[Resolved]  Samsung — DEFECTIVE PRODUCT

Samsung — Recommended SAMSUNG Products

dear sir,
with due respact that my refrigerator is not working last few month, i complaint ur company & came your machine man & he do our work & gone but next day my fridge is not working .i complaint your company that my refrigerator is not cooling but no hearing, tell me where are i going or i action your company
i tell you last time that you are replace my fridge or good condition of fridge

Samsung — Defective product

Sir,

I have made the biggest mistake buying samsung AC. it has become nightmare and sleepless night after taking this AC from Samsung.

I bought this Samsung AC last year between july & August 2008, the companies service centre has taken atleast 5 times to there workshop & still we are facing the problem. We couldnt use properly from the date we have taken samsung product

I told them to replace the product as it is a defective product, but shamlesly they say that it can't be replaced as it is under warranty.

I will never ever take samsung product nor would suggest any 1 buying any product from samsung. They should accecpt there product is faulty.

Vikram Mazumdar (mobile no [protected])

I had purchased the best and most costly model of samsung washing machine on 8th march, 2008 from jaipur, It worked for 2 years but after that it started creating problems. In the meantime we shifted to udaipur and complained many times to company's service centre, but till now the problem is not rectified. As we got the machine financed, so we dont have the bill also. Kindly guide us.

Samsung — Problem With Product And Service

Hi,

I am ashish and using a phone (GT s 5830 ) and facing a problem with the phone my phone getting switch off 2-3 times in a day.before few days it get resart and now it getting switch off(This handset make problems first day from first day its battery getting heat up than it was changed in 4-5 days) My last experience with the service was very bad so that time i didn't go to service center because your staff behaviour is very bad.

so please do needful as you can otherwise tell me what should i do ...

With regards
Ashish verma
[protected]
Handset-GT S 5830
IMEI-[protected]
Cost-15200 K
Billing Date-24 May 2011

i bought a refrigerator from the Samsung distributor on 8th May-2011.

after 10 days of purchase, there was water leakage from under the fridge. on inspecting it , i saw that there is a water tray which is fixed and cannot be removed , is filled with water from the fridge.
i called up the technician and on checking he gave a ridiculous solution that, i have to move the fridge every 15 days and remove the water from that tray.
as the tray is fixed, i have to use a small cup to remove all the water.

many technicians from Samsung have come and they keep giving stupid reasons like the humidity at my house is very high and stuff like that.
i have been using a fridge since the past 15 years and never have faced a problem like this.

i have asked for a refund and till now they have not given it to me.
when i call up , i keep getting different phone numbers and no one answers me or calls back.

i think SAMSUNG is only a international brand name, but the product and service is the worst i have seen.

i would request you all to think twice before buying any product from this company.

I bought a samsung galaxy ace phone three months back. It becomes very hot while charging and while talking or browsing the internet. Also the battery dies down very soon.

I bought Samsung galaxy tab 2 p3100 on 9/07/12 from Rimps and Rimps Mobiles store i bought two handsets out of which one's touch pad stopped working. i went to customer service they told me they cant replace the full handset they can just replace the damage part.. I asked they its defected piece and i know Samsung is having rule if within four days instrument stop working for some particular reason they change the whole piece. Still i didnt do anything and i just asked them to change touch pad i submit the phone on Wednesday and they told me they will give it back in two days which was Friday, i called them on Friday they said part have not arrived and so i will get it on Saturday. I called them on Saturday and they said you can come down its ready. when i went there they they said sorry there was miss communication and actually we changed your touch pad but still its not working and so we need to change mother board and now you will get your tab on Friday i.e. after one week.

When i asked them to change tablet they said this tablet is register on 12/6/2012 that this tablet is sold on this date so we cant replace the full tab.

Where i have bill of purchase dated on 9th july 2012. Retailer is saying by mistake some one have registered this on 12/6/12.

I will attach bill , job sheet of Samsung customer care and print out of registration date of tab.

Right now i dont have scanner.

Please reply me you can reach me on [protected]

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

My address is C-1/ Flat 304, Veena Sagar CHS, Veena Nagar, LBS Marg, Mulund West, Mumbai-400080.
Tel:[protected]
Mob:[protected]

Finally, an expert technician visited my home to resolve the issue. However, the expert technician knew nothing. He did not know how to activate motion control/voice control/camera. Neither the person was aware of any features of smart tv.
It looks as if the company has only advertise its product but none exists.

Thank you for such a response. I further request you to collect your TV immediately before I ask the garbage picker to pick it up.

I have purchased a Samsung Galaxy S Duos six months back. Since then I am facing a lot of problem. After three months the earphone troubled me then after six month the battery and the handset. After facing a lot of trouble I visited your Samsung service center at Gurgaon they kept my phone for one day and the next day they intended to return the phone with issue resolved according to them. But yet after that the problem was not resolved. Despite of my continuous feedback that what were the problems they heard nothing and asked me to submit the phone once again. I took them as unqualified and unskilled to solve any of the issue other than software update took my phone back and decided to visit other service center there they have done the same thing i.e. software update and problem still persist. Then after much harsh discussion with the manager and a senior from Samsung escalation department the phone was kept for another two days and the problem was finally resolved. According to them the Motherboard of the phone was replaced. Bu now while using my phone for connecting my laptop via USB tethering my phone suddenly switched off though the battery was 54%, and when I tried to switched it ON it was unable to do so. Then I connected my phone whit the charger and tried once more, to my surprise what I noticed that the battery was 0% and it took 3:30 Mins to charge from 0%-60% of the battery now you can make estimation what will be the time taken to charge my battery full. Then I made a call to the service center where my phone was repaired (Lakshya) and they told me to re-submit the phone to check what the problem is.
Another add on problem is that while charging my phone it is not connected to the charger and I need to restart the phone to continue charging.

Now, my issue is that am I left with the only work to keep on visiting the Samsung service center every time at the cost of my time and job?. Have I purchased the phone to keep me troubling or for my convenience? Is the understanding for Samsung something like this “That customers exists because Samsung is there OR Samsung exists because Customers are there”. This was my first ever experience with Samsung and undoubtedly a very bad one. I am very much disappointed with the type of products Samsung makes and more even the service they provide to their customers. I think you should take some lessons in terms of customer service from Nokia.
Now since I am very much disappointed with Samsung I am not willing to use this phone any more either I want a replacement for this phone or at the cost of this phone I am going for something legal. I am fed up visiting the service centers and facing the problem with my phone.
I have written a mail to the customer support but they just replied my mail with appology but no steps has been taken yet.
I need a complete replacement for this phone and get rid of the problem finally. I dont have ample of time as stated earlier to re-visit the service center again and again at the cost of my job. I will be sacked off from my job, then who will be responisble for it.


rgds
zabbar
[protected]/[protected]