[Resolved]  Samsung Led — 3d glasses not provided

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

This is to bring to your kind notice that I have on 22/07/2012, purchased a Samsung LED TV-46D7000 from Reliance Digital , ACME mall in Santacruz west. While discussing about its features, availability of finance and free 3d glasses, I was initially given to understand, that four 3d glasses will be provided free of costs. However, after completing thee documentation for finance, I was told that only two 3d glasses will be given free of cost. Since there was nothing in writing about free 3d glasses on the tag attached to the said TV on display, I had no other alternative, but to nod in affirmative to whatever was being told to me. I presumed that thee information being given, was based on thee terms of offer.

I was provided withe one 3d glass at thee time of delivery on 23/07/2012, withe an assurance that one more shall be provided shortly. However, while going through thee bill, I observed that actually four 3d glasses ought to have been provided with the TV and realized that, initially the concerned sales executive too, had assured to provide four 3d glasses. I have been since 25th July, following up with the sales executives and spoke to Mr. Shivanshu and Mr. Anwar on 25th July and Mr. Rakesh on 26the July, requesting them to supply me with the remaining there 3d glasses, as evidenced in the bill and as initially committed to me by the sales executive.

I regret very much to state that since there was no desired response, I called on personally and discussed this issue with the lady in-charge of the said section. However, my grievance remained unresolved.

Finally after continuous followups, I was asked over telephone in the last week of August to come and collect the remaining there 3 D glasses I, therefore visited the said Mart on Sunday, the 02/09/2012 in the evening. The sales executive handed over to me the 3D Glasses, bearing Model # SSG-4100 GB. I had already been provided with one 3D Glass, bearing Model # SSG-3050 GB at thee time of delivery of TV set on 23/07/2012.The remaining three 3D glasses offered to me on 02/09/2012, appeared to be of inferior quality and standard as compared to the one already supplied to me with th TV. When enquired about the difference in the two models of the glasses, I was told that only the look of the glasses is different, but they are of thee same quality and standard. Since I was not convinced and thought them to be of inferior quality, I did not accept them.

I have the apprehension, that the glasses offered to me on 02/09/2012, are base models and not the ones provided withe Samsung 46 3D FULL HD LED TV-46D 7000, the list price of which is INR.1,52,700/-.

It's been almost 4 months now that I have not been provided thee 3d glasses now despite following up and filing my complaint on the reliance digital website and customer care.

Kindly help me.

Regards,

Kiran Khair
[protected]@yahoo.com
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