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[Resolved]  Samsung Home Theater — Remote control

I had replaced my samsung home theater remote control 1 month back. after exactly one month the new remote is not functional. On logging a complaint for the same their service team came and said that you will have to buy another remote as this remote cannot be repaired.In stead he started demanding for this visit charges. Quodos to Samsung company to provide such a good customer service that the products now a days not even last for 1 months.

I have 03 samsung T.V's, one refregirator and 01 home theater, 03 DVD of samsung and trust me i have lost interest in dealing with samsung as the company only claims to be the best in customer service but the ground realities are absolutely way far from reality. trust me i will never go for a samsung product as the trust has gone.question is not about a remote which costs aroung Rs.750 which is easily affordable>But the durability of the product is not even 1 month. the company seems have started making money through such deeds by ofering faulty products which not even lasts for one month.

Thanks samsung for this loyal service to this customer.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

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samsung home theater — Unauthorised Money Collected by Service personnel

I have given my home theather for repair at Omkar Services (Kalyan, Maharashtra) on 4th December 2010 as no sound was coming to Mr. Sandeep.

after constantly followup with him on 20th December 2010 i got the following response:
1.The company is not having the parts and also the parts are not available.
2. Bill will not be available for the services done.
3.The service can be done immediately by outside engineer with sum of Rs. 2,700/-.
4. for samsung part we need to wait for a further period of two to three weeks and it will cost by Rs. 3500/-(note for the same service out side professional is charging Rs. 1,200/)
5.miss urmila ([protected]) for the service centre call me up and told that i call up the areaincharge of samsung[protected] , when i calledup the number to my surprise it was Sundeeps number.

Following can be made out form the above:
1. the customers are misled by the service team
2. they are left with their problems asyour engneers are telling "aap sooach loo" etc.
3. The brand name of your company is being spoiled by your own service people.
4. Out side money is being made by your service people at the cost of your name i.e. from one person if they are earning Rs. 1,500/- then for imagine for 30 customers Rs.45,000/- per month. (good money and good business to be in)
Please have customer grievance forum at very strong levels as the same may impact your business. Please attend to my grievance and give me reasonable justification.

Thanks and Best Regards
Sai Venkat
Chartered Accountant
Please give your email id and mobile no
The sai compalint of harresment form the service personnel and collection o[censored]nauthorise money has been uploaded by Sai venkat.
email id is sai.[protected]@mazars.in
Phone no. [protected]
I have been given the service centre numbers to speak with and interact with them on my own.
Any body from the company is there to take proper action against the fradulent people existing in the system and rectify the bug so that in future the customers need not face the problem of disownence.
Thanks and best regards
Sai Venkat
Till date no body has attended the complaint... the service centre guys are mentioning to get it repaired from outside and to make the payment without any bill... i really don't understand why still no body is taking any action against such irresponsible persons

Thanks

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