[Resolved]  Samsung Microwave — Samsung M/W Starter Bigkit + Recipe not delivered

I brought Samsung Microwave Oven from Croma Store, Greater Noida.(Invoice No[protected].
When this was delivered Starter Kit with recipie(part of microwave) was not in delivery item.
I reported on store and the executives said that Starter Kit of Samsung is not in stock and they offered me Started Kit from microwave of other companies. I told them that I had purchased Microwave from Samsung and need started kit of Samsung which is part of deliverables with Samsung Microwave and is also mentioned in my invoice. If this kit is not in stock they should not sell it to customers.
When i refused to take starter kit of company other then the microwave i brought they said that they will deliver it in 3-4 days. I asked them to mention same in a letter pad and asked for complain book.

To my surprise they said that they have no complain book its only words which I need to trust. They also refused to write on their letter pad.
After I continuously insisted for more than one hour for written letter that Starter Kit is not delivered and it will be delivered later they called their manager Mr. Abhinav Sharma who after lot of insistence from my side mentioned in invoice that Starter Kit will be delivered later(after 5 days).

This is a big trouble for customers like me. I brought Microwave from Croma only because it is Tata's store. Such careless incident had forced me to think twice before I brought any product from Tata store. I'm still worried if my Starter Kit will be delivered or I'll need to make multiple trips to store to request for the kit.

Please keep a complain book in your stores and don't sell some product if it is not in stock. This is very disguisting, I pay before delivery and the product is not delivered.

What is the method of compensation in such cases?

Please deliver my Starter Kit with recipe soon.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


Situation has not improved even in Oct 2009. I purchased Samsung Microwave from Croma Mulund (MUMBAI)

Microwave delivered. No Starter Kit, no Recipe book. I have been given LG Starter Kit in a very shabby polythene.
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    Samsung India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View Full Information