[Resolved] Samsung Lcd Tv — LCD TV - Unacceptable Repair Cost | |
The Managing Director Samsung India Electronics Pvt. Ltd. 7th & 8th Floor, IFCI Tower 61, Nehru Place, New Delhi-110019 Reference: Purchase of LCD TV from Vijay Sales via Invoice No 06-BR04-08S0 1553 dated April 18, 2008. Subject: LCD TV – Model No LA26R71BAM/XTL, Serial No 07223ZHQ302541D, Complaint no [protected] Dear Samsung Authorities; With reference to the above mentioned complaint number, I wish to state that the LCD TV in question was purchased by me from Vijay Sales Borivli, 15 months back – April 18, 2008. During that time there was a promotion drive by Videocon and I wanted to buy Videocon TV. Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and be assured about the performance for a long time to come. Hence, even though this Samsung LCD TV was costlier that the other products I purchased the Samsung LCD TV for Rs 30,000/- on pure face value. Recently, the TV started giving problems on startup – it used to take some time for the TV to start and we had lodged a complaint wherein the same was attended but the problem continued. In couple of days there was no image seen on the TV at all. We again called the technician wherein he mentioned to us that there was a panel problem and that he would revert back with the costing for repairs as the warranty had expired 3 months back. Since the technician never called back, I personally inquired with Samsung Authorized Service Centre – Abhinav Enterprise regarding the cost involved and I was shocked to hear that the repair of my TV is going to cost me Rs 22,000/- . I am feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance. To set your records right, please refer the below mentioned details of the complaints made and visits made by your staff : 1. September 5, 2009 2. October 13, 2009 3. October 15, 2009 4. November 03, 2009 I received a letter on 12/11/2009 from Abhinav Enterprise stating “as per our request” they are offering a discount of 25% in the repair cost. The statement stating that the “request for a discount in the repairing cost” is absolutely false and misleading. We request you to refer to our complaints and various discussions which clearly demands an immediate Repair or Replacement of the television set at your on cost, as such kind of expense is not justified in the span of 15 months from the date of purchase of the television set. Hence, the estimate given by you is totally unacceptable. You are once again requested to have the television set repaired immediately as it has been three months now that the television set is unused and is causing a lot of inconvenience to my family members. I hereby appeal to the Samsung Authorities to look into the matter as there is no way that I can pay Rs 22000/- for the repairs of my TV. There is no justification to the fact that an expense of this nature is called for in a matter of just 15 months of purchase. The TV needs either to be changed or repaired. You are hereby called upon to rectify the problem immediately at your own cost immediately, failing which we shall be constrained to take appropriate steps against the company – Samsung, activating the Consumer Code Proceedings and Institution of Cheating and Forgery Act as applicable without any reference and at your entire risk and consequences. We would also be constrained to activate the media tool in the same. Thanking You, Yours truly, Rajesh Navalkar SBI, Prashant Society, Block No 11, Kasturba Cross Rd No 4, Borivli East, Mumbai 400 066. Phone No: [protected] Was this information helpful? | |
Nov 28, 2017 Complaint marked as Resolved Verified Support May 11, 2012 Samsung India Customer Care's response Dear Customer, Greetings of the day ! Thank you for becoming a patron of Samsung product. As per our support team 30% discount has been offered to you on given estimate and same accepted by you. Part pending case (PART NO BN07-00807A S/0 [protected]) ETD ON 16.05.2012 Thanking and assuring you for best services always. Regards Samsung Team | |
50 Comments | |
Comments
SAMSUNG LCD TV — lcd tv replacement
I have purchased LCD TV from dubai under global replacement warranty.After 2 months of purchse & subsquent usage in india, TV stopped fuctioning.After rigourous & formal followups with the company since last 3 months, there is no any action from there side .After every reminder i m being assured of TV replacement within next 15 days.Even after 3 months thier is NO action being taken from their side .
Now i m doubting thier intension of customer service & satisfaction . The promise of global replacement warranty has turned into a big joke .
The details of my complatins are as follows
complaint no - [protected]
i request the officals of samsung to take note of this complaint as it do not reflect good on company"s reputation .
