[Resolved]  Samsung — Refrigerator out of order

Address:

Gujarat

Dear sir,

I am writting this mail at my end to fed up with Samsung India's poor Customer service. I bought Samsung Refrigerator on date of purchase 05/10/2009 Model: RT24M Sl.No. 04754ZAS603654F.
Now one weeks before it's stop to working.So I contact with your customer care on [protected]. They inform me your service engineer will be visit my house shortly.
My complain number is BP [protected].On dt: 20/08/2011 one person ( Mr.Hemal) visit my house & starts power supply of refrigerator & inspect it. But my refrigerator's condition is same like before, out of order.
Still now after no one is visit nor solve the problem. I again call to your Service Centre Manager Mr.Faruq [protected] on 20th October 2011. Than again I call your workshop Manager Mr.Jignesh [protected], But still today no one come & solve my problem.

I feel that I done mistake to purchase SAMSUNG product. This company only want selling their product. Not after service proper support.
So in future when I am or my surround persons are purchase any Samsung product then what will be my openion??????.
If you don't change your nonsense service engineer/ service centre how you survive & make good customer support.

I am awaiting your kind reply with quick action on this mail.


With regds,
Rekha Vansia,
Surat,
Gujarat.