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[Resolved]  Samsung / Flat Tv — Samsung Customer Care India Bangalore

It was a very painful day for me to lodge a complain to repair my Flat TV with the Samsung Customer Care Bangalore, I had never before such kind of Horrible experience, The staff is so cunning that whenever you call them they will bluff some thing, i had made at least 10-15 call in two days to just check them whether they are interested in the resolution of the problem or not but all the time they say some body will come but no body turns up, when i told them that i will be escalating this to the HO they said go ahead and do that, it was really very painful .
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  28 CommentsShareTweet

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Dear Sir, Madam,

Please see the below chain of mail ???

It was a very painful day for me to lodge a complain to repair my New Flat TV with the Samsung Customer Care 30308282 and tool free number[protected], I had never before such kind of Horrible experience, The staff is so cunning that whenever you call them they will bluff some thing, i had made at least 10-15 call in four days to just check them whether they are interested in the resolution of the problem or not but all the time they say some body will come but no body turns up, when i told them that i will be escalating this to the HO they said go ahead and do that, it was really very painful .



Dear Raja

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your



Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We are forwarding your mail to the Service Department. Our Service
Person will get in touch with you shortly. Please bear with us till
then.

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail or contact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,


-



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Complaint against [protected]
Dear Sir / Madam,

I have registered complaint on 19th Dec 2008 at 10.30 am, but till now nobody responded on the same. We have made so many calls for this with the technical manager ([protected]), but whenever I call this number the person who is attending the call used to give the same answer that somebody will come & attend.

We request your intervention on this & give us the solution to clear the same at the earliest. If somebody will not attend this problem & clear it, we will return the Television to the agency where we bought.

Please give immediate attention on this.

Thanking you in advance.

best regards
Raja Jayaraman
Two weeks back I brought fridge from EZONE, SIGMA MALL, BANGALORE. Samsung people called me and told me that they will come for DEMO and installation. I have been waiting for them since 2 weeks but no response. I didn't expect this kind of response and service.
Dear Sir,

My samsung T.V set is only 4 years old. I have changed its remote only 2years after it was purchased.
Now that is also not working. A product of brand name Samsung is became so unreliable! I would be very happy if you kindly let me know from where i could purchase a new one. Next time I shall definitely think twice to suggest any body to purchase any product of your brand.

Thanks.
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I bought 40'' B530 LCD tv on may 8th from BTM layout 1st stage Samsung dealer.
I did not receive any manual or any document from the dealer other than the bill.
He always says that there is no stock.
I dont have even contact details for customer care.
Some times the lines on the picture getting displayed with some color shade.
What can i do now?
What is the check list for accessories that we get while buying lcd?
I bought a Samsung TV ( CS21A730ELAXXL ) on december 19th, 2008 The day onwards i am facing problems like expanding screen and colour patches. I have raised 10 requests for that and also I have called so many times to the call center and the engineers even they dont know what is the problem and the solution, even they dont know how to speak in english and saying the problem cant solve by him and need to take the TV to service ceneter and taken one time to service center but no use.
This is worst company and worst service center responce.
Thanks ! for the replacement of my remote of Samsung T.V on 18.7.2009.
Hi ALL,
Please don't buy any Samsung Products, when it comes to service it worst .
I have Samsung Frount loading washing machine, every year it need to repair once and it will take minimum 15days and 50-100 calls .

and I have LG TV, If I call LG service center they repair in a day, excellent service !!!
It was a very painful day for me to lodge a complain to repair my sansumg tv with the Samsung Customer Care Bangalore, I had never before such kind of Horrible experience, The staff is so cunning that whenever you call them they will bluff some thing, i had made at least 10-15 call in two days to just check them whether they are interested in the resolution of the problem or not but all the time they say some body will come but no body turns up, when i told them that i will be escalating this to the HO they said go ahead and do that, it was really very painful .and i didnt think your company will ply a game with the customers and lastlly i want to what the hell your servicing with the customers blady company
I bought a lcd tv from adishwar on 1st march and it is 10 th march today and still today no one has come to install the tv. Belive me these big names are just bull .

