[Resolved]  Samsung Mobile — Display problem & poor attitude

Address:Raigad, Maharashtra

I have purchased Samsung Galxy S2 hand set on 01.08.11 from one of Samsung authorized dealer at Vashi (Navi Mumbai).



On 05.09.11 morning all of a sudden I found that there is no display in the handset.



I have taken this hand set to your nearest service centre (Sri Sai Enterprises) at Vashi, they informed me that there is some inside crack in bottom side & informed although it is not your fault but as per Samsung policy you require to pay for change of this crack part i.e. display screen, however he will confirm from Samsung & revert.



As per instruction from service centre this hand set is submitted to service Centre vide their work order no. 9056 dt. 06.09.11.



I have registered my complain to Samsung customer care no.[protected] & they have given my complain no.[protected].



Then after I have spoken to Mr.Madhusudan of service centre person on his cell no. [protected] on the subject but he informed me that as per policy of Samsung you require to pay for display screen whether it is your fault or not.



Again I called to customer care & they have given me area service Manager Name – Mr. Anand Parker cell no. [protected]. Today when I called him he taken service centre person on conference and during the conference it was confirmed that there is no out side damage only inside small cracks is observed. After the conference call he informed me that whether damage is from inside or outside you require to pay for change of parts irrespective of manufacturing defect.



This statement is very surprise from Samsung Area service Manager. It shows their poor commitments to customer satisfaction & cheating attitude.



I
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Aug 13, 2020
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