[Resolved]  Samsung / Fridge — complaint against job no: [protected]

Dear Sir,

Few years back I purchased two machines of Samsung brand (a renowned international name) i.e. one refrigerator, Model No: SR45EMA and one 1.5 ton AC. Unfortunately both the items were not giving the satisfactory performance. Within a period of two years due to the bad service of refrigerator and faults beyond repair same was replaced by the company. Regarding AC same has been scraped by me because of the bad service and I have never made any complaint for the same to your end except complaining during the warranty period. That was a full financial loss for me and on the contrary the other local ACs fixed at my place are still doing very fine without of any problem.

Now my approach to your end is regarding Refrigerator only and I can’t afford to bear any other financial loss. The concerned article is troubling since August 2011 vide Job No: [protected] i.e. more than six months. First of all per finding of the engineering of your company the TIMER of the machine was changed, again VIBRATOR and than HEATER along with thermo packing with shield of the upper portion was changed.

The problem in the machine still remains as it is and as per the latest visit by the Senior Engineer of the company the other thermo cool part of the machine have become so much moist that they are not permitting the machine to function properly and smoothly and It is also not possible for the engineer to replace all the thermo cool. It is accordingly requested to kindly do the needful suitable to your end and support in removing my suffering.

It is just to add over here that I have already lost eatables lying in the machine from time to time to a tune of more than Rupees 10,000/-

Your immediately action is highly appreciated supporting my faith in your brand.


Ragunandan Jolly
E-mail:- [protected]
D.L.F - III,
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


Samsung-Refrigerator,SR-45EMA — Not Working

Complain N0.[protected]@Ph.No.[protected].There is no proper respod,They dot have to chage coil or part in store, My e-mail adress:[protected]

Suresh Maniar
301-Akruti Atria, N S Phadke Marg,
Saiwadi. Andheri-East, Mumbai 40069.
Phone No.[protected]/Cell.[protected]
Dear Customer,
Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team

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