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[Resolved]  Samsung / Double Door Refrigerator Model Rt50 Mmsm - 2010 — condensation of water in vegetable box and in region of cool box area above vegetable box with start of ice formation

I have purchased on a samsung make double door refrigerator (RT50MMSM-2010) in March 2010 at Mumbai. Shortly after commissioning, we found condensation of water in vegetable box which gradually increased and escalated in the region of cool box area above vegetable box with start of ice formation. Problem reported to samsung several times (complain no. [protected]) but still persisting despite several futile trials made by samsung person. Condensation of water inside operating refrigerator spoiling vegetables and other contents. Several attempts were made by Samsung representatives mainly by Mr. Ramesh, Mr. Sheikh to present the defect as normal. We were denied every time when asked for a copy of written report that would be submitted to samsung on the matter. This is absolute lack of transparency. In view of above we request samsung higher ups to look in to this matter and resolve the issue by either rectifying the problem or replacing this faulty refrigerator by new defect free one.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

Comments

We have owned a Samsung double-door fridge for 3 years now and a service person has worked on it 4 times for the same condensation problem. We are probably going to get rid of this piece of garbage refrigerator. I would never recommend a Samsung product after this experience.

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