Samsung / Galaxy R — Bad Quality and Worst customer care

Address:Bangalore, Karnataka

I bought Samsung galaxy R and on the 10th day of its purchase its internal speaker stopped working and i hangs 10 times a day And worst part is their customer care, I called the executive and he said i will not replace do what ever you can. I am very disappointed after dealing with Samsung products.
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Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
I bought a SG R in Dec 2011 from Bangalore @ 21000 INR, The set used to hang and restart many a times all through from.

by last month it got dead all of a sudden.

I took it to service, and they are doing the repair now - hefty amount of close to 10k???

I m worried about the repair also - that again if it goes to bad condition/dead same way?? - not knowing about the growing complaints i gave it to repair.

Thank you.

Best regards
Dileep Narayanan, PMP
+91 [protected]

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