I sincerly & urgently request samsung officals to take immidate action & atlest i can hope any concret action instead of mere call backs
one frustrated customer,,,
Gaurav Shah
Mumbai
India
cell number - - [protected]
SAMSUNG LCD TV — NOT COME IN YOUR EXECUTIVE
MY LCD TV ATTACHED IN MY HOME BUT YOUR EXICUTIVE IS NOT COME I WILL INFORM ON LONG TIME PERIOUD IN YOUR HELPLINE NUMBER MY CONTACT NO.[protected] MY LCD TV ATTACHED IN MY HOME BUT YOUR EXICUTIVE IS NOT COME I WILL INFORM ON LONG TIME PERIOUD IN YOUR HELPLINE NUMBER MY CONTACT NO.[protected]
Samsung Lcd — lcd television
i have raised an complaint for my 26inch samsung lcd,the service engineer came at 7:45pm and didnt saw the right problem what the tv had and senseless responce like replace the panel which will cost u 17k only 15 months have passed buying the lcd within 15 mnths if pannel is not working i insist dont go for samsung products its really a cheat business be aware of it,thanx.SAMSUNG LCD TV — Poor quality LCD TV from Samsung
Hi,I had purchased 22" Samsung LCD TV 2 years back for Rs 14500. Suddenly the display went off and it is not coming at all. I contacted Samsung service center, but they are telling, I need to purchase a new panel for this, which cost more than Rs 7000(discounted price). I have bought this TV for Rs 14500, and now cannot afford this extra Rs 7000 just after 2 years of purchasing the new TV. It is not expected from a reputed brand like samsung. Has it become an use and throw type of product nowadays? If such is the case then they are supposed to mention it during the time of purchase, so that we can opt for some other reputed brand, who provides much better service. We are a middle class section of the society and cannot afford a new TV every year.
Thanks,
Rahul Das
email id: [protected]@gmail.com
SAMSUNG LCD TV — Poor Product Quality & Worst Service support
I was proud to own a Samsung LCD 32 inches till fewdays back; untill it strated to show some problem of display getting off/ black. Now I pitty about my decision to buy such a worst product & decided that will not recommend to anybody.Unfortunately My TV was of age of 1 Year 15 days (Just 15days after its warranty expiry date). Ofcource I took it to a Samsung service centre in SUrat where i left the TV for a day for its checkup.
The Servicemen checked my TV and calledup me & shared a Shocking news!!
I want to replace some "front Panel" unit of it to rectify the problem & it will cost Rs.8200/-. + Service charges.
I don't know what decission should i take because for a TV costing appx. Rs.30000 why should i spend 1/3rd of its cost for repairing just after 1 Year???
What is the garranty if i am repairing & using it that it will not make any problem & some other parts need to be replaced (again anothr Rs.10000???)
SAMSUNG LCD TV — its not working soon after the warranty period completed
We have bought our samsung lcd tv in 2008. Soon after its guarantee period was over the TV was completely dead and we lodged complainin ithe SAMSUNG SERVICE CENTRE to repair the TV two times but nobody came to provide the service. This way our TV got damaged more and more. So its my ardent request to you to see the matter at the earliest.
Thanks and regards
LCD TV - Unacceptable Repair Cost
The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019
Reference: Purchase of LCD TV from Poddar's, Kolkata mont of June, 2009.
Subject: LCD TV – Model No LA22A450C1MXL, Serial No 07863ZJS500058D, Complaint no [protected]
Dear Samsung Authorities;
With reference to the above mentioned complaint number, I wish to state that the LCD TV in question was purchased by me from Poddars, Kolkata, 28 months back – June, 2009.
Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and be assured about the performance for a long time to come( I have lot of Sumsung Product like-Refrigerator, Micro-Oven, Monitor & more parts of My PC) . Hence, even though this Samsung LCD TV was costlier that the other products I purchased the Samsung LCD TV for Rs 15, 200/- on pure face value.
Recently, the TV started giving problems on startup – it used to take some time for the TV to start and we had lodged a complaint wherein the same was attended but the problem continued. In couple of days there was no image seen on the TV at all.
I personally inquired with Samsung Authorized Service Centre-regarding the cost involved and I was shocked to hear that the repair of my TV is going to cost me Rs 9, 000/- . I am feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.
To set your records right, please refer the below mentioned details of the complaints made and visits made by your staff :
October 29, 2011
Your Staff is offering a discount of 25% in the repair cost.
