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[Resolved]  Samsung Mobile - E251 — Poor customer service


I bought Samsung SGH - E251 mobile on August 15, 2008. (PFA receipt)
Since 2 weeks after the purchase, the mobile got reset automatically
when i attend the call.Though this is happening once in a while its absurd to have a mobile with which you can't receive a call.
The primary purpose of mobile itself is not achieved.

I took the mobile to the service center and explained my problem.
Without even looking into the issue, the service center person (Swaminathan) asked me whether i use a memory card.
He just told that its a virus problem (asked me to remove memory card) and gave my mobile back.

After that i started using my mobile without memory card, even then the problem persisted. Once again i went to the service
center and this time they took the mobile and kept it for two weeks. I was told that the problem was solved when i received
my mobile back.
But within three days after that service again i got the same issue.

Third time i went again to the service center and requested for replacement, it's been 2 months since i requested for a replacement.
I was told that it'll be replaced in two weeks but after two weeks i was told that there was no stock (Don't you have stock
of a new model which is currently in production?). After one and a half months i was told that the proposal got rejected and
a new proposal was sent.

Please let me know when i will get my mobile replaced.

My struggle with service center.

Apart from the three visits which i have mentioned above, i visited twice to know the status since i didn't get a proper
response when i talked over phone.
During this 3 months time i was not even informed ONCE about the status of the request / service. (Is this the process you are following
in all the service centers?)

Twice in a week i used to call the service center to get the update and i was NEVER given a proper
response, the person who used to attend the call never answered about the status, every time i got the reply: My team leader(Swaminathan - MOb:[protected])
only knows that and he has gone to look after that issue only.Then they will ask me to contact their manager (Yuvaraj - Mob: [protected])
(How come only one person is knowing about the service requests in a main service center? Won't you track the status of the
requests electronically? If yes, won't all the employees have access to that?)

Most of the time when i call Ravi/Senthil (service center personnel) used to attend the call, i requested them to update
me the status of the request once they come to know about it. But till now i didn't get any updates from them.

Is this the way to treat a customer? Is this the process you have learnt to survive in this competitive market place?

For each visit to the service center i have to spend at least 50 rupee and each phone call to the service center will cost around
2 rupee.
Till now i have made around 30 phone calls to the service center and 10 phone calls to its manager.

Apart from money, each and every time i had to wait for ten to fifteen minutes to get the line. I had to spend at least one hour
every week for this.

I gained only one thing from this, i came to know most of the service center employees.
I, therefore, request you to look into this matter and please don't force me to go to consumer forum.

Find below the details of service center
DIGITAL WAVES (Authorised service center)
No. 6 2nd Main Road, CIT colony
Mylapore, Chennai - 4
Tel: [protected] / [protected]

I had sent the above mail on december 22, till now i haven't got any response...
Complaint marked as Resolved Aug 14, 2020

Complaint Status

[Jun 12, 2015] Samsung India customer support has been notified about the posted complaint.
Complaint comments  5 CommentsShareTweet


Im working with Times of India and on 18th April, I have given my Samsung Mobile Model Num - SGHJ600 for servicing as i experienced some problem with my camera. Memory card was within the mobile when i gave the mobile for servicing. Without knowing i signed the bill which is marked as memory card was not inside. When i got back my mobile after servicing memory card was missing and i also checked with the customer service people about my memory card but they said since you have signed that there is no memory card we cannot do anything, Kindly help in this regard to get back my memory card
Other details given below
work order number - 9DDWH1830
servicing date - 18/04/09
Delivert Date - 20/04/09
Servicing Engg - Ravi/Senthil
i, therefore, request you to look into this matter and do the needful

Find below the details of service center
DIGITAL WAVES (Authorised service center)
No. 6 2nd Main Road, CIT colony
Mylapore, Chennai - 4

My address for your info :
The Times of India

Samsumg mobile E251 — Service Problem

I bought Samsung E251 model,I used it for 3 months without any problem,latr I find my phone getting restarted automatically.I kept it without using for 1 month. Later I took my mobile to service center in Tirrupur. The engg replied the next day the problem is With the board and send it for company.4 days later they called me and sais the mobile is liquid logged.It is 1 month over still I am waiting for mobile.
L201 camers is problem
Before reading this: "Advise your known, not to go for SAMSUNG products at all.. for a poor customer care"

YESsss!!! its really a very very very bad experience with SAMSUNG service centre mentioned below:
DIGITAL WAVES (Authorised service center)
No. 6 2nd Main Road, CIT colony
Mylapore, Chennai - 4
Tel: [protected] / [protected]

I had to go for my SAMSUNG S630 camera service, for which simply said that they have to change the lens set and I'm following them for the same for around 4 months saying "they have ordered for the spare parts which they didn't get it till now",
moreover the worst reply from the call-attender was that, " can freely say that SAMSUNG is a mere waste product and you can post it to anybody for poor response or not getting the spare parts"

If anybody happens to go for a service, better go to BURMA BAZAAR -or- RICHIE STREET for better scope than these kind of authorised service centres.

Hope, SAMSUNG sounds to be a poor product to meet up with fast-paced customer service to overcome the hurdles.

If you come to face any issues in its product, it shows you have to throw it to DUST BIN better asking for a service or to look up for that atleast.

-Ramesh, Chennai (91-[protected])
I bought a samsung guru GT E-2130 on[protected] . The handset did not detect network from[protected], and when i took it to the service centre they

told me the IMEI No of the phone got reset to all zeros due to hardware/software error, and that they would rewrite the same in my phone within couplef of

minutes. They did so, but only after tinkering with it for nearly 2 hours. I took back my handset only after getting verbal assurance from them that this error

wouldnt happen again. But to my utter horror, the IMEI No. got reset to zeros again on[protected], within one month of getting it serviced from the

AUTHORISED SERVICE CENTRE. I spoke to the Owner/Manager of the centre Mr.Sivakumar at his phone [protected], and he callously told me that he

cannot do anything about the replacement, and that he can rewrite the IMEI No. after physically checking the handset, but cannot guarantee this error

would not repeat again.
I need a REPLACEMENT of this phone which started giving me problems before it was even 2 months old, and Samsung is not ready to do that is what i inferred after chatting online with Samsung Customer Support

G.Arun Kumar

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