will visit on your address on the same day before 8pm but neither I have received any call back from engineer for coming the solve the complaint nor anybody came till now for this purpose on the same address.

I would really think twice before buying your product. I was not thought this in my dreams that Samsung will wrong behaviour with us. Your service is very poor. So, please do the needful in my request as soon as possible otherwise I can file a suit before consumer court at the earliest.

Veeresh Sharma
Mob. No. [protected] / [protected] / [protected]
Complaint no.- [protected]
Dear Mr. Nodal Officer
Samsung India PVT. Ltd.

Dear Sir,

We have purchased a Refrigerator FF 541L (RT72KBTS) in the year of 2011 (28.01.2011). This product is in the name of Ms. Priyamvada Agrawal R/o 24, First Floor, Block-I, Charmwood Village, Surajkund-Road, Faridabad-121009. I, Veeresh Sharma, have registered a complaint, more than 4 times, on the no.[protected] on 22nd Nov, 28th Nov, 30th Nov, 6th Dec etc, regarding low cooling and one other problem in the handle of refrigerator, I have received a complaint number [protected]. The customer care executive was promised to me that an engineer will visit on your address on the same day before 8pm but neither I have received any call back from engineer for coming the solve the complaint nor anybody came till now for this purpose on the same address.

I would really think twice before buying your product. I was not thought this in my dreams that Samsung will wrong behaviour with us. Your service is very poor. So, please do the needful in my request as soon as possible otherwise I can file a suit before consumer court at the earliest.

Veeresh Sharma
Mob. No. [protected] / [protected] / [protected]
Complaint no.- [protected]
Hi Team,
I bought a SAMSUNG LED on 29th November 2012. I showed trust in the company and bought this LED alongwith washing machine
and refrigerator. I paid Rs 20, 500 to buy this LED. Now the LED is not working since 26 Jan-2014, i have made a complaint to
SAMSUNG customer care. On 29th, samsung engineer visited to my home and look into the matter. He told us your LED panel is not
working, need to replace it by new one that cost comes to around 12000(repaire not possible). Samsung betrayed to me by giving a
faulty product that got crap by just 1 yr n 2 months.
I CAN JUST TELL YOU THAT THE HARDWARE IS . But I guess I was wrong that i purchased it. Samsung loose its
customer relationship and also faith of customers. Samsung provides warranty of 1 year. The warranty means that company is there with
you for 1 year and if there is any issue, company is there to help you. It doesn’t mean that the product will only work for 1 year and
afterwards it will be a crap. I hope I am correct in telling you the meaning of Warranty.
I would like you to repair the LED with just service charges or i will start making post to internet about SAMSUNG wrost product
I don't know what it will take to get the new panel (might be the consumer court or complaining in web forums), I will do it.

Sanjay Kumar
[protected]
I
Samsung - No response to complaint


User ILIYAS BANDA
Ref: My complaint No.[protected]
It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our refrigerator problems, though the complaint was made two weeks back.the eng visited our place and changed some parts and took away cash rs 550/-and 240/- as service charges and also took away the old spare parts but the problem remained unsolved till date and i am very much upset by the way service center talks with the cust and makes harrasment till now no solution has been given This would definitely make us think twice before buying any of Samsung Product.
COMPLAIN DATE -19.03.2014
ILIYAS BANDA
BHIWANDI - 421302
MAHARASHTRA
Mobile No.[protected]
THE NODAL OFFICER

sub: Replacement OF SAMSUNG REFRIGERATOR,
Complaint no.-[protected]
Sir,
I m purchased on 10-Mar-2015 few days after i am facing much more problem cooling door not lock proplary and not working door switch i m very disappointed with the services of SAMSUNG REFRIGERATOR. I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Days with my SAMSUNG REFRIGERATOR. is in warranty period. And your Eng already visited on my home 10/11 time not solved my problem even your senor eng. he also visited my home but not solved my issues,


i also complain regularly complain in your customer care but yet not solved my problems, Even they are captured product images and video making also, i am not able to again visit your eng. beacuse they are also visited 10/11 time not solved,

Kindly see my complain no;-[protected] my SAMSUNG REFRIGERATOR

Thanks
with regards

Md Safre Alam
mob no:+91 [protected]
To
The Nodal Officer,

Myself Nisha Sunil, contact Ph # [protected] have purchased Samsung Refrigerator RT 27 HAJMASE ( FF 253L) from Bismi Appliances, 44/3709, SIUP School Road, Deshabhimani, Kaloor - 682017 vide Invoice No. 244616 dated 13/Dec/2014 (copy attached).

