[Resolved] Samsung India Electronics Ltd — Negligence in Servicing Samsung SCX/4521F -XIP

munikrishnaal

Address:

Chittoor, Andhra Pradesh

A printer with above quoted specification (Sl No. 8P 67BAKS600378X) with cartridge - owned by A L Munikrishna r/o 10-1-68, SV Nagar, Nagari, Chittoor distt, AP was handed to Samsung Auth service centre on 14 April 2011 vide work order No. APRIL2011 dated 14 April 2011 was handed over in the Authorised Service Centre (ASC) Tirupati with the complaint of "paper not taken & fax not working". This was supposed to be collected within a week on the plea that spares, if any, required are to be got from Noida (UP). But surprisingly, after a lapse of one month and 6 days and despite numerous telephonic enquiries, the printer is yet to be delivered to us after completing the job. Repeated telephone calls are given the stereotyped response of two or three days. Nothing has been conveyed from the centre on their own, but has to be enquired from the customer side - ie., our side - being the sufferers. The contact number given in the work order for the ASC is[protected]. Please look into our grievance and may direct the concerned to initiate necessary action, as our day-to-day business of running office work has sufferred immensely, till this day. Our contact e-mail id is "md.[protected]@gmail.com" and mobile No. [protected].

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Aug 13, 2020

Complaint marked as Resolved

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Comments

munikrishnaal

Hallo Samsung satisfaction team,

Do we need to express our dissatisfaction after bearing with all those inexplicable delay caused in setting right our printer. It's your product, which we are availing of. But, the way the samsung family dealt with our problem has left a lot be desired in our future dealings with the samsung products. We will definitely take this incident before trying ourselves or suggesting anybody related to us - before entering into Samsung products. We are not doing this to affect your sales in any way. But it has impacted our business concern in a big way. The team put up at Tirupati Authorised Service Centre is so callous that they did not care to ring us and explain us the delay in getting our printer commercial. This one aspect is what disturbed us and we had to take recourse in complaining against a company of very big international repute.

At last, the Tirupati Samsung ASC team member had rung up and informed us to collect the printer today, which we couldn't do due to some domestic inconvenience on our front. We will be collecting the printer on Monday surely.

Lastly, thanks for the remedial speedy action, after we vent up our dissatisfaction.

Thanks, any way.

Urs patiently,

A L Munikrishna.

mkhazi

from Bengaluru, Karnataka

Hi Frnd
Sorry for Buying SAMSUNG PRODUCT.
IN Future Please dont look towards Samsung Products.
Bcoz Iam also suffering Like You By Purchasing SAMSUNG ML1666 PRINTER Which is not working until today.
[protected]@rediffmail.com

munikrishnaal

Samsung products are Ok but the service center peoples are cannot answering properly.when i report on consumer compliant in website they are answer properly & work fast.

Dsoori

from Mumbai, Maharashtra

Dear Sir/madam,

I bought a Samsung Galaxy GT-S5360, on[protected]. Last one week one problem occured on my mobile for SD Card automatically undetected and detected. I was submit the mobile to your call center at Near Municipal office, at Tirupati. They simple software installation on your mobile, then ok i gave the mobile to them and return yesterday. But the problem not rectified so please inform your authorized service center for rectify my problem. otherwise i will be put to serious loss and hardship.

Cont. No.[protected] Mail Id:- [protected]@gmail.com...

bprakash2012

from Harihar, Karnataka

I bought a samsung scx-3401 printer on[protected] .From the begginning it was not worked.I make a complaint on the 7-09-12 .but the authorised persons was not act correctly.

NARESH KUMAR ARYA

from Udaipur, Rajasthan

Dear Sir,
I have purchase Samsung SCX-3401 printer from M/s khatri Infotech Sirohi before 1 month ago but this time printer is not working properly and not getting fine printing i have complaint so many times to this firm but till today the problem is not short out by this firm because of this our office suffer very much so i m not happy form your services. Kindly arrange your attainder so my problem can solve .
Thanks
S.E.(O&M)
jD.V..V.N.L
sIROHI