[Resolved]  Samsung India Pvt. Ltd. — compressor for refrigerator stopped working

Address:

Ghaziabad, Uttar Pradesh

Respected Sir/Madam,

We purchased a Samsung Refrigerator ( RT 28 ) from M/s MOOL CHAND VINOD CHAND GUPTA, Hapur on 17/03/12. We bought the Samsung Refrigerator thinking that it will give us the quality product, but we are totally disappointed with its performance.
My compressor for refrigerator stopped working last 3 weeks. I logged in a complaint on dealer and service center. Firstly they come after calling and they are unable to repair it properly and change the relay of the refrigerator. After 1 week it was become again create a cooling problem. We have to call them again and beg for service but there is no response from Samsung service center. Every time they say me we come after 1 hour but they give me no response about it. When I have called to dealer M/s MOOL CHAND VINOD CHAND GUPTA, they have advice that, our work is to sale the products and to get the money only and after sale of product they are not responsible for any of the sales service. Pls. take up the matter with the company to resolve my problem. Thanking in advance.

Your Faithfully
Nirmal Goel W/o Rajive Goel
Hapur (U.P.)
Pin code. 245101
Mob. [protected]