Quality of customer care is pathetic and one should take up this matter with the consumer forum which i will do and file a case against samsung

They cant take customers for granted

These people should be taught a lesson of their life.
Hi

I had called the samsung india centre in indira nagar . One lady gave me number to call for installation of my new lCD tv which they have not done since past 2 weeks.

The number she gave was swtiched off and till 24 hours i could not get in touch with that number

When i called her to ask more details on number she rudely slammed the phone saying contact the dealer from where i purcjhased the LCD tv and ask them to send the installation person to install the set

I am going to mark copy of this mail to consumer forum of india and make sure i bring the samsung india person in the indira nagar office to task.

They just have to wait and watch the consequences
Samsung is worst service provider. The goods are of low quality and they go out of order very soon, they just last till the warranty period is over. Then the customer Care sucks...! Its always good to Choose Sony :)
i purchased 21inch ultra slim tv (860) just one week back but still waiting for demo inspite request. pl do need full.
I request all to come together and take strict legal action this company.

Amrendra
[protected]
I got fed up with this service..Either I have to change my TV or go to a local repair shop.What for your customer care running for ?? I have been getting this response since 5 days that a service engineer will come attend but no body has turned up yet.



My kind request to all consumers . Please never ever go for Samsung products.
If anyone is going to lodge complaint in Consumer forum please let me know the procedure.
Samsung is setting standard in poorest quality and attitude of personnel towards customer complaints ... 10 days turn around time for the 1st call
15 days commitment to anayse problem (wrong diagnosis and faulty report by the service engineer)
25 days Spares unavailability
1 week false promise after the spare is available and come to refix the faulty part
1 month problem not yet resolved ... completing 50 days shortly
1000 calls no responses
1 mistake ... buying samsung product

Kudos to the team samsung to bring down the image of the company

Caveat Emptor ... friends

Forgot to tell you its the new model of Samsung 1.5 ton Split AC AS18

Badrinath Bangalore
it is a bad to buy the samsung tv the display is not works properly there is sum disturb in the display & have a white line seen on the screen every time my tv has just is just one year old.


by purushotham from bangalore

samsung flat tv — Repairs not being attended

I had lodged a complaint to samsung costomer care service on 5th aug. 2010, and the complaint no is [protected].A rep visited on 6th aug, and replaced one transister. the tv did not function. he told me that some other component has 'Leaked' and requires to be replaced.He assured that it would be comming by 9th aug.no one visited till 12th aug. on contacting call centre again i was told that they will take it on priority and someone would visit within 24 hrs. since no one came by 13th evening i again got in touch. the same old thing was conveyed to me. Sorry to say that even today - 14th aug 7 pm , no one has contacted. WHAT AFTER SALES SERVICE THE COMPANY IS PROVIDING ?????. May I request the company to let me know. The worst part is that the ic which was removed ,has also not fitted back ???
Samsung Service being offered in Bangalore is worst. They just spend crores in Advertising.
But, once purchased any of the products. They just forget about the Customer. Ignoring and giving non-responsive dates. No stock of parts, Approval issue. Hours into days, days to week, week to months. This has been my own Experience. And i ve taken a pledge not buy any Samsung products nor suggest/advise any of my Relatives, Friends or known one into buying any.
It is very very difficult to contact customer care and they does not have Bangalore service center number, I called and holding toll free number for than 15 min. but failed to contact.
I never seen such a worst company does not have a phone number of local service center name and contact details.
It was a very painful for me to lodge a complain for the replacement of the Refrigerator with the Samsung Customer Care Delhi, I had never before such kind of Horrible experience, The staff is so cunning that whenever you call them you will always receive a response that "you will get a call from someone from our end in 2 hous", i had calling them from last 5 months for the replacement but not receive any +ve reponse from them. they are interested in the resolution of the problem or not but all the time they say some body will come but no body turns up, when i told them that i will be escalating this to the HO they said go ahead and do that, it was really very painful . Can anyone please let me know that how to handle suchh type of the situation as one have paid the full amount of this.

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