[Resolved] Samsung Galaxy S Advance — POOR Repairing Services of SAMSUNG | |||
I purchased a Samsung handset on 15th,august,2012 for Rs.19,881 from Reliance Digital Store,plot no.27,DT City Centre,Shalimar Bagh,New Delhi-110088.The model is SAMSUNG GALAXY S ADVANCE. After one month,a problem occured in it that its camera lens had dust from inside part of the lens.I went to the Samsung Service Centre to get it repaired.They repaired it.But again after 3-4 days the same problem occured,i went there one more time and asked them to find out the problem in fon that why it is emmiting dust from inside.Again they did the same thing and just cleaned the lens and return it back.After 5-6 days,my camera lens was again covered with that dust.It means they didn't check out for the problem and just cleaned it and returned me.Now,i need my fon to get REPAIRED NOT JUST CLEAN.It's not even one month passed and my fon is giving such a bad response.Atleast now I want a good and satisfactory service from SAMSUNG as soon as possible. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
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Dear Sir,
We await your contact details. Kindly share your contact details with us @ this link - http://www.facebook.com/reliancedigital/app_[protected] to resolve your issue
Warm Regards,
Reliance Digital
We await your contact details. Kindly share your contact details with us @ this link - http://www.facebook.com/reliancedigital/app_[protected] to resolve your issue
Warm Regards,
Reliance Digital
I purchased a Samsung handset on 5th, october, 2012 for Rs.20400 from mobile store madhapur, hyderabad.The model is SAMSUNG GALAXY S ADVANCE.
After 15 days, a problem occured in it that its camera lens had dust from inside part of the lens.I went to the Samsung Service Centre to get it repaired.They repaired it.But again after a week the same problem occurred. i asked them about the problem, they said me its a manfuctaring fault and they cant do nothing about it except cleaning. i also called to the samsung customer care to report the problem. they gave me a suggestion to laminate the phone and use. am i paying 20k + to use a dust accumlated phone. the response from the service center and customer care is very poor. Now, i need my problem to get Resolved permanently. i cant vist the service center every week to clean the lense. It's not even 2 months passed and ive visited to the service center 3 times for the same problem. Atleast now I want a good and satisfactory service from SAMSUNG as soon as possible.
After 15 days, a problem occured in it that its camera lens had dust from inside part of the lens.I went to the Samsung Service Centre to get it repaired.They repaired it.But again after a week the same problem occurred. i asked them about the problem, they said me its a manfuctaring fault and they cant do nothing about it except cleaning. i also called to the samsung customer care to report the problem. they gave me a suggestion to laminate the phone and use. am i paying 20k + to use a dust accumlated phone. the response from the service center and customer care is very poor. Now, i need my problem to get Resolved permanently. i cant vist the service center every week to clean the lense. It's not even 2 months passed and ive visited to the service center 3 times for the same problem. Atleast now I want a good and satisfactory service from SAMSUNG as soon as possible.
I Got smiler problem like that. a problem occurred in it that its camera lens had dust from inside part of the lens.I went to the Samsung Service Centre to get it repaired.They repaired it.But again after a week the same problem occurred. the response from the service center and customer care is very poor. Now, i need my problem to get Resolved permanently. i cant visit the service center every week to clean the lens. It's not even 2 months passed and i have visited to the service center 3 times for the same problem. At least now I want a good and satisfactory service from SAMSUNG as soon as possible.
I am also facing a similar problem with my Samsung Galaxy S Advance Smartphone. I purchased it from Sameer Music Center, 10 No. market, Bhopal for Rs 19350/- on 17 October 2012.
Within 10-15 days of purchase the camera picture quality started deteriorating (faded out). Initially i thought it was fog owing to cold weather but it turned out to be dust deposited on camera lens, despite using the phone in relatively clean atmosphere.
On contacting Authorized Service Center, initially they cleaned the lens, but the problem iterated within a week. On again complaining to Samsung Service Center, they said that although it might be a manufacturing defect, still I need to get the casing of my phone replaced by a new one and will have to pay for it as it falls under cosmetics of phone which is not included under warranty. And even after the replacement, they were not able to assure me of rectification of this problem. I was taken aback by their harsh response.
After spending Rs. 19000 from my hard earned money all I am getting is a dusty camera phone and rude responses from service providers of the manufacturer.
Please look into the matter and help me get the problem fixed.
SAHIL JAIN
Within 10-15 days of purchase the camera picture quality started deteriorating (faded out). Initially i thought it was fog owing to cold weather but it turned out to be dust deposited on camera lens, despite using the phone in relatively clean atmosphere.
On contacting Authorized Service Center, initially they cleaned the lens, but the problem iterated within a week. On again complaining to Samsung Service Center, they said that although it might be a manufacturing defect, still I need to get the casing of my phone replaced by a new one and will have to pay for it as it falls under cosmetics of phone which is not included under warranty. And even after the replacement, they were not able to assure me of rectification of this problem. I was taken aback by their harsh response.
After spending Rs. 19000 from my hard earned money all I am getting is a dusty camera phone and rude responses from service providers of the manufacturer.
Please look into the matter and help me get the problem fixed.
SAHIL JAIN
I am also facing a similar problem with my Samsung Galaxy S Advance Smartphone. I purchased it from Sameer Music Center, 10 No. market, Bhopal for Rs 19350/- on 17 October 2012.
Within 10-15 days of purchase the camera picture quality started deteriorating (faded out). Initially i thought it was fog owing to cold weather but it turned out to be dust deposited on camera lens, despite using the phone in relatively clean atmosphere.
On contacting Authorized Service Center, initially they cleaned the lens, but the problem iterated within a week. On again complaining to Samsung Service Center, they said that although it might be a manufacturing defect, still I need to get the casing of my phone replaced by a new one and will have to pay for it as it falls under cosmetics of phone which is not included under warranty. And even after the replacement, they were not able to assure me of rectification of this problem. I was taken aback by their harsh response.
After spending Rs. 19000 from my hard earned money all I am getting is a dusty camera phone and rude responses from service providers of the manufacturer.
Please look into the matter and help me get the problem fixed.
SAHIL JAIN
Within 10-15 days of purchase the camera picture quality started deteriorating (faded out). Initially i thought it was fog owing to cold weather but it turned out to be dust deposited on camera lens, despite using the phone in relatively clean atmosphere.
On contacting Authorized Service Center, initially they cleaned the lens, but the problem iterated within a week. On again complaining to Samsung Service Center, they said that although it might be a manufacturing defect, still I need to get the casing of my phone replaced by a new one and will have to pay for it as it falls under cosmetics of phone which is not included under warranty. And even after the replacement, they were not able to assure me of rectification of this problem. I was taken aback by their harsh response.
After spending Rs. 19000 from my hard earned money all I am getting is a dusty camera phone and rude responses from service providers of the manufacturer.
Please look into the matter and help me get the problem fixed.
SAHIL JAIN
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