Comments
Maxidry dryer — Very Very Poor service
Registered complaints more than 6 times but still we have no one attended to check the dryer. service. Everytime the customer care executive says the same foolish thing to wait for the day till tommorrow we will definetly send some repairer. Yet no service provided. And one more thing the executive says " We are very Sorry for the incovinience " . Request you dont say this and stupid sentence again. Samsung LCD tv i brought from Kuwait in Jan 12 i brought it in India now i want to repair it but unfortunatly i lost Warrenty card but Samsung technicians want that card but its very easy in this modern world that u can make out by model and serial no from where i have purchased and when i have purchased so i think such a big company should work with accordance with speed of the technology
Samsung service is very bad. I faced a same problem. I booked a complaint for my Samsung Ultra Slim TV which is not functional. After four days a person called Naren at Cherthala Alappuzha Kerala called me introducing himself as an authorized technician of Samsung. He told he would be visiting my home to inspect TV on the very next day. But he had not come. After one month I called him on his mobile. Then he told that he was on a training at Madras. Then he again told me that he would be coming on the very next day. After this two months passed. But he did not come. When I called him and told why he was making a customer like me a fool. Then he told me to make complaints wherever I like. Such type of irresponsible technicians are making the reputation of Samsung Down. So take strict action on such technicians and make them customer friendly or suspend them from your service
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61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
IFB — Very Poor after-sales service
My Customer ID at IFB is 723911. I have an IFB Maxidry and Dish Washer. I logged complaint number 4049564 for Dryer Noise Problem on 21st Jan 2010. A technician without any knowledge of the machine attended and could not resolve the issue. However, IFB hastily closed this complaint without even checking with me.I logged another complaint for the same problem in my dryer (complaint number 4112384) along with another complaint (complaint number 4112392) for a problem in my dish washer. Both these complaints were logged on 6th Feb 2010. No one attended to these complaints. On 14th February when I checked with IFB, I was surprised when they informed me that both these complaints have ben closed on 9th Feb 2010 itself. They said the complaints have been closed by their franchisee. This is the height of Customer Dis-Service. Can IFB tell me why this has happened?
On 14th Feb 2010 I have logged 2 fresh complaints (number 4140163 and 4140165) for the Maxidry and Dish-washer respectively. I have been assured that these complaints will be addressed on 15th Feb 2010. I know for sure this will never happen !!!
IFB Customer Service is EXTREMELY POOR. In my case, the Maxidry is less than 6 months old and is under Warranty and I am paying AMC for my Dish-washer (and getting this shoddy service). Buyers of IFB products KINDLY BEWARE. There are many alternate products available in the market.
Regards,
Rajan