[Resolved]  Samsung India Electronics Pvt Ltd — regarding the bad service

Address:Bihar

Dear sir,
I have purchased samsung laptop on 17/10/2012 from Shivam trading purnea(BIHAR) of model no.NP 300E5CU02IN,SERIAL NO. HVNM91MC800435X. At the time of purchase , the retailer assured me for battery backup time was six hrs, But battery of my laptop is only less than 2hrs backing, I have complaint on 10/03/2013 (complain no -[protected]), and same on again 11/03/2013 to the customer care of the samsung. But till now any proper action is not made by company.I have contacted several time to SAMSUNG area manager mr. Gaurav (purnea zone) on his mobile no.[protected],but till now my problem has not solved. In this situation pls, justify me what should I do, should I through my laptop into dustbin or laudge a case in consumer forum against the bad service of company.
regards,
Sanjay kumar
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Aug 14, 2020
Complaint marked as Resolved 
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samsung india electronics pvt. ltd — poor service and product

I NARVINDER ARORA BOUGHT A DOUBLE DOOR REFRIGRATOR MODEL NO.-RT=44 (440LTR) ON 23/04/ 2005 FROM ASHOKA SALES AGENCY, FARIDABAD, HARYANA, SINCE THEN EVERY QUARTERLY WE HAVE TO CALLYOUR CUSTOMER CARE TO MAKE A COMPLAINT FOR ONE THING OR ANOTHER AND THIS TIME I AM CONTINOUSLY CALLING YOUR CUSTOMER CARE FROM PAST ONE MONTH BUT NO ONE SOLVED THE PROBLEM . THIS IS MY REQUEST PLEASE TAKE SOME ACTION ELSE I WILL GO TO CONSUMER COURT .PLEASE TAKE IT SERIOUSLY.

Samsung — Complaint regarding bad service

Recently I had purchased a Refrigerator (Model: RT24EBUX) dated 26th Feb 2010 from “TOP IN TOWN, ” (Location: Sigra, City: VARANASI, State: Uttar Pradesh). After some period, I have faced some problem in my refrigerator. So that I have complained to Samsung Call center, but till now I have not get solution from your Varanasi Service Center.
The Complain Details are as follows:

Complain Date Job No.
14th APRIL 2010 [protected]
7th MAY 2010 [protected]
12th MAY 2010 [protected]

SAMSUNG ELECTRONICS INDIA — Poor Customer Service

My samsung mobile handset ( Model - S3500, Sl No. RW5S554830F, IMEI No. [protected]) encountered some problem (not getting started) in May 2010 when I was out of town.

I approached their service centre at MG Road, Goregaon on 01-June-2010. They informed me that it is having some problem in display screen and told me that it will be done in 2-3 days. On rigorous follow up, the same was returned on 21-Jun-2010 evening. I had checked that the handset got started and could make/ receive calls.

However, on actual checking I found it has encountered problem in sound. I could not hear incoming calls, SMS's or music from the instrument. Hence, your team has rectified the display problem but has in turn caused problem in sound.

The same was once again returned to them with new work order no. 1676 dated 22-June-2010.

Today one month has passed but I am told the same is not ready yet. I have made several calls to inquire on its status and also visited the centre couple of time personally.

It is effectively 52 days since the handset is lying with them.

samsung india electronics pvt. ltd — Unsatisfactory warranty/repair services

I had purchased a Samsung 40 inch LED TV on 4.11.2009 at price of Rs 69500/=. Within 15 months, its power unit failed and I paid Rs 4320/= to replace it. After completing the replacement, the service engineer gave verbal assurance of one month warranty. But within two days, the TV panel started giving problem. The company considering the premature failure of the TV gave verbal assurance that the replacement of TV panel will be done free of cost. But after waiting for 15 days, they came back to me asking Rs 8500/= for replacement of TV panel. On 26.3.2011, the service engineer did come to replace the TV panel, but was not successful because of the reason best known to him only. Earlier also, when after power unit replacement, and TV panel problem, the service engineer tried hit and trial method before saying TV panel is to be replaced. When I get my TV working is not known.

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