[Resolved] Samsung — complaining ab my refrigerator | |||
reverting to ur mail mr anupam . ur company said At Samsung we strive to give the best experience to our valued customer in terms of our product and services. We take great effort in understanding and assessing matter in more details so that we may make faster and accurate decision. Accordingly we propose resolution which is a win-win situation for both, our esteemed customer as well as Samsung. first of all i purchase the refrigrator model no-FF RT-24 bdms1 in 28/may 2010 . and the product is not working good from the date when i purchase it .FIRST THE FRIDGE HAS BASE PROBLEM THAN THE RELLY PROBLE AND ALL DAY THE FRIDGE GET NOISE SOUND ALL THE DAY AND AGAIN 29 JAN 2013 THE SAME GAS LEAKED AND RELLY PROBLEM . if i m not wrong ur company samsung product is like chinese product which we repair every year and ur company said u we are provide 1 no product is that type of no-1 u have which people repaired every year. i have purchase this refrigrator rs14000 with my hard work earning income . not free of cost . i also spend 1080 towards gas repairing and really reparing . and again the regfritaor not working . its my humble reqest to u that plz provide me solution . inspite of that ur r using same product but ur product is working fine . only one resolution i want from ur company that plz take ur bad product to ur company and refund my money back with interst .that all . IM VERY FRASTED AND DISAPPOINTED TO UR SAMSMUNG PRODUCT IM ALSO SEND A BILL WHICH UR COMPANY PROVIDE ME REPAIRING OF MY FRIDGE ONLY ONE THEY DOESNT PROVIDE ME ANY JOB SHEET .I PREVISIOUS PAY MR ANUPAM . hi dear sir my name is narinder singh .in date 28510 i purchase samsung refrigrator of rs -15000 cash from saram electronic jail road . the refrigrator not working fine from the insital day . first the fridge has base problem . i complaint many time but samsung not provide any satisfacition . the resolve the base problem and again the fridge not working in2011 again the xuctive come to my premisses and check the fridge they said fridge has really problem .inspite this they said the fridge has also gas problem . again i pay the charges to global services rz-8 mahindra park pankha road uttam nagar nd-59 rs -1080 . and again the stupid product of samsung not working today one of excutive of samsung coming and check the fridge and said the the fridge has rellay problem and also gas liked problem . im frasted from this samsung company in hole 2 year ihave repaire stupid fridge 3 times and the product not working right now . i want my money back from samsung which i paid for bad product of samsung same complaint cc to pg portal and grakh seva -- NARINDER SINGH [protected] [protected] -- NARINDER SINGH Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Refrigerator is giving problem . revert me in the same case on my phone no.
my father-in- law presented me with a samsund refridgerator which was purchased for Rs.16250/- on[protected] from Q R S, thiruvananthapuram. The fridge is not working properly. the problem is gas leaking. I have already spent more than Rs.2400/-for repairing on 2 occasions. There were so many other problems right from the usage; like lack of sufficient cooling.Hence it is requested to replace the fridge at the earliest(model no.new frost free280Ltr model RT28GGVPS1-P.SATIN
my mobile no [protected]
my mobile no [protected]
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Samsung India — malfunction of refrigerator
16.4.2008Sub: Complaint against a multinational company
A new refrigerator with multinational Brand Name of Samsung was purchased in the year July 2004 for about Rs.28000/-. During the last 3 and half years, there were more than 4 time break down of the refrigerator.
Two times the gas has been filled. On one occasion there was break down of defroster. These complaints were rectified after making huge payments to the company's Service Center.
Now the refrigerator has starting problem since April 8, 2008.
Despite repeated follow up with the Company Service centers for about 9 days, the repair has not been rectified. Now the company is conveying that PCB Card is not available with them and the same is to received in Delhi from Chennai and the same is going to take another 10 days.
Purchasing a multinational brand refrigerator for Rs.28000/ in normal circumstances should assure trouble free working for a good number of years.. However, in the particular piece purchased by me there is one problem or other almost every year and despite paying huge amount of repair charges, the fault is not timely rectified. Is this brand image of multinational company Samsung.
Also there is no price for mental agony suffered by me during the previous nine days and loss of time as I being a working lady, who has to ensure that somebody is present in the house to attend to the engineer
In these circumstances, I expect that the company should immediately replace the above faulty piece so that the problem should not continue further. Not only this, the company should also compensate for the loss of time and repair charges paid to the company's service center.
Yours faithfully
Amita Khurana
[protected]@yahoo.co.in