[Resolved] Samsung - Mobile C6712 (Duos) — Giving 6 reminders to customer support but no solution/no reply | |||
sir, I purchased C6712-duos last month. I have 4 different model(C 5212, C 3212 , B-5722, B-7722) of samsung dual sim mobiles in my family. In all four model of samsung mobile contact comes alphabetically while searching but in C6712 it doesn't come alphabetically. Moreover dictionary feature as like in B 5722, it doesn't work in C 6712. Very strange becoz i wrote 6 times to their customer support email..but no soln....no reply yet given...very sad...Samsung doesn't bother to their customers....GOD save us. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Akhilesh,
Thank u for further coordination.
I had got call from Mr. Rohitkumar Mahajan...he directed me to meet Mr.Sanjay Patel, Baroda.I requested Mr. Mahajan to cofirm whether Mr. Sanjaybhai would be able to give soln or not.To that Mr. Mahajan told me if not solved then again matter will be taken-up to Samsung Technical team.
Here i don't understand why customer has to take chance from one point to other...instead don't u get confirm from ur expert whether such fault is solved to the said point or not ?
plz look in to & confirm.
HH Patel
Thank u for further coordination.
I had got call from Mr. Rohitkumar Mahajan...he directed me to meet Mr.Sanjay Patel, Baroda.I requested Mr. Mahajan to cofirm whether Mr. Sanjaybhai would be able to give soln or not.To that Mr. Mahajan told me if not solved then again matter will be taken-up to Samsung Technical team.
Here i don't understand why customer has to take chance from one point to other...instead don't u get confirm from ur expert whether such fault is solved to the said point or not ?
plz look in to & confirm.
HH Patel
Dear Akhilesh,
still my c6712 cotact search alphbetically is not solved.
I purchased C6712-Samsung(July 11) especially due to its large contact storage feature in dual sim class. The day i purchased it was not showing contact alphabetically while searching so i refer this to CC-Baroda where they told me to refer this to Samsung company. i send 8 mails to CC but did not solve. I asked CC-Samsung to prepare report and got copy mentioning said defect.They r unable to solve it since its company defect(in C6712 model).
I have six dual sim mobile..C-5212, C-3212, C-3322, B-5722, E-1252 & C-6112...in my family.These all have contact storage max 1000 but shows contact alphabetically while searching. In C6712 contact storage is upto 2000 but do not show contact alphabetically while searching.
Till today its not solved.
I have email sent record and CC report copy.
At last i put this on twitter too.
still my c6712 cotact search alphbetically is not solved.
I purchased C6712-Samsung(July 11) especially due to its large contact storage feature in dual sim class. The day i purchased it was not showing contact alphabetically while searching so i refer this to CC-Baroda where they told me to refer this to Samsung company. i send 8 mails to CC but did not solve. I asked CC-Samsung to prepare report and got copy mentioning said defect.They r unable to solve it since its company defect(in C6712 model).
I have six dual sim mobile..C-5212, C-3212, C-3322, B-5722, E-1252 & C-6112...in my family.These all have contact storage max 1000 but shows contact alphabetically while searching. In C6712 contact storage is upto 2000 but do not show contact alphabetically while searching.
Till today its not solved.
I have email sent record and CC report copy.
At last i put this on twitter too.
Hello,
still my c6712 cotact search alphbetically is not solved. I put this all to CEO by email 10 days back.I got call from Mr.Srivastav who was calling from Delhi. I had been told that its because of their software proprietary.May be but searching contact is very user-friendly in other Samsung mobiles.
Moreover while searching contact it must come alphabetically to have ease in search but Samsung doesn't consider it as troublesome to their customers. At last i pray GOD to solve it.
HH Patel
still my c6712 cotact search alphbetically is not solved. I put this all to CEO by email 10 days back.I got call from Mr.Srivastav who was calling from Delhi. I had been told that its because of their software proprietary.May be but searching contact is very user-friendly in other Samsung mobiles.
Moreover while searching contact it must come alphabetically to have ease in search but Samsung doesn't consider it as troublesome to their customers. At last i pray GOD to solve it.
HH Patel
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Thank u for ur concern & showing accountability.
Prior directing me to[protected]..plz check to ur Technical research Team to confirm whether same persist in other piece of C6712..So that u come to conclusion if any technological fault.
Hope u take this as sporty in currant global scenario.
I sent a mail too.
HH Patel