[Resolved]  Samsung Galaxy S I9000 — Poorer instrument with faulty motherboard

Dear Sir

Re : Malfunctioning of Samsung Galaxy S I9000 Mobile Phone

I purchased from your showroom one Samsung Galaxy S I9000 vide your invoice no VLP 120341 dated 14 th Dec 2010 costing Rs31000. Since the mobile was not recognized when connected to PC for data transfer, I approached Samsung Service centre @ Hilife Mall Santacruz East. They were not in a position to diagnose the problem; they directed me to get in touch with their Service station @ Khira nagar Santacruz


I had been to the Khira nagar service centre on 24th Dec 2011 , I was told that they need to download the Android 2.2 and I was asked to leave the piece with them and come after an hour. When I returned they told me that they could not download as there was problem with mother board. I was informed by their service head Mr Agnel Xavier that it needs to be replaced & he would be arranging in a couple of days for the replacement.


Since I did not hear from Mr Xavier for the past 3 days, today with great difficulty I could reach him in the afternoon and he informed me he would arrange the refund and that it would take 40-45 days for replacement. It is totally unprofessional way of dealing with the customer and I would not like to wait that long and hence request you to refund the money.



So, I lodged my complaint on December 27, 2010 with Sony Money , Vileparle / Mr Agnel Xavier Samsung Service @ Khira nagar ( mobile [protected]) / Mr Sohib , Samsung Customer Zonal Head ( mobile : [protected] ) and none of them bothered to either replace the piece or refund the money and it is over 3 months since I am stuck with the useless piece. Incidentally I learn that Samsung has discontinued this model and both Xavier & Sohib are avoiding my call



Seek your intervention to get my money back with 16% interest and any redressal as you deem fit, , for delaying the refund and for Samsung’s don’t care approach