Now some ? to me to Bye any Sumsung Product
With Regarts
Chanchal Ghosh
4/56, Jatin Das Nagar, Belgharia, Kolkata-700 056
Pashimbanga
Mobile No. : [protected]
E-mail: [protected]@gmail.com
The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019
Reference: Purchase of LCD TV from Poddar's, Kolkata mont of June, 2009.
Subject: LCD TV – Model No LA22A450C1MXL, Serial No 07863ZJS500058D, Complaint no [protected]
Dear Samsung Authorities;
With reference to the above mentioned complaint number, I wish to state that the LCD TV in question was purchased by me from Poddars, Kolkata, 28 months back – June, 2009.
Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and be assured about the performance for a long time to come( I have lot of Sumsung Product like-Refrigerator, Micro-Oven, Monitor & more parts of My PC) . Hence, even though this Samsung LCD TV was costlier that the other products I purchased the Samsung LCD TV for Rs 15, 200/- on pure face value.
Recently, the TV started giving problems on startup – it used to take some time for the TV to start and we had lodged a complaint wherein the same was attended but the problem continued. In couple of days there was no image seen on the TV at all.
I personally inquired with Samsung Authorized Service Centre-regarding the cost involved and I was shocked to hear that the repair of my TV is going to cost me Rs 9, 000/- . I am feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.
To set your records right, please refer the below mentioned details of the complaints made and visits made by your staff :
October 29, 2011
Your Staff is offering a discount of 25% in the repair cost.
Now some ? to me to Bye any Sumsung Product
With Regarts
Chanchal Ghosh
4/56, Jatin Das Nagar, Belgharia, Kolkata-700 056
Pashimbanga
Mobile No. : [protected]
E-mail: [protected]@gmail.com
i lodged acomplaint on 06/05/2012 and the reference no.[protected]. nobody from the the service center and no contacted me nor attend the problem.if not complaint complete next day I go consumer court.
SAMSUNG LCD TV — Regarding Of Repairing.
Hi, My name is G.Siva kumar. From Kakinada, I gave a complaint regarding of my Samsung TV .They allotted One ID.ID number is [protected].may i Know when will they come?SAMSUNG LCD TV — Bluredness of colour
I have a samsung lcd television purchased in the year 2010 which amounted to rs 50000 and lead to colour bluredness and i hav registered the complaint in samsung centre about the same but was in vain they said it cannot be repair any more .it is very regretting and dishearting plz suggest way out!? SAMSUNG LCD TV IN CODE PROBLEM
I purchased SAMSUNG LCD TV from Sargam Electorincs, Modal Town, Delhi in March 2011 vide invoice no. S/MT 3733. TV worked satisfactorily Till June 2012 and developed picture problem in July 12. On complaint engineer from SAMSUNG visited and confirm screen needs to be replaced which will cost me Rs.18000/- as the warranty has already expired. I am shocked to learn that despite my proper care of TV the screen has stopped displaying picture. I have spend hard earned money in acquiring my dreamed TV which stopped working. Shall request SAMSUNG to rectify the problem free of cost.
my mob no [protected]
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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SAMSUNG LCD TV — tv not connecting to computer
A COPY OF EMAIL SENT AND REPLY RECEIVED......BUT PROBLEM NOT ADDRESSEDNOT ATTENDING COMPLAINT (NO. [protected])FOR SAMSUNG LCD TV.
i have purchased a Samsung 32 inches LCD TV and it is still under warranty period.
i am facing a problem of
NOT ABLE TO CONNECT MY LAPTOP TO MY LCD TV.
The same thing was filed as a complaint in your customer care services on phone on 16 th oct 10.but TILL DATE THE SAID PROBLEM IS NOT ATTENDED,
RESULTING IN
'FAULT NOT RECTIFIED AND NOT ATTENDED PROPERLY TILL DATE( MORE THAN 2 MONTHS)'
which has caused a tremendous mental tension and uneasy ness which is
AGAINST CONSUMER INTEREST AND IS LIABLE TO BE CHALLENGED IN CONSUMER COURT
you are requested to direct your concerned person
WITH NECESSARY SPARES AND KNOWLEDGE to rectify the said problem as soon as possible which would reduce the mental unrest caused by your delay and negligence.
Thanking You
NARENDRASINH
SAMSUNG's REPLY:-
Dear Customer,
We regret the inconvenience you are facing with your Samsung product.
We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.
We can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.