Few days after buying following malfunctioning was noticed -
(a) Water was seen in all food stuffs in refrigerator compartment
(b) Though we purchased a frost free refrigerator, in freezer compartment we were unable to take a vessel from the freezer compartment as the whole thing was fixed down & there were ice particles fixed everywhere even on side door.

These were first brought to the notice of Bismi Appliance ( Dealer) & we got a reply stating that they were helpless & we need to register complain to Samsung directly. I registered complaint with Samsung & many telephonic assistance & technicians came to my home, but sorry to say I am facing the same complaint even today. We are facing many health problems due to the intake of food that is kept in refrigerator ( as food stuffs contain water when taken out from refrigerator )

The replies given by technicians & telephonic assistance was that the temperature settings were wrong & they adjusted accordingly, but no improvement was noticed. If you could look into the data base you can notice that I have registered the same complaint with Samsung many times since Dec 2014 but nothing worked.

Again last Dec 2015, I had registered the same complaint & till now technicians are visiting my home, as a daily routine, come home morning & leave by evening. As we are office goers, we find difficult in taking leave all the time, when the technician fix a call.

Even after repeated checks, some spare parts were replaced this Monday – 18.01.2016 & sorry to say that the condition became worse, full of ice & water. The snaps were taken by the technician & hope it had been shared. Today- 22.01.2016 I got a call ( Ph #[protected]from the service centre stating that they would require the refrigerator for a detailed check up & would take the whole set to their work shop. I was shocked on hearing this as even after repeated check ups they were unable to rectify the problem & now what the hell they are going to do with this. If they were some Doctors the patient would have finished by this time.

This is the first time I am facing such a troubles after purchasing a product from a service provider like this. I strongly suggest you to replace the whole set with a new one or else I will be forced to approach the consumer court for getting justice.

Please consider this matter & do the needful as the same is under warranty.

Never treat your customers as fools, as they won’t be the same always.

I want a genuine reply at the earliest.

Regards,
Nisha Sunil
Samsung mobile sim tray twenty two Rs.22 rupees to change that labour cost is four hundred Rs.400 charged by SJN Electronics authorised spare service in samsung mobiles. Invoice No.[protected] date[protected] TIN [protected] claim no.[protected] BP No [protected] serial no of product RZ1D12MHV5F wgich is sim card tray Rs.22. Labour cost Rs.400 is cheating. S.J.N.Electronics Coimbatore Tamilnadu India shop no.258/1, 1st Floor, Avaram palayam road, Sidhapudur coimbatore 641044 phone[protected].
I have taken a samsung galaxy s6 edge plus from lajpat nagar store at the time of purchase they told me that they will give me the cover and the screen guard as a complimentry gift but after the purchase they refuse to give me the screen guard and ask me an amount of rs 1800 for the screen guard
I have taken the mobile on 02-march-2016 and it is the secont time im complaning about the same thing
at the first time a person dheeraj who intreacted with me but the samsung store people are fighting with him also that they havent done any commitment .
IM seriously not happy with the servce of samsung and ill never ever buy another handset of samsung and ill also not recommend people to take samsung

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TO
THE NODAL OFFICER

sub: Replacement OF SAMSUNG J7

Sir,
i m very much disappointed with the services of SAMSUNG MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Months about my SAMSUNG J7 set like Keypad, Sound and Battery backup etc. I bought SAMSUNG IN THE LAST YEAR during the period, I faced many problems of worse keypad service, a very little battry back up and 3rd class sound quality, i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem. I was already submit my mobile to samsung service center (Garia branch kolkata they also miss behave with me and also dont know how to talk with a customer, sumsung promise me to refund my money but since 30th of sept 16 my phone is in sumsung service center only they cant even bother to reply me properly . bogus service i am piste off. i know its not possible for you but if possible kindly help .
MODEL NO. - J7
BILL NO -[protected]

made by samsung

Thanks
NO REGARDS
SAMIR DUTTA
[protected]/[protected]
Dear Mr. Nodal Officer
Samsung India PVT. Ltd.

I registered a complaint about my SAMSUNG GALAXY J MAX tab and my complaint
ID : [protected]. I am very much disappointed about customer care on samsung products.
I made a simple complaint about my tablet. I require a SIM TRAY for my tab. I approached your authorized
service center in Tenkasi in Tirunelveli district, Tamilnadu and also your customer care center. None of them
is taking interest to solve my complaint.kindly, look in this matter and arranged to solve the complaint on
my tablet which in warranty and purchased just only five months back. If this is way of dealing the customer
by your persons, i feel it is not worth to buy SAMSUNG products.
Samsung India Customer Care's response, Mar 20, 2017
Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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    Samsung - No response to complaint